6 Replies Latest reply on May 18, 2017 11:13 AM by BiqGames

    Razer Stargazer



      I re-installed yesterday (16.MAY.2017) Windows 10 64bit and I have Creators Update included in my new Windows. Before I been using Stargazer since it arrived succesfuly, but now I can't install it.

      In Windows Device Mananger there's shows only as Imagining Device:

      Intel(R) RealSense (TM) Camera SR300 Depth

      Intel(R) RealSense (TM) Camera SR300 RGB

      and Universal serial bus:

      Intel(R) RealSense (TM) Camera SR300

      Ther's no Virtual Driver as it was few days ago. I have no restore windows point. It's fresh OS.


      After installing intel_rs_dcm_sr300_3.3.27.5718 it updated firmware but nothing more happens.

      How to solve problem and fix it to work with Windows Hello, GreenScreem etc?


      PC Spec:

      Windows 64 Pro


      ASUS Z170 PRO GAMING, Z170, QuadDDR4-2133, SATA3, HDMI, DVI, DP, USB 3.1, ATX

      Intel Core i7-6700K, 4.0GHz, 8MB, BOX (BX80662I76700K)

      G.Skill Ripjaws V DDR4, 2x8GB, 3200MHz, CL16 (F4-3200C16D-16GVKB)

      SSD Samsung M.2 2280 256GB, PCIe 3.0 (MZVPV256HDGL-00000)

      be quiet! Dark Rock PRO 3 (BK019)

      be quiet! Silent Base 800 (BG002)

      be quiet! Dark Power Pro P11 modular Netzteil 850 Watt (BN253)


      Razer BlackWidow Ultimate 2016 - US

      Razer Naga 2014

      Razer Tartarus Gamepad

      Razer Leviathan

      Razer Goliathus 2013 S Control Small

      Razer Man O'War


      Razer Stargazer RS 300 Intel RealSense Camera

        • 1. Re: Razer Stargazer

          The Razer Stargazer is a SR300-compatible camera that uses the same drivers as Intel's own SR300.  So this means that it would be susceptible to changes in the SR300 drivers.


          The driver system for the SR300 was recently changed so that the DCM software is no longer required for SR300 cameras.  Instead, the drivers are now part of Windows 10 itself in the latest versions of it.


          This process is new enough that I do not yet have full information about its workings.  So I will link Intel support staff member Jesus G - the_jesus - into this conversation to get his input, as he knows about the new process.  Thanks for your patience. 

          • 2. Re: Razer Stargazer

            Shame the new drivers don't work


            I have a really nice looking monitor decoration but no working camera


            Oh, and the drivers distributed with windows update ( for the USB device "Intel;RealSense Camera SR300" actually remove the Depth and RGB image devices from device manager and then revert back to a Microsoft driver from 2006 :/


            At this point all I can do is restart and re-install the DCM software to get the device back (of course it doesn't work)

            • 3. Re: Razer Stargazer

              Jesus G has advised me to point the affected folk to this page, saying that the information here is the appropriate answer to the update problems for the time being.


              Workaround 1 for Windows* 10 Creators Update Builds 15063 Malfunction with Intel® RealSense™ SR300 Camera Driver

              • 4. Re: Razer Stargazer

                Thanks for that.  I did see it but noticed it was updated 4 days before the Creators update was released and, like most people, I didn't think to check here before allowing Windows to update.

                Hopefully Intel can release a working driver soon (and hopefully it won't break again in the fall update).

                • 5. Re: Razer Stargazer

                  So I can't use camera till they solve problem till Windows Update drivers. My fresh installed windows include Creator Update in installation build cuz~ I downloaded it yesterday. That's mean I can't delete that update or even rollback system. Sad face.

                  • 6. Re: Razer Stargazer

                    I did work around. Shame Intel, Windows and Razer dev team.

                    1st. Go to Device Manager.
                    2nd. Go to Imagining Devices:

                    Right click - Intel(R) RealSense (TM) Camera SR300 Depth - delete with uninstall checkbox.

                    Right click - Intel(R) RealSense (TM) Camera SR300 RGB - uninstall.

                    Important: Don't restart PC yet till you deleted both.

                    If system ask to restart click No, and delete secondary driver and select Yes, if both deleted.

                    3rd. Restart PC

                    4th. Auto plug and play detect.

                    5th. Restart PC

                    6th. Try install intel_rs_dcm_sr300_3.3.27.5718.exe - if succesful go step 7th, if no go step 2nd, and continue.
                    Checked version of installed drivers..
                    If version and date are same as mine ur home baby, if not keep uninstalling drivers from device manager, but don't reinstall DCM - just skip that point. My Date and Version showed correct after few reapets of all steps:RGB.jpgDepth.jpgVirtualDriver.jpg