2 Replies Latest reply on May 4, 2017 2:44 AM by andakkino

    F200 Hands 3D viewer  sample crashes when starting

    andakkino

      Goodmorning,

      I downloaded the SDK Hand Tracking module of the SDK.

      When I have the camera connected (F200) and I try to open one of the F200 samples, the application crashes.

      -the camera LED turn on

      -the windows is created, in the bottom right corner appear the image sampeld by the camera.

      Then, after 0.5-1 seconds, the application crashes.

       

      Windows give me the possibility to click on a "Debug" button, if I do so, It open Visual studio.

      the calling stack is:

       

      asd.jpg

       

      I have windows 10 installed 64 bit;

      I have a Intel64 Family 6 Model 58 Stepping 9 GeniuineIntel 3500 Mhz.

       

      What Can I do? Any suggestion?

        • 1. Re: F200 Hands 3D viewer  sample crashes when starting
          MartyG

          I have never heard of a CPU being described in terms of family model and stepping numbers.  However, using this information, it seems that your processor is an Intel Core  i7-3770K.  This would make it a 3rd generation "Ivy Bridge" architecture processor.  The minimum specification for an F200 camera is a 4th generation "Haswell" architecture processor.  If you use the camera with a processor generation earlier than 4th, you may be able to access basic RGB video (e.g webcam) and raw camera data functions, but not more advanced functions such as hand tracking.

          • 2. Re: F200 Hands 3D viewer  sample crashes when starting
            andakkino

            Yes, sorry for that cpu description, was the result from the "systeminfo" command on the prompt.

            Yes it is an i7-3770K CPU.

             

            thanks for the help