1 2 Previous Next 15 Replies Latest reply on Jun 13, 2017 6:53 AM by Intel Corporation

    intell 240 ssd runtime_bad_block_total

    Arman2020

      Good evening,

       

      Smart self test utils show "183 runtime bad block total" = 45 , and I could not find what does it mean. Should I try to replace disk?

      Снимок экрана_2017-05-14_19-18-17.png

       

      Could you send me any suggestion, or help with replacement of disk?

       

      Best Regards,

      Arman

        • 1. Re: intell 240 ssd runtime_bad_block_total
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Arman2020,

          In order to better assist you with this, could you please let us know the following:

          -Operating system installed?
          -If you use Windows*, could you please export the SMART details from Intel® Solid-State Drive Toolbox?
          -Model of your SSD

          We will be waiting for your response.

          Regards,
          Nestor C

          • 2. Re: intell 240 ssd runtime_bad_block_total
            Arman2020

            Good evening,

             

            I use Linux Mint with installed smartctl tools. I hope, that I bought 240GB 535 series, I attached photo of the disk's box.

            unnamed.jpg

            • 3. Re: intell 240 ssd runtime_bad_block_total
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Arman2020,

              Thanks for the information provided. 
              We'd like you to please download this application and share the file here (Use advanced editor button)

              We'll be waiting for your response.

              Regards,
              Nestor C

              • 4. Re: intell 240 ssd runtime_bad_block_total
                Arman2020

                Good morning,

                 

                Please find copied and pasted data:

                BEGIN OF FILE ----->

                # SSU Scan Information

                Scan Info:

                     Version:"1.0.0.0"

                     Scan Date:"2017/05/17"

                     Scan Time:"07:03:06"

                 

                 

                ## Scanned Hardware

                Computer:

                          BaseBoard Manufacturer:"Hewlett-Packard"

                          Bios Mode:"UEFI"

                          Bios Version/Date:"F.66,09/22/2015"

                          CD or DVD:"Not Available"

                          Platform Role:"Linux reddracon 4.4.0-53-generic #74-Ubuntu SMP Fri Dec 2 15:59:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux"

                          Processor:"Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"

                          Serial Number:"5CG3466F59"

                          SMBIOS Version:"2.7"

                          Sound Cards:"HDA-Intel - HDA Intel HDMI"

                          Sound Cards:"HDA Intel HDMI at 0xd3710000 irq 34"

                          Sound Cards:"HDA-Intel - HDA Intel PCH"

                          Sound Cards:"HDA Intel PCH at 0xd3714000 irq 33"

                          System Manufacturer:"Hewlett-Packard"

                          System Model:"HP ENVY 15 Notebook PC"

                          System Type:"x64-based PC"

                          - Display

                               - "Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06) (prog-if 00 [VGA controller])"

                                    Adapter RAM:"size=256M"

                                    Capabilities:"[90] MSI: Enable+ Count=1/1 Maskable- 64bit-"

                                    Capabilities:"[d0] Power Management version 2"

                                    Capabilities:"[a4] PCI Advanced Features"

                                    Caption:"Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06) (prog-if 00 [VGA controller])"

                                    Device ID:"103c:1963"

                                    Driver:"i915"

                                    Driver Path:"/lib/modules/4.4.0-53-generic/kernel/drivers/gpu/drm/i915/i915.ko"

                                    Driver Provider:"Intel Corporation"

                                    Driver Provider:"Tungsten Graphics, Inc."

                                    Driver Version:""

                                    Flags:"bus master, fast devsel, latency 0, IRQ 30"

                                    I/O Ports:"I/O ports at 6000 [size=64]"

                                    Location:"pci@0000:01:00.0"

                                    Location:"pci@0000:00:02.0"

                                    Manufacturer:"NVIDIA Corporation [10DE]"

                                    Manufacturer:"Intel Corporation [8086]"

                                    Power Management Capabilities:"Power Management version 2"

                                    Refresh Rate - Current:"60.06  59.93    40.04  "

                                    Resolution:"1920x1080  59.93    40.04  "

                          - Memory

                               Physical Memory (Available):"2247 MB"

                               Physical Memory (Installed):"7915 MB"

                               Physical Memory (Total):"16136 MB"

                               - "Bottom-Slot 1(top)"

                                    Capacity:"4096 MB"

                                    Configured Clock Speed:"1600 MHz"

                                    Configured Voltage:"Not Available"

                                    Data Width:"64 bits"

                                    Form Factor:"SODIMM"

                                    Interleave Position:"First Position"

                                    Locator:"Bottom-Slot 1(top)"

                                    Manufacturer:"Samsung"

                                    Maximum Voltage:"Not Available"

                                    Minimum Voltage:"Not Available"

                                    Part Number:"471B5173QH0-YK0"

                                    Serial Number:"97EF8D28"

                                    Speed:"Not Available"

                                    Type:"Synchronous"

                               - "Bottom-Slot 2(under)"

                                    Capacity:"4096 MB"

                                    Configured Clock Speed:"1600 MHz"

                                    Configured Voltage:"Not Available"

                                    Data Width:"64 bits"

                                    Form Factor:"SODIMM"

                                    Interleave Position:"First Position"

                                    Locator:"Bottom-Slot 2(under)"

                                    Manufacturer:"Samsung"

                                    Maximum Voltage:"Not Available"

                                    Minimum Voltage:"Not Available"

                                    Part Number:"471B5173QH0-YK0"

                                    Serial Number:"97EF8D2E"

                                    Speed:"Not Available"

                                    Type:"Synchronous"

                          - Motherboard

                               Manufacturer:"Hewlett-Packard"

                               Product:"1963"

                               Serial Number:"PDNTB00WD5P5NH"

                               Version:"KBC Version 93.52"

                          - Networking

                               - "Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 0c)"

                                    Supports auto-negotiation:"Yes"

                                    Advertised auto-negotiation:"Yes"

                                    Auto-negotiation:"on"

                                    Availability:"UP BROADCAST MULTICAST  MTU:1500  Metric:1"

                                    Capabilities:"[40] Power Management version 3"

                                    Capabilities:"[50] MSI: Enable+ Count=1/1 Maskable- 64bit+"

                                    Capabilities:"[70] Express Endpoint, MSI 01"

                                    Capabilities:"[b0] MSI-X: Enable- Count=4 Masked-"

                                    Capabilities:"[d0] Vital Product Data"

                                    Capabilities:"[100] Advanced Error Reporting"

                                    Capabilities:"[140] Virtual Channel"

                                    Capabilities:"[160] Device Serial Number 01-00-00-00-68-4c-e0-00"

                                    Capabilities:"[170] Latency Tolerance Reporting"

                                    Caption:"Not Available"

                                    Default IP Gateway:"Not Available"

                                    DHCP Enabled:"Yes"

                                    DHCP Lease Expires:"Not Available"

                                    DHCP Lease Obtained:"Not Available"

                                    DHCP Server:"Not Available"

                                    Driver:"r8169"

                                    Driver Path:"/lib/modules/4.4.0-53-generic/kernel/drivers/net/ethernet/realtek/r8169.ko"

                                    Driver Provider:"Realtek and the Linux r8169 crew <netdev@vger.kernel.org>"

                                    Driver Version:""

                                    Duplex:"Half"

                                    Firmware Version:"rtl8168g-2_0.0.1 02/06/13"

                                    Interface:"eno1"

                                    I/O Ports:"Not Available"

                                    IP Address:"Not Available"

                                    IP Subnet:"Not Available"

                                    MAC Address:"a0:1d:48:6b:20:33"

                                    Location:"0f:00.0"

                                    Manufacturer:"Realtek Semiconductor Co., Ltd."

                                    Net Connection ID:"Ethernet"

                                    Port:"MII"

                                    Power Management:"Supports Wake-on: pumbg"

                                    Power Management:"Wake-on: g"

                                    Speed:"10Mb/s"

                                    Supported link modes:"10baseT/Half 10baseT/Full, 100baseT/Half 100baseT/Full, 1000baseT/Half 1000baseT/Full"

                                    Advertised link modes:"10baseT/Half 10baseT/Full, 100baseT/Half 100baseT/Full, 1000baseT/Full"

                                    Partner advertised link modes:"Not Available"

                               - Interface vmnet1

                                    Auto-Negotiation:"Not Available"

                                    Availability:"UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1"

                                    Capabilities:"Not Available"

                                    Caption:"Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet "

                                    Default IP Gateway:"Not Available"

                                    DHCP Enabled:"Yes"

                                    DHCP Lease Expires:"Not Available"

                                    DHCP Lease Obtained:"Not Available"

                                    DHCP Server:"Not Available"

                                    Driver:"Not Available"

                                    Driver Path:"Not Available"

                                    Driver Provider:"Not Available"

                                    Driver Version:"Not Available"

                                    Duplex:"Not Available"

                                    Firmware Version:"Not Available"

                                    Interface:"vmnet1"

                                    I/O Ports:"Not Available"

                                    IP Address:"192.168.225.1"

                                    IP Subnet:"255.255.255.0"

                                    MAC Address:"00:50:56:c0:00:01"

                                    Location:"Not Available"

                                    Manufacturer:"Not Available"

                                    Net Connection ID:"Ethernet"

                                    Port:"Not Available"

                                    Power Management:"Not Available"

                                    Speed:"Not Available"

                                    Supported Link Modes:"Not Available"

                                    Advertised link modes:"Not Available"

                                    Partner advertised link modes:"Not Available"

                               - Interface vmnet8

                                    Auto-Negotiation:"Not Available"

                                    Availability:"UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1"

                                    Capabilities:"Not Available"

                                    Caption:"Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet "

                                    Default IP Gateway:"Not Available"

                                    DHCP Enabled:"Yes"

                                    DHCP Lease Expires:"Not Available"

                                    DHCP Lease Obtained:"Not Available"

                                    DHCP Server:"Not Available"

                                    Driver:"Not Available"

                                    Driver Path:"Not Available"

                                    Driver Provider:"Not Available"

                                    Driver Version:"Not Available"

                                    Duplex:"Not Available"

                                    Firmware Version:"Not Available"

                                    Interface:"vmnet8"

                                    I/O Ports:"Not Available"

                                    IP Address:"172.16.131.1"

                                    IP Subnet:"255.255.255.0"

                                    MAC Address:"00:50:56:c0:00:08"

                                    Location:"Not Available"

                                    Manufacturer:"Not Available"

                                    Net Connection ID:"Ethernet"

                                    Port:"Not Available"

                                    Power Management:"Not Available"

                                    Speed:"Not Available"

                                    Supported Link Modes:"Not Available"

                                    Advertised link modes:"Not Available"

                                    Partner advertised link modes:"Not Available"

                               - "Intel Corporation Centrino Wireless-N 2230 (rev c4)"

                                    Auto-Negotiation:"Not Available"

                                    Availability:"UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1"

                                    Capabilities:"[c8] Power Management version 3"

                                    Capabilities:"[d0] MSI: Enable+ Count=1/1 Maskable- 64bit+"

                                    Capabilities:"[e0] Express Endpoint, MSI 00"

                                    Capabilities:"[100] Advanced Error Reporting"

                                    Capabilities:"[140] Device Serial Number 00-c2-c6-ff-ff-17-21-a9"

                                    Caption:"Not Available"

                                    Default IP Gateway:"192.168.0.1"

                                    DHCP Enabled:"Yes"

                                    DHCP Lease Expires:"04:59:37"

                                    DHCP Lease Obtained:"май 17 06:59"

                                    DHCP Server:"192.168.0.1"

                                    Driver:"iwlwifi"

                                    Driver Path:"/lib/modules/4.4.0-53-generic/kernel/drivers/net/wireless/iwlwifi/iwlwifi.ko"

                                    Driver Provider:"Copyright(c) 2003- 2015 Intel Corporation <ilw@linux.intel.com>"

                                    Driver Version:""

                                    Duplex:"Not Available"

                                    Firmware Version:"18.168.6.1"

                                    Interface:"wlo1"

                                    I/O Ports:"Not Available"

                                    IP Address:"192.168.0.29"

                                    IP Subnet:"255.255.255.0"

                                    MAC Address:"00:c2:c6:17:21:a9"

                                    Location:"07:00.0"

                                    Manufacturer:"Intel Corporation"

                                    Net Connection ID:"Ethernet"

                                    Port:"Not Available"

                                    Power Management:"Not Available"

                                    Speed:"Not Available"

                                    Supported Link Modes:"Not Available"

                                    Advertised link modes:"Not Available"

                                    Partner advertised link modes:"Not Available"

                          - Operating System

                               Boot Device:"/dev/sda4"

                               Last Reset:"up  1:02"

                               Locale:"ru_RU"

                               OS Manufacturer:"Linux Mint 18.1 Serena \n \l"

                               OS Name:"Linux Mint 18.1 Serena \n \l"

                               Page File:"/dev/sda3"

                               Page File Space (Available):"8418300"

                               Page File Space (Used):"6324"

                               Physical Memory (Available):"2245 MB"

                               Physical Memory (Installed):"7915 MB"

                               Physical Memory (Total):"16136 MB"

                               Version:"4.4.0-53-generic GNU/Linux"

                               Virtual Memory (Available):"8411976"

                               Virtual Memory (Total):"8105440"

                          - Processor

                               - "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"

                                    Architecture:"x86_64"

                                    Available:"Offline"

                                    Byte Order:"Little Endian"

                                    Cache Size:"6144 KB"

                                    Caption:"Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"

                                    - Characteristics

                                         64-bit capable

                                         Enhanced Virtualization

                                         Execute Protection

                                         Hardware Thread

                                         Multi-Core

                                         Power/Performance Control

                                    CPU Speed (Minimum):"2921.437"

                                    CPU Speed (Maximum):"2400 MHz"

                                    Current Voltage:"0.8 V"

                                    External Clock:"100 MHz"

                                    Family:"Core i7"

                                    - Flags

                                         "ACPI (ACPI supported)"

                                         "APIC (On-chip APIC hardware supported)"

                                         "CLFSH (CLFLUSH instruction supported)"

                                         "CMOV (Conditional move instruction supported)"

                                         "CX8 (CMPXCHG8 instruction supported)"

                                         "DE (Debugging extension)"

                                         "DS (Debug store)"

                                         "FPU (Floating-point unit on-chip)"

                                         "FXSR (FXSAVE and FXSTOR instructions supported)"

                                         "HTT (Multi-threading)"

                                         "MCA (Machine check architecture)"

                                         "MCE (Machine check exception)"

                                         "MMX (MMX technology supported)"

                                         "MSR (Model specific registers)"

                                         "MTRR (Memory type range registers)"

                                         "PAE (Physical address extension)"

                                         "PAT (Page attribute table)"

                                         "PBE (Pending break enabled)"

                                         "PGE (Page global enable)"

                                         "PSE-36 (36-bit page size extension)"

                                         "PSE (Page size extension)"

                                         "SEP (Fast system call)"

                                         "SSE2 (Streaming SIMD extensions 2)"

                                         "SSE (Streaming SIMD extensions)"

                                         "SS (Self-snoop)"

                                         "TM (Thermal monitor supported)"

                                         "TSC (Time stamp counter)"

                                         "VME (Virtual mode extension)"

                                    ID:"C3 06 03 00 FF FB EB BF"

                                    Level 1 Cache:"32K"

                                    Level 2 Cache:"256K"

                                    Level 3 Cache:"6144K"

                                    Load:"load average: 0,37, 0,27, 0,19"

                                    Manufacturer:"Intel(R) Corporation"

                                    Model:"60"

                                    Name:"Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"

                                    Number of Cores:"4"

                                    Number of Cores - Enabled:"4"

                                    Part Number:"To Be Filled By O.E.M."

                                    Socket Designation:"U3E1"

                                    Status:"Populated, Enabled"

                                    Version:"Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"

                                    Voltage:"0.8 V"

                                    Virtualization:"Not Available"

                          - Storage

                               - "INTEL SSDSC2BW24"

                                    Capabilities:"LBA, IORDY(can be disabled)"

                                    Capabilities:"Queue depth: 32"

                                    Capabilities:"Standby timer values: spec'd by Standard, no device specific minimum"

                                    Capabilities:"R/W multiple sector transfer: Max = 16 Current = 16"

                                    Capabilities:"Advanced power management level: 254"

                                    Capabilities:"DMA: mdma0 mdma1 mdma2 udma0 udma1 udma2 udma3 udma4 udma5 *udma6 "

                                    Capabilities:"Cycle time: min=120ns recommended=120ns"

                                    Capabilities:"PIO: pio0 pio1 pio2 pio3 pio4 "

                                    Capabilities:"Cycle time: no flow control=120ns  IORDY flow control=120ns"

                                    Caption:"/dev/sda"

                                    Cylinders - Total:"16383"

                                    Description:"ATA device, with non-removable media"

                                    Firmware:"RG21    "

                                    Heads - Total:"16"

                                    Index:"Not Available"

                                    Interface Type:"ATA"

                                    Manufacturer:"INTEL"

                                    Model:"INTEL SSDSC2BW240H6"

                                    Name:"sda"

                                    Partitions:"Not Available"

                                    Sectors - Per Track:"63"

                                    Serial Number:"CVTR6325005R240CGN"

                                    Size:"1024*1024: 228936 MBytes"

                                    Size:"1000*1000: 240057 MBytes (240 GB)"

                                    Size - Available:"Filesystem     1K-blocks      Used Available Use% Mounted on"

                                    Size - Available:"/dev/sda4       22952420  13138404   8625052  61% /"

                                    Size - Available:"/dev/sda2      199150704 115110532  73900840  61% /home"

                                    Size - Available:"/dev/sda1          98792      3453     95339   4% /boot/efi"

                                    SMART Attributes:"* SMART Command Transport (SCT) feature set"

                                    SMART Attributes:"* SMART error logging"

                                    SMART Attributes:"* SMART feature set"

                                    SMART Attributes:"* SMART self-test"

                                    - SMART

                                         005 Reallocated_Sector_Ct :100:"000"

                                         009 Power_On_Hours_and_Msec :100:"000"

                                         012 Power_Cycle_Count :100:"000"

                                         170 Available_Reservd_Space :100:"010"

                                         171 Program_Fail_Count :100:"000"

                                         172 Erase_Fail_Count :100:"000"

                                         174 Unexpect_Power_Loss_Ct :100:"000"

                                         183 SATA_Downshift_Count :100:"000"

                                         184 End-to-End_Error :100:"090"

                                         187 Uncorrectable_Error_Cnt :100:"000"

                                         190 Airflow_Temperature_Cel :032:"000"

                                         192 Power-Off_Retract_Count :100:"000"

                                         199 UDMA_CRC_Error_Count :100:"000"

                                         225 Host_Writes_32MiB :100:"000"

                                         226 Workld_Media_Wear_Indic :100:"000"

                                         227 Workld_Host_Reads_Perc :100:"000"

                                         228 Workload_Minutes :100:"000"

                                         232 Available_Reservd_Space :100:"010"

                                         233 Media_Wearout_Indicator :100:"000"

                                         241 Host_Writes_32MiB :100:"000"

                                         242 Host_Reads_32MiB :100:"000"

                                         249 NAND_Writes_1GiB :100:"000"

                <----- END OF FILE

                • 5. Re: intell 240 ssd runtime_bad_block_total
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Arman2020,

                  Thanks for the information.
                  We would also like you to please let us know if it is possible for you to plug your SSD in a Windows* system, as a secondary drive (Directly to the SATA port - No USB), and try to extract the SMART details from the Intel® Solid-State Drive Toolbox.

                  Also, could you please provide us the actual file you copied in your previous post, as well the smartctl?

                  For these files, please attach them using the advanced editor button, so we can have the complete files.

                  Regards,
                  Nestor C

                  • 6. Re: intell 240 ssd runtime_bad_block_total
                    Arman2020

                    Good evening,

                     

                    I will try to put disk with Windows System, but it will take time. Probably on the next week and I will send you details. Please find details in attached file.

                     

                    Thank you

                    • 7. Re: intell 240 ssd runtime_bad_block_total
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello Arman2020,

                      Thanks for the reply. 
                      We'll be waiting for your response on next week if you can test it.

                      Regards,
                      Nestor C

                      • 8. Re: intell 240 ssd runtime_bad_block_total
                        Arman2020

                        Good evening,

                         

                        Finally, I retrieved screenshots from Intel ssd toolkit with smart parameters. I could not select as text or export data, but had made as screenshots. Please find them in attached files.

                         

                        Arman

                        • 9. Re: intell 240 ssd runtime_bad_block_total
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hi Arman2020,

                          Thanks for the screenshots provided. We can see that the details are really good and we do not see any issues with your drive.

                          Is there a way that you can maybe export the file from the Intel® Solid-State Drive Toolbox? When you open the program, just select your SSD on top and then on the bottom right side corner, there is an export button, this will allow you to save the file. If you can, please attach it here as well.

                          Thanks for responding, we'll be waiting for your response.

                          Regards,
                          Nestor C

                           

                          • 10. Re: intell 240 ssd runtime_bad_block_total
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello Arman2020,

                            We'd like to know if you were able to read our previous post and if you can share the file with us. We'll be waiting for your response.

                            Regards,
                            Nestor C

                            • 11. Re: intell 240 ssd runtime_bad_block_total
                              Arman2020

                              Good morning,

                               

                              Thank you for the help, as computer with Windows I have in another place, I could get requested data only when I will have permission. Hope today I could complete your request.

                               

                              Thank you once more.

                              • 12. Re: intell 240 ssd runtime_bad_block_total
                                Arman2020

                                Good evening,

                                 

                                Please find required data in attached file

                                • 13. Re: intell 240 ssd runtime_bad_block_total
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hi Arman2020,

                                  Based on the file attached, we don't see any problems with the SSD. In fact, the SSD is very healthy, it does not show errors at all or any indication of wearing out.

                                  So, we can tell you that the SSD is running fine and also healthy, no need to worry about it.

                                  Regards,
                                  Nestor C

                                  • 14. Re: intell 240 ssd runtime_bad_block_total
                                    Arman2020

                                    Good evening,

                                     

                                    Thank you very much

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