Thanks for replying!
The USB audio device is our own measurement device we make. It is a USB 1.1 & USB Audio 1.0 device which utilizes the operating system's inbox USB audio drivers. From the operating system's perspective, nothing different than any other USB audio device which conforms to the USB 1.0 Audio Class. We have also been able to reproduce this issue using a different USB audio device, the Digigram UAX220.
The laptop is a mid-2012 15" Retina Apple MacBook Pro. Full specs can be found at the link below:
The desktop is an HP Z240 Tower Workstation. Specs can be found using this link:
Let me know if you need anything else!
aneves, thanks for the information.
I would like to request a test with the drivers provided by the computer manufacturer, below you can find some drivers that are recommended to install and also the 3.0 USB driver;
- Intel Chipset Drivers for Microsoft Windows: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
- Intel Management Engine Software v11.6: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
- Intel USB 3.0 eXtensible Host Controller for Skylake: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
For the Mac in question, I recommend getting in contact with Mac - Official Apple Support.
Please let me know it goes.
So sorry for the delay.
Unfortunately, the HP is no longer in our possession. If someone at Intel could reproduce the issue on their own I think that would be the best way to move toward to a solution for everyone. I'd be more than happy to detail how we measured and caught this problem if someone at Intel wanted to investigate on their end.
Let me know what you think.
I understand, however, from our end the drivers provided are generic and for general purposes which they might work or not, Intel advises you to use your computer manufacturers drivers this since are normally customize to work with your specific model.This is an isolate case that you were able to replicate with the driver provided from our end, and like mentioned before might work or not. The best advice regarding this matter should be provided by your computer manufacturer.