We understand you're having issues installing the latest drivers for your wireless adapter. In order to better assist you, we would like to have some more information:
- Which operating system are you using?
- What is the brand and model of your computer?
- Is this the original adapter or an upgrade part?
- Is the adapter not working with the drivers (you're unable to detect wireless networks, for example), or are the drivers not installing?
- Do you receive any type of error message or notification? If so, please share with us a screenshot or the exact message.
We look forward to hearing back from you.
I'm using Windows 10 on a Toshiba Portege.
The part is original.
It wasn't working so i wanted to reinstall the driver.
It seems that i can't install it right(manually or with Intel ProSet software).
There is no error message appearing.
When it comes to wireless drivers, there are three different versions:
- The driver provided by your computer manufacturer: Takes into account feature changes and other customizations made when integrating the adapter into your system.
- The Intel® provided generic drivers: will work for most adapters, but don't take into account all the possible modifications.
- OS Inbox drivers: older generic drivers provided through Microsoft*. Will often work but not likely to offer optimal performance.
While it's always best to use the drivers provided by your OEM, if you're having issues our generic drivers will serve as a good fall back option. However, in some cases your OEM drivers must be completely removed before our generic version may be installed. For this we recommend following our clean installation steps:
- Download and save our latest Intel® PROSet/Wireless Software for your adapter:
- Under Programs and Features in the Control Panel, uninstall any instance of the "Intel® PROSet/Wireless Software." When prompted, choose to "discard settings."
- Go to the Device Manager > Network Adapters > Right click on your Intel(R) Dual Band Wireless-AC 3160 and uninstall it. Make sure to select the option to "Delete the driver software for this device."
- Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else (unless you're ok with the extra wait) and press OK.
- Reboot your computer.
- Install the Intel® PROSet/Wireless Software version that was downloaded back in step one.
NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.
After this, you may choose to apply our recommended wireless settings.
Please let us know if this makes a difference.
I tried the different drivers as you mentioned but still it's not working.
I really don't know what's the problem.
Thank you for sharing this report with us.
It's possible that your wireless adapter is defective or has failed. Our recommendation at this point will be to contact your computer manufacturer for warranty support of to purchase a replacement part.
- Toshiba* Support.
NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there.