There is a small number of laptop users who are constantly getting SYSTEM_SERVICE_EXCEPTION igdkmd64.sys or SYSTEM_THREAD_EXCEPTION_NOT_HANDLED igdkmd64.sys bsod only while playing Heroes of the Storm 2.0. Here are some topics with the same problem: BSODs - after the 2.0 patch - Heroes of the Storm Forums, BSOD (Blue Screen of Death) In a middle of a match - Heroes of the Storm Forums, Blue screen of death during gameplay - Heroes of the Storm Forums.
I have tried different versions of Intel and Nvidia drivers. Also i'm sure that the game uses nvidia grapics and that bsods happens only while playing HOTS.
Answers (N/A if not applicable)
Provide a detailed description of the issue
SYSTEM_SERVICE_EXCEPTION igdkmd64.sys or SYSTEM_THREAD_EXCEPTION_NOT_HANDLED igdkmd64.sys bsod only while playing Heroes of the Storm 2.0.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Sporadic (20-50%): X
Very Sporadic (<20%):
Brand and Model of the system.
Hybrid or switchable graphics system?
Switchable graphics with NV graphics
Make and model of any Displays that are used to see the issue (see note2 below).
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Microsoft Windows 10 Pro(10.0.15063 Build 15063)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
126.96.36.19924 Intel, 188.8.131.5205 Nvidia
SW or Apps version used to replicate the issue.
Latest live version of HOTS2.0
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1920 X 1080 60Hz
AC or DC mode, i.e. is power cable plugged in or not?
Power cable plugged
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.