3 Replies Latest reply on May 18, 2017 10:59 AM by Intel Corporation

    Why can't i installed [SetupOptaneMemory]

    SUNGYONHONG

      Help me sir ! i cannot installed the programe
      My Motherboard Model : ASUS ROG MAXIMUS IX FORMULA Z270

      Windows 10 64bit

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        • 1. Re: Why can't i installed [SetupOptaneMemory]
          JohnfromNH

          I had this same error. You will receive this error if your BIOS is configured in Legacy Mode. Your BIOS has to be configured as UEFI and CSM must be disabled.

           

          I also found out your OS needs to be installed with a GPT partition table and not a MBR partition table. There are ways to reconfigure your partition table without reinstalling your OS. You can find some of them here... Google

           

          I found all the fixes to the errors I received here..   Support for Intel® Optane™ Memory

           

          Hope this helps!

          John

          1 of 1 people found this helpful
          • 2. Re: Why can't i installed [SetupOptaneMemory]
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello SUNGYONHONG,

             

            As JohnfromNH mentioned, this error is expected when your BIOS is set to Legacy mode instead of UEFI.

             

            Please keep in mind that if your OS was installed in Legacy, simply disabling CSM will result in a blue screen error and failure to boot. Our best recommendation will be to reinstall your OS with your BIOS set up properly.

             

            However, while not officially supported, the following workaround may help:

             

            - How to move an existing installation of Windows to UEFI (from legacy) (third comment)- superuser.com

             

            These steps where written for Windows* 7, but should apply to Windows® 10 as well.

             

            NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

             

            Best regards,
            Carlos A.

            • 3. Re: Why can't i installed [SetupOptaneMemory]
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello SUNGYONHONG,

              We have not heard back from you in a while. Where you able to successfully install your Intel® Optane™ Memory module?

              Best regards,
              Carlos A.