10 Replies Latest reply on May 16, 2017 3:22 PM by Intel Corporation

    COM Surrogate error after Intel Unite Client installation

    dmaihoefer

      Dear Support Team,

       

      i have a Problem after the Intel Unite Client installation.

      With Intel Unte installed everytime i open the Windows Start menu i get a COM Surrogate error.

       

      After the uninstall of Intel Unite the error is gone.

       

      But i need to deploy the App to the Employee.

      Any ideas for me?

       

      The System is a Dell Precision 5510.

      Windows 10 1703

      On this System i can see the Options for a direct connection to my System.

       

      My Test System a Dell XPS 13 dont't show this Option.

      The XPS System has a Killer Wlan NIC.

      But it works without the Error. ;-)

       

      Thanks, Dirk

        • 1. Re: COM Surrogate error after Intel Unite installation
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello dmaihoefer,

          Thank you for contacting the Intel community.

          I’m sorry about this error you get when you have the Intel® Unite app installed.

          In this case, uninstall the Intel Unite Client from the machine completely, then access the Intel® unite hub on the machine you have installed and you will be able to find a link where you can download the latest Intel® Unite app, try reinstalling that one.

          Also make sure you have Windows® updated to the latest updates available and to update the BIOS on your system and all the drivers from your computer manufacturer website.

          There is some troubleshooting at the following link that you may want to try:
          http://windowsreport.com/com-surrogate-windows-10/
          NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.


          Please let me know how it goes.


          Best regards,


          Ivan.

          • 2. Re: COM Surrogate error after Intel Unite installation
            dmaihoefer

            Hello Ivan,

             

            after a long day of test, i can give you a quick Report.

             

            If i start the Edge Browser it comes to the same Error.

             

            I have done the test on more Notbooks.

            All Notebooks have the latest Bios and the latest manufacturer drivers are installed.

             

             

            Dell XPS 13 9360          No Error               Windows 10 Pro

            Dell XPS 15 9550          No Error               Windows 10 Pro

            Dell XPS 15 9560          No Error               Windows 10 Pro

            Dell Precision 5510       Error                     Windows 10 Enterprise

            Dell Precision 5510       Error                     Windows 10 Enterprise

            MS Surface 3 Pro          No Error               Windows 10 Pro

            Lenovo T430s                No Error               Windows 10 Pro

            Lenovo T450                 Error                     Windows 10 Enterprise                No Error after driver updates

            Lenovo T470s                No Error               Windows 10 Pro

            Lenovo L560                 Error                      Windows 10 Enterprise

             

            On this List i can see that all effected Systems are Enterprise Edition.

            Just a coincidence?

             

            With the Lenovo L560 System i can do test. I will be install a fresh Windows 10 Pro in the next days.

             

            The Unite App is downloaded via the Keyserver/downlad link.

            Intel Unite Client Version: 3.0.43.48

             

            My ideas: a driver problem or now, a problem with the Edition?

             

            I am alone with the Problem?

            • 3. Re: COM Surrogate error after Intel Unite Client installation
              dmaihoefer

              ERROR REPORTING:

              i can reproduce the Error on a Test System(Hyper-V VM).

               

              -Install Windows 10 with 1607 Enterprise Media de-de.

              -Update the System via Windows Update to Version 1703.

              -Install intel Unite via keyserver/download.

              -reboot

               

              -open Start Menu

              Error is popping up!

               

              --------------------------------

               

              Second VM on the same Hyper-V Server:

               

              -Install Windows 10 with 1607 Pro Media de-de.

              -Update the System via Windows Update to Version 1703.

              -Install intel Unite via keyserver/download.

              -reboot

               

              -open Start Menu

              No Error

               

              ------------------------------

               

              Can a Intel Developer take a Look on this Problem?

              We have no other Problem with the Windows 10 Enterprise Notebooks.

               

              Best regards,

               

              Dirk

              • 4. Re: COM Surrogate error after Intel Unite installation
                dmaihoefer

                The Test with a Windows 10 Enterprise 1703 install Medium shows a bigger Problem.

                After the Intel Unite installation the System is not booting up.

                The automatic reboot starts into the Windows Repair Modus. :-(

                 

                I repeat the Test 2 times. I can't belive it. ;-)

                 

                The Test was made with a Windows 10 64Bit Enterprise ISO Image from the Microsoft Partner Portal.

                Can anybody confirm my Tests?

                 

                Thanks, Dirk

                • 5. Re: COM Surrogate error after Intel Unite Client installation
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello dmaihoefer,
                   
                   
                  Please allow me to further investigate on this issue and once I get an answer I will post it here.
                   
                   
                  Best regards,
                   
                   
                  Ivan.
                   

                  • 6. Re: COM Surrogate error after Intel Unite installation
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello dmaihoefer,

                     

                    There is a new version available that you can try, you can download it here:

                     

                    https://downloadcenter.intel.com/download/25280/Intel-Unite-app

                     

                     

                    Please let me know how it goes with this version.

                     

                    Best regards,

                     

                    Ivan.

                    1 of 1 people found this helpful
                    • 7. Re: COM Surrogate error after Intel Unite installation
                      dmaihoefer

                      Hello Ivan,

                       

                      the first tests with the new Version looks good.

                      The updated Notebooks works fine.

                      At the Weekend i test the Client with a new installed Windows (1703).

                       

                       

                      Thanks  for the quick Solution.

                       

                      Regards,

                       

                      Dirk

                      • 8. Re: COM Surrogate error after Intel Unite installation
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        I’m glad that the new version has worked fine for you and thank you for taking your time to let us know.

                        I hope you can have a better experience from now on.


                        Best wishes,


                        Ivan U.

                        • 9. Re: COM Surrogate error after Intel Unite installation
                          dmaihoefer

                          My last test with the Windows 10 Enterprise 1703 installation Media works perfekt, too.

                           

                          Thanks for your quick Support.

                           

                          Best regards,

                           

                          Dirk

                          • 10. Re: COM Surrogate error after Intel Unite installation
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            That’s great news and thank you for taking your valuable time to share with us your findings.
                             
                             
                            Best regards,
                             
                             
                            Ivan U.