8 Replies Latest reply on May 29, 2017 12:19 PM by Intel Corporation

    Rolling out Enterprise clients (and hubs) without DNS SRV record

    etb

      We have a distributed IT infrastructure. We are a departmental IT group looking at using Intel Unite in our meeting rooms. We do not want to claim the DNS SRV record for the entire organization but we do need to run the enterprise version of the software.

       

      For Mac clients, we can have the users enter the server setting.

       

      For the Windows client, we need to modify the ServerConfig.xml file (post-installation). That's a pain. We are looking at modifying the installation package source(s) on the server (i.e. repackage to include the modified ServerConfig.xml file). That too is a pain.

       

      Am I missing something? Is there an easier way to do this?

        • 1. Re: Rolling out Enterprise clients (and hubs) without DNS SRV record
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi etb,

          Thank you for bringing this to my attention, I will take a look at this request in regard to the ServerConfig.xml file modification.

          I have forwarded this information to the appropriate team. I will update this thread as soon as I get news about this matter.

          Allan.

          • 2. Re: Rolling out Enterprise clients (and hubs) without DNS SRV record
            rheiniluoma

            I was going the other way... I'd truly like to use the DNS srv record, but it does not seem to be picking up in my Windows/AD environment.

             

            I've updated hub, server and client to 3.1 latest release, but even though the client is on the same subnet, it's not picking up the unite server.

            • 3. Re: Rolling out Enterprise clients (and hubs) without DNS SRV record
              etb

              rheiniluoma

              After canvassing other IT admins and central IT to determine if it was okay for us to 'claim' the uniteservice SRV record, the SRV record was added pointing to our Unite Enterprise server and everything works now (for us). If you cannot make the following query work, then something is wrong with the DNS record:

               

              nslookup

              > set q=srv

              > _uniteservice._tcp

               

              It took a couple of iterations with our DNS admins but once we could get this to resolve on the local workstations (Windows and Mac), the client worked fine. 

              • 4. Re: Rolling out Enterprise clients (and hubs) without DNS SRV record
                rheiniluoma

                Names changed to protect the innocent:

                 

                C:\>nslookup

                Default Server:  mydns.mydomain.com

                Address:  dns.ip.address

                 

                 

                > set q=srv

                > _uniteservice._tcp

                Server:  mydns.mydomain.com

                Address:  dns.ip.address

                 

                 

                _uniteservice._tcp.mydomain.com      SRV service location:

                          priority       = 0

                          weight         = 100

                          port           = 443

                          svr hostname   = uniteserver.mydomain.com

                uniteserver.mydomain.com     internet address = unite.ip

                >

                U:\>ping uniteserver.mydomain.com

                 

                 

                Pinging uniteserver.mydomain.com [unite.ip] with 32 bytes of data:

                Reply from unite.ip: bytes=32 time<1ms TTL=128

                Reply from unite.ip: bytes=32 time<1ms TTL=128

                Reply from unite.ip: bytes=32 time<1ms TTL=128

                Reply from unite.ip: bytes=32 time<1ms TTL=128

                 

                 

                 

                When I have the ServerConfig.xml in its default state, of no defined server hosts, I get the Intel Unite app is having trouble contacting your server.

                 

                But as soon as I put in

                <ServerHost>https://uniteserver.mydomain.com/Unite/CCService.asmx</ServerHost>

                 

                It connects immediately.

                • 5. Re: Rolling out Enterprise clients (and hubs) without DNS SRV record
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello etb,

                  Thank you for your patience. I have received this information from the engineering department.

                  In order to have connection from the hub and clients, you should manually enter the address of the server.
                  This could make your installation a little harder as this will be required for every single machine, you can assign the server address at the installers.

                  Hope this helps.

                  Allan J.

                  • 6. Re: Rolling out Enterprise clients (and hubs) without DNS SRV record
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello etb,

                    After reviewing this case, I am wondering if you still need assistance with Intel® Unite.

                    Thank you for your time.

                    Allan J.

                    • 7. Re: Rolling out Enterprise clients (and hubs) without DNS SRV record
                      etb

                      Hi Allan

                      I was able to "secure the rights" for the use of the DNS SRV records for our entire domain so I'm okay.

                       

                      However, I would suggest that Intel update the Windows client software to make it possible to override the DNS search (without editing the XML file on each client). This is currently available on the Mac client software. Without this and then DNS SRV record, the one-time run download does not work (it spins, looking for the DNS record and then fails. Attendees can download the "regular" package but telling them to download the software and then crack open a text editor and edit the ServerConfig.xml file doesn't really help us in our goal of getting meetings and content sharing up and running quickly. Alternatively, for the one-off download, having the ability to slipstream an updated ServerConfig.xml into the download package (without having to re-sign/certify the existing download package) would help.

                       

                      So, while things are up and running for me, had I not been able to secure the DNS SRV record for our domain from Central IT, I would have been moving towards another content sharing solution (not Intel Unite). Hence my suggestion to make it a configurable option on the client side.

                      • 8. Re: Rolling out Enterprise clients (and hubs) without DNS SRV record
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello etb,

                        I appreciate your valuable comment in regard to the Intel® Unite software. We always strive to exceed our customers’ expectations and meet their requirements.
                        Thank you for taking the time and share your comment.

                        Allan J.