Sure, I can help and ir order to do so I would like to verify some information in regard to your system, so please provide the following reports;
- Intel® Processor Diagnostic Tool Download Intel® Processor Diagnostic Tool
- Intel® System Support Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
In the meantime, please try the following suggestions;
- Try unplugging the graphics card, and check the results without it.
- Test one RAM stick at a time.
To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.
Thanks for taking the time to respond! I've attached text files with the results to both of those tests.
As far as the RAM, I have tested the system on one stick and have been able to rule out the RAM as the source of the problem with some confidence.
I will look into testing the system without the GPU.
Please provide any and all insight you can into the CPU test results. Through all my diagnostics testing, I have some degree of certainty the issue lies in the CPU. Thanks!
Rossome9, thank you for the reports.
Your Intel® Processor Diagnostic report came just fine, based on the results the unit is completely fine. Regarding your Intel® System Support report, I noticed that a couple of drivers are not up to date, so let's try to update these to make sure that this is not driver related.
- BIOS version 3401.
These can be found here; Z170-A | Motherboards | ASUS Global, just filter by your operating system.
One more thing, once you update the BIOS make sure to set the default settings.
Please let me know how it goes with the installation and the test mentioned above.
I updated the motherboard software that you mentioned and I will monitor the computer over the next couple days and let you know. Thanks for your time and help with this!
I my computer froze today, with the typical symptoms. This is after I updated that motherboard software you suggested. Would you have any other suggestions?
Thank you for following my suggestion.
I would like to know if there is a chance to take your motherboard to a computer shop and swap parts; specially RAM, motherboard and processor. This to rule out a possible conflict with these components.
I am assuming you built this machine yourself? Since it doesn't appear to be overheating and you have addressed the normal causes of these freezes I will suggest something else that hasn't been covered.
Have you removed the CPU from the socket and inspected both for bent pins? I have seen this cause issues like you are referring to in the past so if you do not have the option to switch out stuff on the fly you could just pop out the cpu and give that a glance.
It might not be the issue, but it will let us rule that out as well.
That's not really feasible for me right now - I have RMA'd the RAM from Corsair and am running a replacement set of that. I could RMA the CPU and motherboard, but that would probably the most direct way for me to try new parts.
Thanks for the reply! Yes, I did build it myself. The PC has always had very good airflow and temps have always been very reasonable - I agree that it doesn't seem to be overheating.
It sounds like this is getting narrowed down to either the CPU or mobo, so I'll be removing those components from the case soon. When that happens, I'll definitely take a look at the pins in the socket. Thanks for your help.
Thanks, Amy. I've opened a warranty request for an RMA on the Support end. Please let me know if there's anything else I should do. Either way, thanks very much for your assistance.