1 2 Previous Next 21 Replies Latest reply on Jun 13, 2017 12:40 PM by Intel Corporation

    Admin portal Device status display Issue

    sdh1984

      Hello, All

       

      Why is no picture?

       

        • 1. Re: Admin portal Device status display Issue
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello sdh1984,

          Thank you for contacting Intel Communities.

          Thank you for bringing this to my attention, let me help you on this matter.

          • Have you tested a different browser (Firefox/Chrome)?
          • Did you try deleting cookies/browsing data?
          If the issue persists, can you please provide the following information?
          • Did you have this issue before or it just started happening?
          • Brand and model number of the system:
          • BIOS version:
          • Intel Unite version installed:
          I hope to hear from you soon.

          Best Regards,
          JC
          • 2. Re: Admin portal Device status display Issue
            sdh1984

            1. I have test on the Firebox, and clear all the cookies, no change.

             

            2. It's working well before, but it has a problem with telemetry function. The device status issue happened after I restalled the server OS, and I have been did the server database migration from local to other machine. I have 2 version software from diffrent support team. I don't konw it if about of googel API. I'm in China, the Google was be rejected by Network security department in China.

             

            3.The Intel Unite version is 3.0.43.48  Size:32.8M

            The server is a VMware virtual machine.

            Thanks.

            • 3. Re: Admin portal Device status display Issue
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello sdh1984,

              Thank you for the information.

              • Can you please provide all the specifications of the server where VMware is installed?
              • Please also provide the BIOS version.
              • Are you using an OEM version of the Intel® Unite?
              I hope to hear from you soon.

              Best Regards,
              JC
              • 4. Re: Admin portal Device status display Issue
                sdh1984

                Dear JC,

                 

                 

                 

                 

                 

                 

                DellInc. PowerEdge R820

                Intel(R)Xeon(R) CPU E5-4610 v2 @ 2.30GHz

                 

                Bios version2.0.20

                 

                I used the OEM Version from Intel.

                 

                • 5. Re: Admin portal Device status display Issue
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi sdh1984,

                  Thank you for the information.

                  I have sent this to the appropriate team, once I have further details, I will update this thread.

                  Best Regards,
                  JC

                  • 6. Re: Admin portal Device status display Issue
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello sdh1984,

                    Thank you for waiting.

                    Can you please try this Intel® Unite App version and let me know how it goes?

                    Regards,
                    Juan V

                    • 7. Re: Admin portal Device status display Issue
                      sdh1984

                      Hello Juan V,

                       

                      Thanks for your new version intel unite APP, I have tried install it, but I can't logon in the admin portal...below is the error.

                      • 8. Re: Admin portal Device status display Issue
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi sdh1984,

                        Let me do some research, I will update this thread once I have further information.

                        Regards,
                        Juan V.

                        • 9. Re: Admin portal Device status display Issue
                          sdh1984

                          Thanks Juan,

                           

                          this version is no register option?   But I found the register option in deploy document.

                          • 10. Re: Admin portal Device status display Issue
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hi sdh1984,

                            Can you please confirm the following information?

                            • Did you upgrade from ver 3.0 to 3.1? Or you uninstalled the 3.0 and then installed from scratch 3.1?
                            • Was the SQL database already created previous installation?
                            • Please provide the IP report (ipconfig) from Server, Hub and Client
                            • Verify if the installation was completed accessing https://<yourservername>/unite/ccservice.asmx, selecting GetProfile and write the word "test" in the value and then press "invoke"
                            I hope to hear from you soon.

                            Regards,
                            Juan V
                            • 11. Re: Admin portal Device status display Issue
                              sdh1984

                              Hello Juan,

                              Thanks for reply.

                               

                              1. I have installed the 3.1 version in another server. it's not upgrade.

                              I can only got a limited database jurisdiction in enterprise SQL database, also I can't used local database in a long time.

                              So, I can't installed the intel unite App in server as usually. I firstly install a database in local, then install the unite APP, unistall the Local database, change the intel unite config files about dababase logon info.

                              2. used the same database as before.

                              3.

                               

                              Server:

                              Microsoft Windows [Version 6.3.9600]
                              (c) 2013 Microsoft Corporation. All rights reserved.

                              C:\Users\vs003898>ipconfig

                              Windows IP Configuration

                              Ethernet adapter backup:

                                 Connection-specific DNS Suffix  . :
                                 IPv4 Address. . . . . . . . . . . : 45.117.23.77
                                 Subnet Mask . . . . . . . . . . . : 255.255.255.0
                                 Default Gateway . . . . . . . . . :

                              Ethernet adapter Corp:

                                 Connection-specific DNS Suffix  . :
                                 IPv4 Address. . . . . . . . . . . : 45.117.22.77
                                 Subnet Mask . . . . . . . . . . . : 255.255.255.0
                                 Default Gateway . . . . . . . . . : 45.117.22.1

                               

                              HUB:

                              Microsoft Windows [Version 10.0.14393]
                              (c) 2016 Microsoft Corporation. All rights reserved.

                              C:\Users\vm003052>ipconfig

                              Windows IP Configuration

                              Ethernet adapter Ethernet:

                                 Media State . . . . . . . . . . . : Media disconnected
                                 Connection-specific DNS Suffix  . : bmwbrill.cn

                              Wireless LAN adapter Local Area Connection* 2:

                                 Media State . . . . . . . . . . . : Media disconnected
                                 Connection-specific DNS Suffix  . :

                              Wireless LAN adapter Wi-Fi:

                                 Connection-specific DNS Suffix  . : bmwbrill.cn
                                 Link-local IPv6 Address . . . . . : fe80::38a8:4a08:59d6:4707%8
                                 IPv4 Address. . . . . . . . . . . : 10.199.171.153
                                 Subnet Mask . . . . . . . . . . . : 255.255.255.0
                                 Default Gateway . . . . . . . . . : 10.199.171.1

                              Tunnel adapter isatap.bmwbrill.cn:

                                 Media State . . . . . . . . . . . : Media disconnected
                                 Connection-specific DNS Suffix  . : bmwbrill.cn

                               

                              Client:

                              Microsoft Windows [Version 10.0.14393]
                              (c) 2016 Microsoft Corporation. All rights reserved.

                              C:\Users\vm003052>ipconfig

                              Windows IP Configuration

                              Ethernet adapter Ethernet:

                                 Media State . . . . . . . . . . . : Media disconnected
                                 Connection-specific DNS Suffix  . : bmwbrill.cn

                              Wireless LAN adapter Local Area Connection* 2:

                                 Media State . . . . . . . . . . . : Media disconnected
                                 Connection-specific DNS Suffix  . :

                              Wireless LAN adapter Wi-Fi:

                                 Connection-specific DNS Suffix  . : bmwbrill.cn
                                 Link-local IPv6 Address . . . . . : fe80::38a8:4a08:59d6:4707%8
                                 IPv4 Address. . . . . . . . . . . : 10.199.171.153
                                 Subnet Mask . . . . . . . . . . . : 255.255.255.0
                                 Default Gateway . . . . . . . . . : 10.199.171.1

                              Tunnel adapter isatap.bmwbrill.cn:

                                 Media State . . . . . . . . . . . : Media disconnected
                                 Connection-specific DNS Suffix  . : bmwbrill.cn

                               

                              4.Invoke picture

                              • 12. Re: Admin portal Device status display Issue
                                sdh1984

                                The PIN code was display in HUB screen.  and it can be connect to Client.   Just I can't logon in the admin portal.

                                • 13. Re: Admin portal Device status display Issue
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hi sdh1984,
                                   

                                  Thank you for the information.

                                  I will update this thread once I have further information.

                                  Regards,
                                  Juan V.

                                  • 14. Re: Admin portal Device status display Issue
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hello sdh1984,

                                    Sorry for the delay.

                                    This problem could be happening because communication couldn't be established with the database.

                                    Best Regards,
                                    Juan V.
                                     

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