7 Replies Latest reply on May 10, 2017 2:45 PM by Intel Corporation

    Memoria para board DH55HC

    vgamas

      Tengo una board DH55HC a la cual le coloco 12gb de RAM y funciona perfecto, al colocarle 16Gb no muestra ni siquiera la pantalla de inicio con el logo de intel, mucho menos puedo ingresar a la bios. Ya le actualice la bios pero el problema no se soluciona. Que debo hacer para poder instalarle los 16gb, los cuales segun las especificaciones si se le pueden instalar,  y que funcione bien el equipo?

        • 1. Re: Memoria para board DH55HC
          N.Scott.Pearson

          Please provide the full part number(s) for the DIMMs you are attempting to use.

          • 2. Re: Memoria para board DH55HC
            vgamas

            Le estoy colocando modulos kingston kvr1333d3n9/4g pero solo funciona con 3 modulos instalados, al colocarle el cuarto, la computadora enciende pero no inicia, ni siquiera para ingresar a la bios.

            • 3. Re: Memoria para board DH55HC
              N.Scott.Pearson

              I will go through the datasheet offline and see if I can see any compatibility issues. In the meantime,

               

              1. Please describe your system (provide full part numbers everywhere you can).
                1. What processor?
                2. What PCI/PCIe cards (video, etc.) do you have plugged in?
                3. What internal drives (HDD, SSD, SSHD, ODD, etc.) do you have connected?
                4. What external (eSATA-/USB-based) drives do you have connected?
                5. What peripherals (keyboard, mouse, etc.) do you have connected?
                6. What fan(s) do you have connected (and to which fan headers)?
                7. What power supply are you using (want to know overall and per-rail wattage)?
              2. Try testing using different combinations of 3 DIMMs (ABC, ABD, ACD, BCD) placed into different combinations of DIMM sockets (A0/A1/B0, A0/A1/B1, A0/B0/B1, A1/B0/B1).

              [Aside: If all combinations of DIMMs work in all combinations of DIMM sockets, then you will have eliminated bad DIMM and bad DIMM socket as possible culprits for the issue.]

               

              ...S

              • 4. Re: Memoria para board DH55HC
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Thank you very much to for the suggestions posted above.

                , Thank you very much for joining the Intel® Desktop Boards communities.

                Besides providing the information requested previously, what we are trying to do is to isolate if the problem is related to any of the memory sticks or to any of the memory slots on the board.
                Are you able to use any of the 4 memory sticks and they all work as long as it is 12GB, or there is one that does not work all the time?
                Same thing with the memory slots on the board, you can use any of them or there is one that it does not work every time?

                Just in case, on the link below you will find the system memory for the Intel® DH55HC board:
                http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005876.html

                Please let us know the results of trying the combinations above.

                Any further questions, please let me know.

                Regards,
                Alberto

                • 5. Re: Memoria para board DH55HC
                  vgamas

                  Muchas gracias por sus respuestas, pude probar las memorias en con otra board igual y me funcionaron correctamente, puedo asumir que el error es en el slot de memoria de la board.

                  • 6. Re: Memoria para board DH55HC
                    N.Scott.Pearson

                    Not necessarily. It is important to test the memory on the board that it is going to be used on. I recommend that you go through the process and test all DIMMs across all DIMM sockets.

                     

                    As well, please provide the other information that I requested.

                    ...S

                    • 7. Re: Memoria para board DH55HC
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Thank you very much to for the comments above.

                      , You are welcome. Thank you very much for sharing those results. Based on that, if you tested all the 4 memory sticks at the same time on the other board and it worked fine, showing 16GB of memory, then we can confirm that the memory sticks are working properly, and as you mentioned before, that would indicate that the problem may be related to the memory slots on the board.

                       

                      Remember that the board has 3 years of warranty with Intel from the date of purchase, so if you have the invoice and it shows it was purchased less than 3 years ago, then please get in contact with Intel directly to replace it:

                      Chat support; http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat, for phone support, depending on your location, you will see the contact information on the links below:

                      EMEA contact information: http://intel.ly/28QeAF3

                      APAC contact information: http://intel.ly/1ITfjUF

                      LAR contact information: http://intel.ly/29c0rW4

                      North America: Phone Number  1-916-377-7000, Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).

                       

                      Any questions, please let me know.

                       

                      Regards,

                      Alberto