Thank you for contacting Intel Communities.
Can you please provide the Default level information for reporting Graphics issues and the reports listed on the thread.
You may complete this while you are running Windows® 10.
The information is important in order to get more information about your system and to try to replicate the issue.
I hope to hear from you soon.
Answers (N/A if not applicable)
Provide a detailed description of the issue
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Often (51-99%): X
Very Sporadic (<20%):
Brand and Model of the system.
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
High speed hdmi cable (runs 4k @ 60Hz with no problems)
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
3840x2160 @ 60Hz
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Start the computer
- Have a program running that you can connect to externally (Plex media server, vnc)
- Turn off the TV / montior
- Try to connect
- If it works -> Leave the monitor off for a couple of hours and try again
- Start the monitor again (should result in a black screen with no way of turning it on again. Reconnecting the hdmi or dp cables does not fix the problem.)
- You can also try connecting via VNC. (Should result in a black screen as well)
...8. Try shutting the display off and on. Connecting via VNC och try to connect via external apps. Do it in different orders. Leave the monitor off for a while. I don't have an exact step by step.
I was reviewing the files you provided and found out that there is newer BIOS version which is the 0045, you have the 0042.
Can you please update the BIOS, uninstall VNC, and test directly with the Intel® NUC without any app to connect to the unit.
I hope to hear from you soon.