Intel(R) Processor Identification Utility
Time Stamp: 2017/05/10 16:33:36
Operating System: 6.2-9200-
Number of processors in system: 1
Current processor: #1
Active cores per processor: 2
Disabled cores per processor: 0
Processor Name: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz
Maximum CPUID Level: D
L1 Instruction Cache: 2 x 32 KB
L1 Data Cache: 2 x 32 KB
L2 Cache: 2 x 256 KB
L3 Cache: 3 MB
Enhanced Intel SpeedStep(R) Technology: Yes
Intel(R) SSE: Yes
Intel(R) SSE2: Yes
Intel(R) SSE3: Yes
Intel(R) SSE4: Yes
Intel(R) AES-NI: Yes
Intel(R) AVX: Yes
Enhanced Halt State: Yes
Execute Disable Bit: Yes
Intel(R) Hyper-Threading Technology: Yes
Intel(R) 64 Architecture: Yes
Intel(R) Virtualization Technology: Yes
Intel(R) VT-x with Extended Page Tables: Yes
System Graphics: Intel(R) HD Graphics 4400
Base TDP: 15 W
Expected Processor Frequency: 1.70 GHz
Reported Processor Frequency: 2.39 GHz
Expected System Bus Frequency: 100 MHz
Reported System Bus Frequency: 100 MHz
updated driver to :
2016-09-29 but nothing changed
So you have the predecessor to my laptop (E5-571G).
Regarding second monitor over HDMI:
Right-click on desktop
select display settings
then select extend displays
Also i have to select the input on my monitor's OSD menu manually.
Regarding generic drivers:
They work fine with Acer, but you have to install them via "have disk method" as described at:
(ignore prolog about MS surface)
i cant find this setting, i will try tomorrow with other cable
i'm tried connect computer with monitor, and this not working. no problem with cable
Test monitor with other device (DVD player, XBOX whatever).
Try the VGA connection of your laptop.
Check device manager for yellow bangs.
Your BIOS is up-to-date, i have the same. Nothing you can do there.
I'm running out of clues...
This message was posted on behalf of Intel Corporation
Thank you for contacting the Intel community.
I’m sorry that you haven’t been able to connect the external monitor.
Are you using any adapter or you are using straight connection? If so, try straight connection instead.
You can also right click on the desktop and select the Intel® Graphics properties and then click display, you will see the multiple display option, and there you can see if the external display is connected. If nothing is there, as Stefan3D mentioned above there is no physical connection to the monitor, so this could be an issue either with the monitor, the HDMI cable or the HDMI port is defective.
You can try contacting your computer manufacturer; they could have specific configuration or BIOS update that can help. Here is where you can get support:
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.