This message was posted on behalf of Intel Corporation
Thank you for contacting the Intel community.
I’m sorry about the issue you have experienced with the Intel® Unite app and for the spent trying to make it work.
In this case, to ensure reliability, it is strongly recommended that the Hub uses a wired network connection. This will prevent wireless bandwidth saturation, especially in congested areas. I’m sure you already did but just to make sure you will need to allow the Intel Unite software to accept incoming connections. This may require you to add an exception to the firewall installed on the Hub. Please contact your firewall vendor for specific details on how to create application exceptions.
Hopefully, a new version will be released soon to have more stable connection when using wireless; right now we have the version 3.0 and 3.1 will come up soon.
Please let me know if you need anything else and I will be more than glad to help you.