8 Replies Latest reply on May 31, 2017 9:37 AM by Intel Corporation Branched to a new discussion.

    Can not reinstall Dual Band Wireless-AC 3160 driver

    chris2306

      I deinstalled the driver for Dual Band Wireless-AC 3160 but now i can't install it.
      It's also not working with the Intel ProSet Software.
      Tried many different drivers but none is working.

        • 1. Re: Can not reinstall Dual Band Wireless-AC 3160 driver
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello chris2306,

          We understand you're having issues installing the latest drivers for your wireless adapter. In order to better assist you, we would like to have some more information:

          - Which operating system are you using?
          - What is the brand and model of your computer?
          - Is this the original adapter or an upgrade part?
          - Is the adapter not working with the drivers (you're unable to detect wireless networks, for example), or are the drivers not installing?
          - Do you receive any type of error message or notification? If so, please share with us a screenshot or the exact message.

          We look forward to hearing back from you.

          Best regards,
          Carlos A.

          • 2. Re: Can not reinstall Dual Band Wireless-AC 3160 driver
            chris2306

            I'm using Windows 10 on a Toshiba Portege.
            The part is original.

            It wasn't working so i wanted to reinstall the driver.
            It seems that i can't install it right(manually or with Intel ProSet software).
            There is no error message appearing.

            • 3. Re: Can not reinstall Dual Band Wireless-AC 3160 driver
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello chris2306,

               

              When it comes to wireless drivers, there are three different versions:

               

              1. The driver provided by your computer manufacturer: Takes into account feature changes and other customizations made when integrating the adapter into your system.
              2. The Intel® provided generic drivers: will work for most adapters, but don't take into account all the possible modifications.
              3. OS Inbox drivers: older generic drivers provided through Microsoft*. Will often work but not likely to offer optimal performance.

               

              While it's always best to use the drivers provided by your OEM, if you're having issues our generic drivers will serve as a good fall back option. However, in some cases your OEM drivers must be completely removed before our generic version may be installed. For this we recommend following our clean installation steps:

               

              1. Download and save our latest Intel® PROSet/Wireless Software for your adapter:
                1. Download the Latest Driver for Your Intel® Wireless Adapter or
                2. Toshiba* Drivers and Downloads Support Page.
              2. Under Programs and Features in the Control Panel, uninstall any instance of the "Intel® PROSet/Wireless Software." When prompted, choose to "discard settings."
              3. Go to the Device Manager > Network Adapters > Right click on your Intel(R) Dual Band Wireless-AC 3160 and uninstall it. Make sure to select the option to "Delete the driver software for this device."
              4. Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else (unless you're ok with the extra wait) and press OK.
              5. Reboot your computer.
              6. Install the Intel® PROSet/Wireless Software version that was downloaded back in step one.

               

              NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

               

              After this, you may choose to apply our recommended wireless settings.

               

              Please let us know if this makes a difference.

               

              Best regards,
              Carlos A.

              • 4. Re: Can not reinstall Dual Band Wireless-AC 3160 driver
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello chris2306,

                We haven't heard back from you in a while. Has your issue been resolved?

                Best regards,
                Carlos A.

                • 5. Re: Can not reinstall Dual Band Wireless-AC 3160 driver
                  chris2306

                  I tried the different drivers as you mentioned but still it's not working.
                  I really don't know what's the problem.

                  • 6. Re: Can not reinstall Dual Band Wireless-AC 3160 driver
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello chris2306,

                    This is an unusual situation.

                    Please download the System Support Utility, run it and share the report with us by switching to the advanced editor (this enables post attachments).

                    Best regards,
                    Carlos A.

                    • 7. Re: Can not reinstall Dual Band Wireless-AC 3160 driver
                      chris2306

                      Here is the file.
                      But it only shows the Ethernet Connection.

                      In the device Manager it shows Network Controller under other devices.

                      • 8. Re: Can not reinstall Dual Band Wireless-AC 3160 driver
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello chris2306,

                        Thank you for sharing this report with us.

                        It's possible that your wireless adapter is defective or has failed. Our recommendation at this point will be to contact your computer manufacturer for warranty support of to purchase a replacement part.

                        - Toshiba* Support.

                        NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there.

                        Best regards,
                        Carlos A.