4 Replies Latest reply on May 22, 2017 3:39 PM by Intel Corporation

    Intel HD 620 in Lenovo 910 4k


      Hello all.

      I have eight lenovo 910 laptops

      • Lenovo - Yoga 910 2-in-1 14" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB SSD

      each running windows 10 professional. All are configured the same. The graphics seems not to work properly, as when I run Intel HD Graphics Control Panel application, under General Settings->Select Display, Resolution, Refresh Rate are not populated with choices. On the ones that are functioning correctly, Select Display dropdown choice includes "Built-In Display," and allows me to select the screen resolution.


      If I change screen settings such as screen scaling on the malfunctioning ones manually, the scaling reverts to previous settings.


      i have worked with Lenovo Tech support and they can not figure out the problem. Any thoughts?