Thank you for contacting the Intel community.
I’m sorry for the bad experience with this unit. Was this system overclock? If so, try to run the system under the processor specification, you should run it at 2133/2400 @ 1.35V
If you have XMP mode enabled in the BIOS try disabling XMP and then see if the problem persists.
Please let me know.
I've already tried those solutions, with no avail.
I’m sorry if the problem persists, usually when issues like this happen is when the system was OC at some point, we understand that this is a k processor which is unlock but a processor will be unstable sooner or later after a system is overclock.
If the system was not overclocked, you can try with a BIOS update for your motherboard if there is any new BIOS version available at the MSI website, you can try here:
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
If the problem persists you can try to get a replacement for the unit since this processor offers three years warranty. You can get a warranty request here:
You can use the online service request or you can do chat for quicker response.
I've sent the product back to the retailer, whom stated that the cpu is defect. I did not OC it.
Thank you for the information and I hope with the replacement the issue can be resolve.
I will appreciate if you could let me know how it goes.