Hi, pha_dee, Thank you very much for joining the Intel® Rapid Storage Technology communities.
In regard to your inquiry, from our side we can confirm that the combination of hardware and software that you are using is not supported, according to our documents the RST version 184.108.40.2060 supports Windows® 10 but it does not support the chipset your computer has which is Intel® H57, you can verify the chipset model here, under the Video graphics tab
And on the link below you can see the Intel® chipsets supported by RST 220.127.116.110:
So, the best thing that we can recommend, will be to get in contact with a technician or with a PC repair store close to you in order to check if they can recover the data from the RAID 0, since there was a power failure we do not recommend to try to manipulate the hard drives any further.
Any further questions, please let me know.
Thanks for your quick answer,
Actually the RAID 0 attempt was done under Windows 7. I'm a bit surprised that this combination wouldn't be supported here since the Intel RST was pre-installed by default with the PC config and the Windows 7 OEM image.
Also per the HP link you shared it is indicated that : Integrated Intel H57 / *Integrated video is not available if a graphics card is installed.
I am not pretty sure of the meaning and how to interprete this but since i have a NVIDIA GeForce 405 graphic card, my understanding is that the intel chipset for the video card is not in use here.
Hi, pha_dee, You are welcome. That RST version was pre-installed using Windows® 7 OEM image because that version is fully compatible with Windows® 7, but it is not compatible with Windows® 10.
Also, you are correct, one thing is the chipset and a different thing is the graphics controller. The Intel chipset is not use for video, the graphics part is supported by the NVIDIA GeForce 405 graphic card, but the Intel® H57 chipset is the one that controls the SATA ports on your computer that are directly related to the RST application since the hard drives are connected to them, that is why the RST version that will be installed on this platform needs to be fully compatible with that chipset.
Any questions, please let me know.
Thanks for the explanation regarding the role of the chipset.
But i'm a bit confused about what is fully supported in Windows 7, do you mean the combination of RST + the INtel chipset + windows 7 ? If yes, could i have attempted something to fix my issue when the PC was,running Windows 7 ? I tried several things when running windows 7 in vain, then i upgraded to windows 10.
And what is meant by fully compatible ? The software seems as operational (exactly same displays, outputs, options) with Windows 10 like it was the case with windows 7.
Hi, pha_dee, You are welcome. Yes, that is correct, the combination of RST, chipset and Windows version needs to be fully compatible for the application to work properly. The RST might work on Windows® 10, but errors and inconsistencies are expected since it was not design to work on that environment.
For that same reason, based on the system that you are using, we recommend to use Windows® 7, and as an option you can try to get into disk management and give a format to the hard drive, because when a power failure happens the format of it might get corrupted, now this is just a suggestion, we cannot guarantee it will work for sure and that the data will be recovered, the option of getting in contact with a technician might be the next thing to do, please follow the instructions from where it says "Creating and formatting a new partition or volume":
NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
Any questions, please let me know.
Thanks for your answers, i guess i'll have to bring both hard disks to the technician then since the files that were initially on a single disk are now somehow at least partially splitted between the 2 hard disks.
Wee can close that conversation then..