7 Replies Latest reply on Jun 19, 2017 11:15 AM by Intel Corporation

    Intel Unite guest acces issue

    Bart90

      Hello,

      I use a Intel Nuc NUC5i5MYHE in standalone mode, I have an issue with the protected guest acces part. The NUC and client pc’s are running Windows 10.

       

      The guest acces procedure works till this point, when the guests are connected to the adhoc ssid of the nuc and navigate to the client downloadpage, they download the “one time use” client and execute it. The software shows the Intel telemetry gathering message and when  they select “Yes” the telemetry gathering messagepage disappears and then nothing happens. The client should come up, then you would be able to type in the pin of the hub. 

       

      I tested It with 3 different guest pc’s but this happens to all of them, also the Intel Unite software has never been installed before on those pc’s. I have reinstalled the guest acces plugin and reinstalled the Intel Unite hub software, but this didnt resolve the problem.

       

      I do get the following error messages in the Windows event viewer the moment when the Intel telemetry gathering message disappears:

      -

      System

       

      -

      Provider

       

      [ Name]

      Application Error

       

      -

      EventID

      1000

       

      [ Qualifiers]

      0

       

      Level

      2

       

      Task

      100

       

      Keywords

      0x80000000000000

       

      -

      TimeCreated

       

      [ SystemTime]

      2017-05-07T12:46:49.687415000Z

       

      EventRecordID

      862

       

      Channel

      Application

       

      Computer

       

      Security

       

      -

      EventData

       

      Intel Unite.exe

       

      1. 3.0.43.48

       

      58375ee1

       

      1. KERNELBASE.dll

       

      1. 10.0.15063.0

       

      461a0ff5

       

      e0434352

       

      0000000000069e08

       

      15c4

       

      01d2c72ffd1128cf

       

      C:\Users\AppData\Local\Temp\IntelUniteGA\Intel Unite.exe

       

      C:\WINDOWS\System32\KERNELBASE.dll

       

      37e0eed7-658e-4d9e-b039-ed16d04ede9e

       

       

       

       

      -

      System

       

      -

      Provider

       

      [ Name]

      .NET Runtime

       

      -

      EventID

      1026

       

      [ Qualifiers]

      0

       

      Level

      2

       

      Task

      0

       

      Keywords

      0x80000000000000

       

      -

      TimeCreated

       

      [ SystemTime]

      2017-05-07T12:46:49.593708400Z

       

      EventRecordID

      861

       

      Channel

      Application

       

      Computer

      DESKTOP-HP9FG11

       

       

       

       

      The IntelUniteGA.exe does run when the guest pc's are disconnected from the adhoc ssid, but this will never work because they have to be connected to the hub's adhoc ssid to be able to present their screen. I hope someone has seen this issue and has a solution. Thank you.