3 Replies Latest reply on May 9, 2017 5:15 PM by Intel Corporation

    asus black screen

    MyCXiong

      I cant see my screen but if I use my hdmi cord I see and able to use my laptop, please help me fix this. 

        • 1. Re: asus black screen
          Al Hill

          You will have to provide a lot more information for assistance.

           

          Provide an answer for each of these questions:

           

          Have you contacted ASUS support?

          What Operating System?

          What processor model number?

          What graphics do you have?

          What is the complete model number of your laptop?

          Did the screen previously work?

          Have you tried the function key combination to turn on the laptop display?

           

          Doc

          • 2. Re: asus black screen
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello MyCXiong,
             
            I understand you are getting a black screen on the built-in display of the laptop.
             
            Let me apologize for any inconvenience this issue may be causing to you.
             
            In order to help you better I would like to gather more information about the configuration you have in the computer.  Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
             
            Was there any software or hardware change before the issue started happening?
             
            Do you get the ASUS* splash screen on the built-in display when you turn the computer on?
             
            To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
             
            Regards,
            Fred

            • 3. Re: asus black screen
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello MyCXiong,
               
              I was wondering if you still need assistance regarding the black screen you are getting on your ASUS* computer.  In case you still need assistance just let me know.
               
              Regards,
              Fred