3 Replies Latest reply on May 8, 2017 3:50 PM by Intel Corporation

    Intel SSD Toolbox crashes at Installation

    PeterMay

      Hello.

       

      Recently I've performed a fresh install of Windows 7 Ultimate 64 Bit. After I installed all the drivers and all the windows updates, I tried to install Intel SSD Toolbox 3.4.3 and 3.4.1. Both have the same problem. The install program starts, I press next, I accept the terms and conditions but when the installation begins, the app crashes.

       

      On the screen, I get the "Please wait while the following setup applications are performed"

      Creating C:\Windows\...\Temp\...\vc_redistx86.exe

      Then there is no progress

      After 5 seconds, a message pops up quickly and then the pc restarts

      I managed to read it with a slow mo camera

      It says "The setup program failed to start one or more application processes

      Setup will exit (and then the restart)

       

      This never happened to me before. This is a fresh windows installation... Same happens with 3.4.1

      Please help

       

      SPECS:

      Windows 7 64 bit ultimate

      i7 2600k

      ASUS P8Z68 V-Pro

      ASUS Gtx 970

      Creative SoundBlaster Z

      Intel SSD 530

       

      All windows updates are installed and all the drivers too

        • 1. Re: Intel SSD Toolbox crashes at Installation
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello PeterMay,

          We understand the installation of Intel® Solid-State Drive Toolbox is not working and stops with an error. Since we have seen this behavior before, we would like you to try the following:

          -Uninstall Visual C++ Redistributable for Visual Studio 2015
          -We can see you have the latest updates for Windows*, in case you don't have the program above, you can try to download it from the Windows* update.
          -The file to be reinstalled is "vc_redist.x86.exe"

          Let us know if this worked.

          Regards,
          Nestor C

          • 2. Re: Intel SSD Toolbox crashes at Installation
            PeterMay

            It seems that this fixed the issue

             

            Uninstalled both Visual C++ Redistributable for Visual Studio 2015 x64 and x86

            Downloaded both

                 Visual C++ Redistributable for Visual Studio 2015 x64 and x84

                 Visual C++ Redistributable for Visual Studio 2015 x64 and x86 Update 3

            Restarted PC

            Installed Visual C++ Redistributable for Visual Studio 2015 x64 and x84

            Restarted PC

            Installed Visual C++ Redistributable for Visual Studio 2015 x64 and x84 Update 3

            Restarted PC

            Installed SSD Toolbox

             

            Thank you

             

             

             

            • 3. Re: Intel SSD Toolbox crashes at Installation
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello PeterMay,

              We are glad to hear the workaround fixed the problem and the Intel® Solid-State Drive Toolbox is now installed.

              Hope you have a great week.

              Regards,
              Nestor C