1 2 Previous Next 21 Replies Latest reply on Jun 20, 2017 12:37 PM by Intel Corporation

    PB driver HD graphics with lid closed

    seb91

      Hello,

       

      With the latest drivers Intel HD graphics, i have a black screen (with the laptop lid is closed) when i'm connect with Dameware Mini Remote Control .

      The laptop is plugged in (not in battery).

      Is there a setting to disable so that there is no black screen when the laptop lid is closed ?

       

       

      Thanks.

        • 1. Re: PB driver HD graphics with lid closed
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello seb91,

           

          I would like to gather more information regarding your system configuration, this will help get a better look a this situation. Please respond to the following;

           

          Regards,

          Amy.

          • 2. Re: PB driver HD graphics with lid closed
            seb91

            Hello,

             

            If i force to remplace The "Intel HD graphics 520" by "Microsoft basic video card", i can connect with Dameware Mini Remote Control (with the laptop lid is closed).

             

            Intel SSU report :

            Thanks

             

            # SSU Scan Information
            Scan Info:
            Version:"2.5.0.8"
            Date:"05/03/2017"
            Time:"00:00:35.1444996"

            # Scanned Hardware
            Computer:
                      BaseBoard Manufacturer:"Dell Inc."
                      BIOS Mode:"UEFI"
                      BIOS Version/Date:"Dell Inc. 1.12.6 , 07/02/2017 12:00"
                      CD or DVD:"Not Available"
                      Embedded Controller Version:"255.255"
                      Platform Role:"Mobile"
                      Processor:"Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz , GenuineIntel"
                      Secure Boot State:"On"
                      SMBIOS Version:"3.0"
                      Sound Card:"Realtek Audio"
                      Sound Card:"Son Intel(R) pour écrans"
                      System Manufacturer:"Dell Inc."
                      System Model:"Latitude E5470"
                      System SKU:"06DE"
                      System Type:"x64-based PC"
                      - "Display"
                           Intel ® Graphics Driver Version:"21.20.16.4627"
                           - "@oem6.inf,%dwmirrordrv% 64-bit;DameWare Development Mirror Driver 64-bit"
                                Adapter Compatibility:"@oem6.inf,%dameware% 64;DameWare Development 64"
                                Adapter DAC Type:"Not Available"
                                Adapter RAM:"Not Available"
                                Availability:"Running or Full Power"
                                Bits Per Pixel:"32"
                                Caption:"@oem6.inf,%dwmirrordrv% 64-bit;DameWare Development Mirror Driver 64-bit"
                                CoInstallers:"oem6.inf,DwMirror,Not Available,Not Available"
                                Color Table Entries:"4294967296"
                                Dedicated Video Memory:"Not Available"
                                Driver:"DamewareMini.sys"
                                Driver Date:"03/14/2008 01:00"
                                Driver Path:"C:\WINDOWS\system32\DRIVERS\DamewareMini.sys"
                                Driver Provider:"DameWare Development"
                                Driver Version:"1.1.0.0"
                                INF:"oem6.inf"
                                INF Section:"DwMirror"
                                Install Date:"Not Available"
                                Installed Drivers:"Not Available"
                                Last Error Code:"Not Available"
                                Last Error Code Description:"Not Available"
                                Last Reset:"Not Available"
                                Location:"Not Available"
                                Manufacturer:"@oem6.inf,%dameware% 64;DameWare Development 64"
                                Microsoft DirectX* Version:"DirectX 12"
                                Monochrome:"No"
                                Number of Colors:"4294967296"
                                Number of Video Pages:"Not Available"
                                PNP Device ID:"ROOT\DISPLAY\0000"
                                Power Management Capabilities:"Not Available"
                                Power Management Supported:"Not Available"
                                Refresh Rate - Current:"59 Hz"
                                Refresh Rate - Maximum:"59 Hz"
                                Refresh Rate - Minimum:"48 Hz"
                                Resolution:"1920 X 1080"
                                Scan Mode:"Noninterlaced"
                                Service Name:"DwMirror"
                                Status:"Degraded"
                                Video Architecture:"VGA"
                                Video Memory:"Unknown"
                                Video Processor:"Not Available"
                           - "Intel(R) HD Graphics 520"
                                Adapter Compatibility:"Intel Corporation"
                                Adapter DAC Type:"Internal"
                                Adapter RAM:"1,00 GB"
                                Availability:"Running or Full Power"
                                Bits Per Pixel:"32"
                                - "Caption":"Intel(R) HD Graphics 520"
                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520"
                                CoInstallers:"oem4.inf,iSKLD_w10_DS,Internal,Intel(R) HD Graphics Family"
                                Color Table Entries:"4294967296"
                                Dedicated Video Memory:"Not Available"
                                Driver:"igdkmd64.sys"
                                Driver Date:"03/09/2017 01:00"
                                Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\igdlh64.inf_amd64_4ac0038ddc82c1c6\igdkmd64.sys"
                                Driver Provider:"Intel Corporation"
                                Driver Version:"21.20.16.4627"
                                INF:"oem4.inf"
                                INF Section:"iSKLD_w10_DS"
                                Install Date:"Not Available"
                                Installed Drivers:"igdumdim64,igd10iumd64.dll,igd10iumd64.dll,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"
                                Last Error Code:"Not Available"
                                Last Error Code Description:"Not Available"
                                Last Reset:"Not Available"
                                Location:"PCI bus 0, device 2, function 0"
                                Manufacturer:"Intel Corporation"
                                Microsoft DirectX* Version:"DirectX 12"
                                Monochrome:"No"
                                Number of Colors:"4294967296"
                                Number of Video Pages:"Not Available"
                                PNP Device ID:"PCI\VEN_8086&DEV_1916&SUBSYS_06DE1028&REV_07\3&11583659&1&10"
                                Power Management Capabilities:"Not Available"
                                Power Management Supported:"Not Available"
                                Refresh Rate - Current:"59 Hz"
                                Refresh Rate - Maximum:"59 Hz"
                                Refresh Rate - Minimum:"48 Hz"
                                Resolution:"1920 X 1080"
                                Scan Mode:"Noninterlaced"
                                Service Name:"igfx"
                                Status:"OK"
                                Video Architecture:"VGA"
                                Video Memory:"Unknown"
                                Video Processor:"Intel(R) HD Graphics Family"
                      - "Memory"
                           Physical Memory (Available):"5,82 GB"
                           Physical Memory (Installed):"8 GB"
                           Physical Memory (Total):"7,89 GB"
                           - "BANK 0"
                                Capacity:"8 GB"
                                Channel:"DIMM A"
                                Configured Clock Speed:"2133 MHz"
                                Configured Voltage:"1200 millivolts"
                                Data Width:"64 bits"
                                Form Factor:"SODIMM"
                                Interleave Position:"Noninterleaved"
                                Manufacturer:"SK Hynix"
                                Maximum Voltage:"Not Available"
                                Memory Type:"Unknown"
                                Minimum Voltage:"Not Available"
                                Part Number:"HMA81GS6AFR8N-UH"
                                Serial Number:"12161215"
                                Status:"Not Available"
                                Type:"Synchronous"
                      - "Motherboard"
                           Availability:"Running or Full Power"
                           BIOS:"1.12.6, DELL   - 1072009"
                           Caption:"Carte-mère"
                           - "Chipset":"Intel(R) 100 Series"
                                Link:"http://www.intel.com/content/www/us/en/search.html?keyword=100+Series"
                           Date:"02/07/2017 01:00"
                           Install Date:"Not Available"
                           Last Error Code:"Not Available"
                           Last Error Code Description:"Not Available"
                           Manufacturer:"Dell Inc."
                           Model:"Not Available"
                           Part Number:"Not Available"
                           PNP Device ID:"Not Available"
                           Power Management Capabilities:"Not Available"
                           Power Management Supported:"Not Available"
                           Product:"0VHKV0"
                           Serial Number:"/9P1D1G2/CN129637440260/"
                           Status:"OK"
                           Version:"A00"
                      - "Networking"
                           Intel ® Network Connections Install Options:"ANS,DMIX"
                           Intel ® Network Connections Version:"20.3.300.1"
                           Intel ® PROSet/Wireless Software Version:"19.2.0.0"
                           - "Bluetooth Device (Personal Area Network)"
                                Availability:"Running or Full Power"
                                Caption:"Bluetooth Device (Personal Area Network)"
                                CoInstallers:"Not Available"
                                Default IP Gateway:"Not Available"
                                DHCP Enabled:"Yes"
                                DHCP Lease Expires:"Not Available"
                                DHCP Lease Obtained:"Not Available"
                                DHCP Server:"Not Available"
                                Driver:"bthpan.sys"
                                Driver Date:"06/21/2006 12:00"
                                Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"
                                Driver Provider:"Microsoft"
                                Driver Version:"10.0.15063.0"
                                Index:"0005"
                                INF:"bthpan.inf"
                                INF Section:"BthPan.Install"
                                Install Date:"Not Available"
                                Installed:"Yes"
                                IP Address:"Not Available"
                                IP Subnet:"Not Available"
                                Last Error Code:"Not Available"
                                Last Error Code Description:"Not Available"
                                Last Reset:"05/03/2017 06:30"
                                Location:"Not Available"
                                MAC Address:"28:16:AD:76:D2:8D"
                                Manufacturer:"Microsoft"
                                Media Type:
                                Net Connection ID:"Connexion réseau Bluetooth"
                                NetCfgInstanceId:"{7DFFCB0E-F10E-4145-BB4A-73BC3F17C1B7}"
                                Number of VLANs:"0"
                                PNP Device ID:"BTH\MS_BTHPAN\6&F401E62&0&2"
                                Port:"Not Available"
                                Power Management (Low Power):"Not Available"
                                Power Management (Wake On LAN):"Not Available"
                                Power Management (Wake on Magic Packet):"Not Available"
                                Power Management Capabilities:"Not Available"
                                Power Management Supported:"No"
                                Product Type:"Bluetooth Device (Personal Area Network)"
                                Service Name:"BthPan"
                                Status:"Enabled"
                                Team Name:"Not in a team"
                                Temperature:
                                Type:"Ethernet 802.3"
                                - "Service Bindings"
                                     Client pour les réseaux Microsoft:
                                     Partage de fichiers et imprimantes Réseaux Microsoft:
                                     Pilote de protocole LLDP Microsoft:
                                     Pilote E/S de mappage de découverte de topologie de la couche de liaison:
                                     Protocole Internet version 4 (TCP/IPv4):
                                     Protocole Internet version 6 (TCP/IPv6):
                                     Répondeur de découverte de la topologie de la couche de liaison:
                           - "Intel(R) Dual Band Wireless-AC 8260"
                                Availability:"Running or Full Power"
                                - "Caption":"Intel(R) Dual Band Wireless-AC 8260"
                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+8260"
                                CoInstallers:"Netwuw04.dll,ClassCoInstallerEntryPointWU"
                                Default IP Gateway:"Not Available"
                                DHCP Enabled:"Yes"
                                DHCP Lease Expires:"Not Available"
                                DHCP Lease Obtained:"Not Available"
                                DHCP Server:"Not Available"
                                Driver:"Netwtw04.sys"
                                Driver Date:"01/15/2017 12:00"
                                Driver Path:"C:\WINDOWS\system32\DRIVERS\Netwtw04.sys"
                                Driver Provider:"Intel"
                                Driver Version:"19.40.0.3"
                                ETrackID:"Not Available"
                                Index:"0002"
                                INF:"oem50.inf"
                                INF Section:"Install_MPCIEX_DELLM2AENBT_8260_AC_2x2_HMC_WINT_64_AC"
                                Install Date:"Not Available"
                                Installed:"Yes"
                                IP Address:"Not Available"
                                IP Subnet:"Not Available"
                                Last Error Code:"Not Available"
                                Last Error Code Description:"Not Available"
                                Last Reset:"05/03/2017 06:30"
                                Location:"PCI bus 1, device 0, function 0"
                                MAC Address:"28:16:AD:76:D2:89"
                                Manufacturer:"Intel Corporation"
                                Media Type:
                                Net Connection ID:"Wi-Fi"
                                NetCfgInstanceId:"{2F1B7273-E45D-46D8-8B6C-0EE4462DCA90}"
                                Number of VLANs:"0"
                                NVM Version:"Not Available"
                                Part Number:"Not Available"
                                PNP Device ID:"PCI\VEN_8086&DEV_24F3&SUBSYS_00508086&REV_3A\2816ADFFFF76D28900"
                                Port:"Not Available"
                                Power Management (Low Power):"Active: Yes, Enable: Yes"
                                Power Management (Wake On LAN):"Active: Yes, Enable: No"
                                Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
                                Power Management Capabilities:"Not Available"
                                Power Management Supported:"No"
                                Product Type:"Intel(R) Dual Band Wireless-AC 8260"
                                Service Name:"Netwtw04"
                                Status:"Enabled"
                                Team Name:"Not in a team"
                                Temperature:
                                Type:"Ethernet 802.3"
                                - "Service Bindings"
                                     Client pour les réseaux Microsoft:
                                     Partage de fichiers et imprimantes Réseaux Microsoft:
                                     Pilote de protocole LLDP Microsoft:
                                     Pilote E/S de mappage de découverte de topologie de la couche de liaison:
                                     Planificateur de paquets QoS:
                                     Protocole Internet version 4 (TCP/IPv4):
                                     Protocole Internet version 6 (TCP/IPv6):
                                     Répondeur de découverte de la topologie de la couche de liaison:
                                - "Settings"
                                     *DeviceSleepOnDisconnect:Veille à la déconnexion WoWLAN:"Désactivé(e) (0)"
                                     *PacketCoalescing:Fusion des paquets:"Activé(e) (1)"
                                     *PMARPOffload:Délestage ARP pour WoWLAN:"Activé(e) (1)"
                                     *PMNSOffload:Délestage NS pour WoWLAN:"Activé(e) (1)"
                                     *PMWiFiRekeyOffload:Régénération des clés GTK pour WoWLAN:"Activé(e) (1)"
                                     *WakeOnMagicPacket:Wake on Magic Packet:"Activé(e) (1)"
                                     *WakeOnPattern:Correspondance au modèle WOL:"Activé(e) (1)"
                                     ChannelWidth24:Largeur de canal 802.11n - 2,4 GHz:"Auto (1)"
                                     ChannelWidth52:Largeur de canal 802.11n - 5,2 GHz:"Auto (1)"
                                     CtsToItself:Protection en mode mixte:"RTS/CTS activée (0)"
                                     FatChannelIntolerant:Incompatible avec canaux de 40 MHz:"Désactivé(e) (0)"
                                     IbssTxPower:Puissance de transmission:"5. Max. (100)"
                                     IEEE11nMode:Mode HT:"Mode VHT (2)"
                                     MIMOPowerSaveMode:MIMO – Mode économie d'énergie:"SMPS auto (0)"
                                     RoamAggressiveness:Agressivité de l’itinérance:"3. Moyenne (2)"
                                     RoamingPreferredBandType:Bande privilégiée:"1. Aucune préférence (0)"
                                     ThroughputBoosterEnabled:Multiplicateur de débit:"Désactivé(e) (0)"
                                     uAPSDSupport:Assistance U-APSD:"Désactivé(e) (0)"
                                     WirelessMode:Mode Sans fil:"6. 802.11a/b/g (34)"
                           - "Intel(R) Ethernet Connection I219-LM"
                                Availability:"Running or Full Power"
                                - "Caption":"Intel(R) Ethernet Connection I219-LM"
                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+I219+LM"
                                CoInstallers:"NicCo4.dll,NicCoInstallerEntry"
                                Default IP Gateway:"192.168.1.254"
                                DHCP Enabled:"Yes"
                                DHCP Lease Expires:"05/11/2017 06:30"
                                DHCP Lease Obtained:"05/03/2017 06:30"
                                DHCP Server:"192.168.1.43"
                                Driver:"e1d65x64.sys"
                                Driver Date:"05/10/2015 12:00"
                                Driver Path:"C:\WINDOWS\system32\DRIVERS\e1d65x64.sys"
                                Driver Provider:"Intel"
                                Driver Version:"12.13.17.7"
                                ETrackID:"0x00000000"
                                Index:"0001"
                                INF:"oem15.inf"
                                INF Section:"E156F.10.0.1"
                                Install Date:"Not Available"
                                Installed:"Yes"
                                IP Address:"192.168.1.146;fe80::45ed:9d9f:ceb6:20d3"
                                IP Subnet:"255.255.255.0;64"
                                Last Error Code:"Not Available"
                                Last Error Code Description:"Not Available"
                                Last Reset:"05/03/2017 06:30"
                                Location:"PCI bus 0, device 31, function 6"
                                MAC Address:"D4:81:D7:9F:07:61"
                                Manufacturer:"Intel"
                                Media Type:"Not Available"
                                Net Connection ID:"Ethernet"
                                NetCfgInstanceId:"{98A48875-0B23-4BC2-A850-3B1D5981C020}"
                                Number of VLANs:"0"
                                NVM Version:"0x00000000"
                                Part Number:"FFFFFF-0FF"
                                PNP Device ID:"PCI\VEN_8086&DEV_156F&SUBSYS_06DE1028&REV_21\3&11583659&1&FE"
                                Port:"Not Available"
                                Power Management (Low Power):"Active: Yes, Enable: Yes"
                                Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
                                Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
                                Power Management Capabilities:"Not Available"
                                Power Management Supported:"No"
                                Product Type:"Intel(R) Ethernet Connection I219-LM"
                                Service Name:"e1dexpress"
                                Status:"Link Up"
                                Team Name:"Not in a team"
                                Temperature:"Not Available"
                                Type:"Ethernet 802.3"
                                - "Service Bindings"
                                     Client pour les réseaux Microsoft:
                                     Partage de fichiers et imprimantes Réseaux Microsoft:
                                     Pilote de protocole LLDP Microsoft:
                                     Pilote E/S de mappage de découverte de topologie de la couche de liaison:
                                     Planificateur de paquets QoS:
                                     Protocole Internet version 4 (TCP/IPv4):
                                     Protocole Internet version 6 (TCP/IPv6):
                                     Répondeur de découverte de la topologie de la couche de liaison:
                                - "Settings"
                                     *FlowControl:Contrôle de flux:"Rx et Tx activées (3)"
                                     *JumboPacket:Paquet étendu:"Désactivé(e) (1514)"
                                     *PMARPOffload:Délestage ARP protocole:"Activé(e) (1)"
                                     *PMNSOffload:Délestage NS protocole:"Activé(e) (1)"
                                     *PriorityVLANTag:Priorité des paquets et VLAN:"Priorité des paquets et VLAN activés (3)"
                                     *SpeedDuplex:Vitesse et duplex:"Négociation automatique (0)"
                                     *WakeOnMagicPacket:Wake on Magic Packet:"Désactivé(e) (0)"
                                     *WakeOnPattern:Wake on Pattern Match:"Activé(e) (1)"
                                     AutoPowerSaveModeEnabled:Vitesse de liaison pour économiser la batterie:"Désactivé(e) (0)"
                                     ConnectionName:ConnectionName:"Ethernet (Ethernet)"
                                     EEELinkAdvertisement:Ethernet économe en énergie:"Activé(e) (1)"
                                     LinkNegotiationProcess:Mode de compatibilité du commutateur existant:"Désactivé(e) (1)"
                                     SipsEnabled:Intel System Idle Power Saver:"Désactivé(e) (0)"
                      - "Operating System"
                           .Net Framework Version:"2.0,3.0,3.5,4.0,4.7"
                           Boot Device:"\Device\HarddiskVolume1"
                           Internet Browser:"Internet Explorer,11.0"
                           Locale:"France"
                           OS Manufacturer:"Microsoft Corporation"
                           OS Name:"Microsoft Windows 10 Professionnel"
                           Other OS Description:"Not Available"
                           Page File:"C:\pagefile.sys"
                           Page File Space:"1,25 GB"
                           Physical Memory (Available):"5,82 GB"
                           Physical Memory (Installed):"8 GB"
                           Physical Memory (Total):"7,89 GB"
                           System Directory:"C:\WINDOWS\system32"
                           Version:"10.0.15063 Build 15063"
                           Virtual Memory (Available):"6,99 GB"
                           Virtual Memory (Total):"9,14 GB"
                           Windows Directory:"C:\WINDOWS"
                           - "Installed Updates"
                                KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB4015583:"Security Update [4/18/2017]"
                                KB4018483:"Security Update [4/18/2017]"
                      - "Processor"
                           - "Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz"
                                Architecture:"x64"
                                ATPO:"Not Available"
                                Availability:"Running or Full Power"
                                Caption:"Intel64 Family 6 Model 78 Stepping 3"
                                - "Chipset Name":"Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz"
                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+6300U+CPU+"
                                CPU Speed:"2,4 GHz"
                                Current Voltage:"8. volts"
                                Driver:"Not Available"
                                Driver Date:"04/21/2009 12:00"
                                Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
                                Driver Provider:"Microsoft"
                                Driver Version:"10.0.15063.0"
                                Ext. Family:"Not Available"
                                Family:"Not Available"
                                FPO:"Not Available"
                                INF:"cpu.inf"
                                INF Section:"IntelPPM_Inst.NT"
                                Install Date:"Not Available"
                                Last Error Code:"Not Available"
                                Level 1 Cache:"2 x 64 KB"
                                Level 2 Cache:"2 x 512 KB"
                                Level 3 Cache:"3 MB"
                                Load:"2%"
                                Manufacturer:"GenuineIntel"
                                Model:"78"
                                Name:"Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz"
                                Number of Cores:"2"
                                Number of Cores Enabled:"2"
                                Number of Logical Processors:"4"
                                Part Number:"To Be Filled By O.E.M."
                                Power Management Capabilities:"Not Available"
                                Power Management Supported:"No"
                                Processor ID:"BFEBFBFF000406E3"
                                Revision:"19971"
                                Serial Number:"To Be Filled By O.E.M."
                                Service Name:"intelppm"
                                Status:"OK"
                                Stepping:"3"
                                Version:"Not Available"
                      - "Storage"
                           - "TOSHIBA THNSNK128GVN8 M.2 2280 128GB"
                                Capablities:"Random Access, Supports Writing, SMART Notification"
                                Caption:"TOSHIBA THNSNK128GVN8 M.2 2280 128GB"
                                Cylinder - Total:"15566"
                                Description:"Lecteur de disque"
                                Driver:"Not Available"
                                Driver Date:"06/21/2006 12:00"
                                Driver Version:"10.0.15063.0"
                                Error Code:"Device is working properly"
                                Firmware Revision:"K8DC4101"
                                Heads - Total:"255"
                                Index:"0"
                                INF:"disk.inf"
                                Install Date:"Not Available"
                                Interface Type:"SCSI"
                                Manufacturer:"(Lecteurs de disque standard)"
                                Model:"TOSHIBA THNSNK128GVN8 M.2 2280 128GB"
                                Name:"\\.\PHYSICALDRIVE0"
                                Partitions:"4"
                                Physical Sector Size:"4096"
                                PNP Device ID:"SCSI\DISK&VEN_TOSHIBA&PROD_THNSNK128GVN8\4&23886E0F&0&000200"
                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
                                SCSI Bus:"0"
                                SCSI LUN:"0"
                                SCSI Port:"0"
                                Sectors - Per Track:"63"
                                Sectors - Total:"250067790"
                                Serial Number:"17FS10EVT20T"
                                Size:"119,24 GB"
                                Size – Available:"81,54 GB"
                                SMART Attributes:"Self-Test: 6 minutes, OK, Short Self-Test: 2 minutes, OK"
                                Status:"OK"
                                Tracks - Per Cylinder:"255"
                                Tracks - Total:"3969330"
                                - "C:"
                                     Availability:"Not Available"
                                     Caption:"C:"
                                     Compression Method:"Not Compressed"
                                     Description:"Disque monté local"
                                     File System:"NTFS"
                                     Name:"OS"
                                     Serial Number:"B202D30A"
                                     Size:"108,951168060303 GB"
                                     Size – Available:"81,5402870178223 GB"
                                     Status:"Not Available"
                                     Volume Dirty:"No"
                                - "SMART"
                                     0x05  Reallocated Sector Count:100:"10"
                                     0x09  Power-On Hours:385:"0"
                                     0x0C  Power Cycle Count:25:"0"
                                     0xAD  Wear Leveling Count:0:"0"
                                     0xAF  Power Loss Protection Failure:0:"10"
                                     0xB0  Erase Fail Count (chip):0:"10"
                                     0xB1  Wear Range Delta:0:"10"
                                     0xB3  Used Reserved Block Count Total:100:"10"
                                     0xB4  Unused Reserved Block Count Total:100:"10"
                                     0xB5  Program Fail Count Total:100:"10"
                                     0xB6  Erase Fail Count:100:"10"
                                     0xBB  Uncorrectable Error Count:0:"0"
                                     0xC0  Unsafe Shutdown Count:22:"0"
                                     0xC2  Internal Device Temperature:53° C:"0"
                                     0xC3  Hardware ECC Recovered:0:"0"
                                     0xC7  CRC Error Count:0:"0"
                                     0xF1  Total LBAs Written:7903:"0"
                                     0xF2  Total LBAs Read:5627:"0"
            ...#SSU#...

            • 3. Re: PB driver HD graphics with lid closed
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thank you for the report.

               

              I would like to check if the issue persists with the driver provided by your computer manufacturer, find it below;

               

              Intel HD, 515, 520, 530, 615, 620, 630, P530, P630, Iris 540, 640 Graphics Driver; http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=8K9N3&fileId=3656385560&osCode=WT64A&productCode=latitude-e5470-laptop&languageCode=en&categoryId=VI

               

              Please share your results.

               

              Regards,

              Amy.

              • 4. Re: PB driver HD graphics with lid closed
                seb91

                Yes, the issue persists with the driver provided by my computer manufacturer.

                 

                Thanks.

                seb

                • 5. Re: PB driver HD graphics with lid closed
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Thanks for the answer.

                   

                  I would like to request one more thing before continuing, and that is to test a couple of Intel® HD Graphics old drivers which you can find below;

                   

                  The reason why I want to get these results is because you mentioned the Microsoft basic driver worked, so with this I want to check if the issue with drivers.

                   

                  Thank you 

                   

                  Regards,

                  Amy.

                  • 6. Re: PB driver HD graphics with lid closed
                    seb91

                    It works with Beta Intel® HD Graphics .4530 but there is a yellow exclamation mark on the card :

                     

                     

                     

                     

                     

                    Thanks.

                    seb

                    • 7. Re: PB driver HD graphics with lid closed
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Seb, the exclamation mark is jut to indicate that this driver has not been digital singed by Microsoft. Beta drivers are not subjected to this process, only productions drivers.

                       

                      Regards,

                      Amy.

                      • 8. Re: PB driver HD graphics with lid closed
                        seb91

                        OK, so do you know why these drivers work but not the others?

                         

                        thanks,

                        seb

                        • 9. Re: PB driver HD graphics with lid closed
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          It's possible that is related to your power settings; what is the setting you have configured for the lid? In "Power Options" you should find it. Please check if the driver changed any of your power setting for the lid.

                           

                          Regards,

                          Amy.

                          • 10. Re: PB driver HD graphics with lid closed
                            seb91

                            The power settings not change :

                             

                            • 11. Re: PB driver HD graphics with lid closed
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              seb, please let me look into this.

                               

                              Regards,

                              Amy C.

                              • 12. Re: PB driver HD graphics with lid closed
                                seb91

                                How do you do that ?

                                 

                                Thanks.

                                seb

                                • 13. Re: PB driver HD graphics with lid closed
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  seb, I have got some suggestions for you, please find them below;

                                   

                                   

                                  Regards,

                                  Amy C.

                                  • 14. Re: PB driver HD graphics with lid closed
                                    seb91

                                    Hello,

                                     

                                    I tried but it doensn't work.

                                    I have always a black screen if i close laptop lid.

                                     

                                    Thanks.

                                    seb

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