1 2 3 Previous Next 43 Replies Latest reply on Jul 17, 2017 11:06 AM by MrMitch

    NUC5I7RYH playing 4K - problems

    Benben01

      Hi all,

       

      (sorry for not using correct English, I’m Dutch)

       

      I’ve got 2 questions here:

       

      My NUC’s specs:

      Intel NUC5I7RYH

        - M.2 SSD: 120 GB

        - Intel 7265AC inbouw (867Mbps, BT4.0,)

        - DDR3 SoDIMM: 8 GB DDR3

        - 1TB SATA3 2.5" HDD

        - Processor Intel Core i7-5557U (2x 3.1 -3.4 GHz)

       

      1. We recently bought a ue55mu7000 (Samung 4K) tv as I thought my NUC5I7RYH could work on 60hz. After I noticed it was only 30hz I learned about HDMI 2.0 and the displayport. I read I should use an adapter like the one from Club 3D (http://www.club-3d.com/index.php/products/reader.en/product/mini-displayport-12-to-hdmi-20-uhd-active-adapter.html) but I’m reading some different reviews on different websites. I couldn’t find any good info using it with the NUC. Can anyone recommend this adapter using the NUC and and a HDMI 2.0 cable ?
      2. I tried playing some blu ray files, 2 of about 25gb and 1 of 50 gb (24 FPS). All 3 are having problems. The sound is working, but there is no screen, only sometimes you see the screen but it freezes instantly. The fan is working hard (fan is letting him hear itself pretty fast with other programs also, and there is no dust problem). Playing full hd is no problem but these 4K’s are. Should not have expected that as it’s only 24fps and the NUC is sending out 29hz. I don’t think this problem will be over using the adapter, or will it ?

       

      thanks,

      Ben

        • 1. Re: NUC5I7RYH playing 4K - problems
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Benben01,

           

          Thank you for joining the Intel® NUC community.

           

          Here; Tested Peripherals for Intel® NUC Kits NUC5i3RY, NUC5i5RY and NUC5i7RY, you check some cables and adapters that had been officially validated to work with this Intel® NUC model.

           

          I have a very similar Cub cable and also the same Intel® NUC model, so if you provide one of the clips you are playing I can try to replicate that behavior in my system. Also, provide your Intel® SSU report, get the tool here; Download Intel® System Support Utility for Windows*

           

          One more thing I would like to comment is that via HDMI the maximum supported resolution is 1920 x 1200 @ 60 Hz or up to 4096 x2304 @ 24Hz, and via Mini DisplayPort the maximum supported resolution is 3840 x 2160 @ 60 Hz. This while using straight connections.

           

          Regards,

          Amy.

          • 2. Re: NUC5I7RYH playing 4K - problems
            Benben01

            hi Amy,

             

            I have attached the report, pretty big.... tried to copy and past as text but the browser crashed due to the size I think. I have taken a very quick look and noticed some errors. Hopefully you or a colleague know what to do ?

             

            Just now, only browsing and the fan is going nuts, processor was using 54% for almost nothing if you ask me. Memory is total 8gb, 3,4 in cache and 4 available. I'm not an export but think this isn't good ?

             

            But how can I send you one of the clips, they are too big to send (25 or 50gb). But online clips like 4K on youtube via Chrome also don't work properly, for exmaple; COSTA RICA IN 4K 60fps (ULTRA HD) w/ Freefly Movi - YouTube  - the via has lag very 2 or 3 seconds on 4k mode. No problem with 1080p. As the hdmi cable which I'm using on the moment can stream 30hz, I don't think this is the problem ?

             

            rgds,

            Ben

            • 3. Re: NUC5I7RYH playing 4K - problems
              Benben01

              About the fan noise, I found the Intel software to test some thing, it passed so don't think it's usefull but in case I'm wrong, herewith the report:

               

              --- IPDT64 - Revision: 4.0.0.29

              --- IPDT64 - Start Time: 27-4-2017 21:17:46

               

               

              --------------------------------------------------------------------

              -- Testing

              --------------------------------------------------------------------

              CPU 1 - SPBC - Pass.

              CPU 1 - Genuine Intel - Pass.

              CPU 1 - BrandString - Pass.

              CPU 1 - Floating Point - Pass.

              CPU 1 - Prime Number - Pass.

              CPU 1 - Cache - Pass.

              CPU 1 - MMXSSE - Pass.

              CPU 1 - FMA - Pass.

              CPU 1 - AVX - Pass.

              CPU 1 - IMC - Pass.

              CPU 1 - PCH - Pass.

              CPU 1 - IGD - Pass.

              CPU 1 - GFX - Pass.

              CPU 1 - CPULoad - Pass.

              CPU 1 - CPU Frequency - Pass.

               

               

              IPDT64 Passed

              --- IPDT64 - Revision: 4.0.0.29

              --- IPDT64 - End Time: 27-4-2017 21:22:36

               

               

              --------------------------------------------------------------------

              PASS

               

               

               

              --- IntelR spbc Module Test --

              ...

              Version 1.0.8.64b.W

              ...

               

               

              ..Retrieved Processor Manufacturer

              GenuineIntel

               

               

              ..Retrieved Processor Brand String

              IntelR CoreTM i7-5557U CPU  3.10GHz

               

               

              IntelR spbc Module Test -- Pass --

               

               

              --- Genuine Intel Test ---

              ...

              Version 1.0.12.64b.W

              ...

               

               

              Expected -- GenuineIntel

              Detected -- GenuineIntel

               

               

              Genuine Intel CPU Module Success

               

               

              --- Brand String Test ---

              ...

              Version 1.0.14.64b.W

              ...

               

               

               

               

              Brand String Module Success....

               

               

              --- Floating Point Test ---

              ...

              Version 1.0.11.64b.W

              ...

               

               

              AVX is supported in your OS

              Max AVX supported  AVX2

              FMA3 supported

              MFLOPS            CycleRun       Error       Timesec

               

               

              213.46              3284          0            1       

              334.49              8430          0            2       

               

               

              Million Floating Points per Second MFLOPS -- 334.49

              Error -- 0

               

               

              Floating Point Test Passed

               

               

              --- Prime Number Generation Test ---

              ...

              Version 1.0.13.64b.W

              ...

               

               

              AVX is supported in your OS

              Max AVX supported  AVX2

               

               

              Ops Per Sec       CycleRun       Error       Timesec

               

               

              84130             3             0            1       

              55579             5             0            2       

               

               

              Operation Per Second -- 55579

              Error -- 0

               

               

              Prime Number Generation Test Passed

               

               

              --- Cache Test ---

              ...

              Version 1.0.11.64b.W

              ...

               

               

              --- Reading Cache Size ---

               

               

              - Detected L1 Data Cache Size -- 32

              - Detected L1 Inst Cache Size -- 32

              - Detected L2 Cache Size -- 256

              - Detected L3 Cache Size -- 4096

               

               

              Cache Module Success

               

               

              --- MMXSSE Test ---

              ...

              Version 1.0.11.64b.W

              ...

               

               

              --- Determining MMX - SSE capabilities ---

               

               

               

               

              --- CPU FEATURES DETECTION FOR ---

                          ---        MMX SSE       ---

              MMX - Intel MMX Technology Supported -- Yes

              SSE - Streaming SIMD Extensions Supported -- Yes

              SSE2 - Streaming SIMD Extensions 2 Supported --Yes

              SSE3 - Streaming SIMD Extensions 3 Supported --Yes

              SSSE3 - Supplemented SSE 3 Supported --Yes

              SSE4.1 - Streaming SIMD Extensions 4.1 Supported --Yes

              SSE4.2 - Streaming SIMD Extensions 4.2 Supported --Yes

              --- MMX SSE capabilities check complete ---

               

               

              Testing MMX

              Dot Product computed using C code  506

              Dot Product computed using MMX intrinsics  506

              MMX Dot Product Computation Test Passed

              Passed MMX Test

               

               

              Testing SSE

              Dot Product computed using C code  506

              Dot Product computed using SSE intrinsics  506

              SSE Dot Product Computation Test Passed

              Passed SSE Test

               

               

              Testing SSE2

              Complex Product computed using C code 23.00 -2.00i

              Complex Product computed using SSE2 code 23.00 -2.00i

              SSE2 Complex Product Computation Test Passed

              Passed SSE2 Test

               

               

              Testing SSE3

              Complex Product using C code 23.00 -2.00i

              Complex Product using SSE3 code 23.00 -2.00i

              SSE3 Complex Product Computation Test Passed

              Passed SSE3 Test

               

               

              Testing SSSE3

              SSSE3 Absolute Value Tests Passed

              SSSE3 Arithmetic Tests Passed

              SSSE3 Dot Product Test Passed

              Passed SSSE3 Test

               

               

              Testing SSE4.1

              SSE4.1 Blend Tests Passed

              SSE4.1 Min Max Tests Passed

              SSE4.1 Insert Bit Tests Passed

              SSE4.1 Extract Bit Tests Passed

              SSE4.1 Bitwise Comparison Tests Passed

              SSE4.1 Dot Product Test Passed

              SSE4.1 Arithmetic Tests Passed

              SSE4.1 Bit Conversion Tests Passed

              SSE4.1 Bit Compare Test Passed

              Passed SSE4.1 Test

               

               

              Testing SSE4.2

              SSE4.2 Bit Compare Test Passed

              SSE4.2 Calculate Bit Set to 1 Test Passed

              SSE4.2 CRC Test Passed

              Passed SSE4.2 Test

               

               

               

               

              MMXSSE Module Success

               

               

              --- FMA3 Test ---

              ...

              Version 1.0.10.64b.W

              ...

               

               

              --- CPU Features Detection ---

              FMA3 - Supported -- Yes

               

               

              Testing FMA3....

              FMA3 Test Result --- PASS

               

               

              FMA3 Module Success

               

               

              --- AVX Test ---

              ...

              Version 2.0.8.64b.W

              ...

               

               

              --- CPU Features Detection ---

              AVX - Supported -- Yes

              AVX2 - Supported -- Yes

              AVX512 - Supported -- No

              AVX OS Support - Supported -- Yes

              AES - Supported -- Yes

              PCLMULQDQ - Supported -- Yes

               

               

               

               

              Testing Most Advanced AVX Feature - AVX2....

              AVX2 Test Result --- PASS

               

               

              Testing AES

              AES Test Result --- PASS

               

               

              Testing PCLMULQDQ

              PCLMULQDQ Test Result --- PASS

               

               

               

               

              AVX Module Success

               

               

              --- Integrated Memory Controller Test ---

              ...

              Version 1.0.8.64b.W

              ...

               

               

              StatusFMmatched 0

              --- Reading Memory Size ---

               

               

              Detected Memory Size is -- 8.00GB

               

               

               

               

              --- Subtest - Memory Size Test Passed  ---

               

               

               

               

              --- Integrated Memory Controller Stress Test ---

               

               

              Memory to be allocated  1048576 byte

               

               

              Memory Allocated.

               

               

              Test 1 Ones and Zeros Moving Inversions write operations - Passed

               

               

              Test 1 Ones and Zeros Moving Inversions verification operations - Passed

               

               

              Test 2 32Bits Sliding Ones write operations - Passed

               

               

              Test 2 32Bits Sliding Ones verification operations - Passed

               

               

              Test 3 32Bits Sliding Zero write operations - Passed

               

               

              Test 3 32Bits Sliding Zero verification operations - Passed

               

               

              Memory Deallocated.

               

               

              --- Subtest - Memory Stress Test Passed ---

               

               

               

               

              --- Integrated Memory Controller Stress Test Passed ---

               

               

              --- Platform Controller Hub Test ---

              ...

              Version 1.0.10.64b.W

              ...

               

               

              LPC deviceID  0x9cc3

              Chipset           Wildcat Point-LP

               

               

              No device connected to PCI Express Port 2

               

               

              1 device connected to PCI Express Port 5

                 1  IntelR Dual Band Wireless-AC 7265

               

               

              2 device connected to SATA Controller 1

                 1  HGST HTS541010A9E680 ATA Device

                 2  KINGSTON SM2280S3120G ATA Device

               

               

              2 USB devices detected

                 1  Samengesteld USB-apparaat

                 2  Generic Bluetooth Adapter

               

               

              1 device connected to Intel High Definition Audio Controller

                 1  Realtek High Definition Audio

               

               

              PCH LAN Device IntelR Ethernet Connection 3 I218-V detected

               

               

              Platform Controller Hub Test Completed

               

               

              --- Intel Graphics Device ---

              ...

              Version 1.0.12.64b.W

              ...

               

               

              matched gen5 model0x3D

               

               

              --- Querying for IntelR Integrated Graphics Device IGD ---

              ..IntelR Integrated Graphics Device presence detected..

              ..on Core Gen 5 product..

               

               

              ..IGD Vendor ID -- 8086h

              ..IGD Device ID -- 162bh

              ..IGD Revision ID -- 9h

              ..IGD Graphics Translation Table Memory Mapped Range Address -- a9000004h

              ..IGD Graphics Memory Range Address -- b000000ch

              ..IGD Subsystem Vendor ID -- 8086h

              ..IGD Subsystem ID -- 2057h

              ..IGD Video BIOS ROM Address -- 0h

              ..IGD Graphics Mode Select -- 18h

              ..IGD VGA Disable IVD -- 0b

              ..IGD Frame Buffer Size based upon returned GMS value -- 0MB

               

               

              Model in hex 0x3d

              ..IntelR Integrated Graphics Device Presence Detection Passed..

               

               

               

               

              Intel Graphics Device Module Success

               

               

              --- Graphics Test ---

              ...

              Version 1.0.12.64b.W

              ...

               

               

              3D run time is 20 seconds

              3D spin rate is 5

               

               

              vis2Dgfx.exe ..2D Graphics Binary found..

              ..Executing.. vis2Dgfx.exe

               

               

              --------------------------------

              ..Starting Color Spectrum Test..

              --------------------------------

              Entering GFXMain.  sGFXexe  visGFX1.exe

              iGTime  20

               

               

              visGFX1.exe ..3D Graphics Binary found..

              ..Executing.. visGFX1.exe -t 20 -s 5

               

               

              -----------------------------

              ..Starting 3D Graphics Test..

              -----------------------------

               

               

              -----------------------------------------------------------------------

              ..Closing the 3D graphics window will cause GFX to close unexpectedly..

              -----------------------------------------------------------------------

               

               

              ..2D Graphics Visual Display Passed..

               

               

              ..3D Graphics Visual Display Passed..

               

               

              Graphics Module Success

               

               

              ...

              Version 1.0.12.64b.W

              ...

              ... Loading CPU ...

               

               

              CPULoad Success

               

               

              --- CPU Frequency Test ---

              ...

              Version 1.0.16.64b.W

              ...

               

               

              Expected CPU Frequency is -- 3.10

              Detected CPU Frequency is -- 3.39181

               

               

              Expected Base Clock -- 100 MHz

              Detected Base Clock -- 102.782 MHz

               

               

              CPU Frequency Test Passed

               

               

              Expected frequency -

              The highest frequency at which the tested processor was manufactured to operate

              Detected frequency -

              The frequency at which the tested processor is currently operating

              Power management modes can create marginally higher or lower detected frequency

              than expected frequency. Small variations in clock frequencies are common.

               

               

              QPI link rate Test - Not supported.

              Skipping QPI link rate Test.

              • 4. Re: NUC5I7RYH playing 4K - problems
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                The behavior does not seem fine, that is why I want to test it on my system. 

                 

                I do not think this is cable related, and yes the YouTube video will do it. I will share my results.

                 

                Thank you for the reports.

                 

                Regards,

                Amy.

                • 5. Re: NUC5I7RYH playing 4K - problems
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  In the meantime, please access your BIOS screen and load the default settings.

                  Regards,
                  Amy. 

                  • 6. Re: NUC5I7RYH playing 4K - problems
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    One more thing, could you please confirm your RAM brand and model?

                    Thank you.

                    Regards,
                    Amy.

                    • 7. Re: NUC5I7RYH playing 4K - problems
                      Benben01

                      memory is from Corsair, 1600mhz

                      • 8. Re: NUC5I7RYH playing 4K - problems
                        Benben01

                        I have set the BIOS to default

                         

                        Also when playing the 25 pr 50gb movie, the processor is being used 95% (max?) and then the fan is going nuts also. Memory isn't used a lot, only a 3rd of it.

                        • 9. Re: NUC5I7RYH playing 4K - problems
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Thank for the information. I will share my results as soon as possible.

                           

                          Is the memory DDR3L?

                           

                          Regards,

                          Amy.

                          • 10. Re: NUC5I7RYH playing 4K - problems
                            Benben01

                            does DDR3 SoDIMM: 8 GB DDR3 says enough ? It's from the invoice

                            • 11. Re: NUC5I7RYH playing 4K - problems
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              The only thing I would mentioned is the memory in question, the Intel® NUC Kit NUC5i7RYH Product Specifications supports DDR3L-1333/1600 1.35V SO-DIMM.

                               

                              I ran the test the behavior was basically the same, the 4K video played fine but fan was working, and working as expected taking into consideration that the all the resources were used for this task. What are your BIOS Cooling and Fan Controls settings?

                               

                              Regards,

                              Amy.

                              • 12. Re: NUC5I7RYH playing 4K - problems
                                Benben01

                                attached a photo of the packaging of the memory, no L is mentioned and different brand than I thought.

                                 

                                I have set the bios settings to default. Will make a picture and post it shortly.

                                • 13. Re: NUC5I7RYH playing 4K - problems
                                  Benben01

                                  attached 3 screenshots of the bios, need anything else ?

                                  • 14. Re: NUC5I7RYH playing 4K - problems
                                    Benben01

                                    But you are now talking about memory, but earlier I also said the the processor is working 100% while playing the 4k file. See attached screen.... right after I starting playing it, it goes to 100% and the fan is also going for 100% I think.

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