Thank you for contacting the Intel community.
Please bear in mind that your best contact support is with your system manufacturer as they are more familiar with your system and how all the components interact with each other.
We offered generic drivers for general purposes. Your computer manufacturer may have altered the features, incorporated customizations, or made other changes to your driver. Intel recommends you contact your computer manufacturer for the latest system specific updates and technical support information; however, we can try the following:
Try uninstalling the driver you have installed, and reinstall the Intel® generic driver manually, but before doing so make sure you have Windows up to date and all of the drivers from your computer manufacturer up to date.
I’m assuming you have Windows® 10 installed, please see Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver
Once the driver is uninstalled, do not restart your system and disconnect the internet, this is to avoid Microsoft to reinstall the graphics driver through a Windows update, then install the Intel® generic driver manually, you can download the latest version here:
Intel® Graphics Driver for Windows* [15.40]
Please see how to Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*
If this does not work, then I strongly recommend installing the driver from your computer manufacturer website, you might be able to get them here:
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
I hope this can help.
I am running Windows 7 Pro X64. I have tried the HP driver as well with no luck. I have still been trying to troubleshoot that in my free time.
Thank you for the information, please let me know about your findings, also it is important to contact your computer manufacturer for further support.
Thank you Ivan. I will update once I figure out something. I have contacted HP two weeks ago and they have not assigned the case to anyone, nor will anyone help me when I try calling. They just keep transferring me.
I’m sorry that you couldn’t get any help at your computer manufacturer. In case you want to try uninstalling the driver and reinstall it manfully for Windows® 7 you can check how to do it at the following link:
First of all uninstall the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver
And now you can see How to Manually Install a Graphics Driver in Windows 7*
I hope this helps.
Did you ever solve this? I have the same issue with a 400 G1 19.5". I have even replaced the CPU/motherboard.
EDIT: I tried installing Windows 10 on this unit and the driver installed fine. This is either a Windows 7 issue or an issue with this client's Windows 7 image.