10 Replies Latest reply on May 12, 2017 2:39 PM by Intel Corporation

    Computer Freeze On "4K - 64 Thrd" ASSD Test

    Tularis

      Hello,

       

      I have been running a 1TB Intel 600 M.2 SSD Since December and recently I have noticed times when the PC locks up (Mouse slowing, Audio Sticking) I've tested all the hardware, CPU, RAM etc.. however when running AS-SSD to check the M.2 SSD when it runs the 4K-64Thrd test the system will lock up for about 5 seconds. This never happened before.

      Can anyone think what could be causing this?

       

      I've installed the Intel RST and Intel SSD toolbox etc.. [This was already installed when it was working fine]

       

      Motherboard : Gigabyte - Z170X-G3 [BIOS F8e PI]

      GPU: Nvidia GTX 1080

      RAM: 2 x 16GB Kingston DDR4-2400 (1200 Mhz)

      OS: Windows 7 Ulti 64 SP1

       

      [The OS was installed with Slipped-Streamed NVMe and USB 3.0 Updates]

       

      Old AS-SSD Bench - (Working)

      as-ssd-bench%20NVMe%20INTEL%20SSDPE%2009.02.2017%2019-20-18_zpsovfx7eah.png

      Current AS-SSD (Locking up)

       

      as-ssd-bench%20NVMe%20INTEL%20SSDPE%2025.04.2017%2021-16-30_zpsqbhxqtkc.png

      Current Crystal Disk Mark (For Reference)

      CDM%20-%2025-04-2017_zpsgvuukepz.png

      Any help would be greatly appreciated

       

      Message was edited by: Peter Hopkins Added Crystal Disk Mark Screen Shot

        • 1. Re: Computer Freeze On "4K - 64 Thrd" ASSD Test
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Tularis,

          We understand your SSD was working fine for some time and now it is freezing up, having some audio issues and the mouse cursor slowing.

          We'll like to know if you noticed this situation after any hardware change or software (BIOS or firmware upgrade).

          Could you please let us know what is the current firmware on you SSD?

          If possible, could you share with us the SMART details of your SSD? We know that for this drive the intel® Solid-State Drive Toolbox may not provide full details in Windows* 7, but please try to extract the file and attach it here.

          Regards,
          Nestor C

          • 2. Re: Computer Freeze On "4K - 64 Thrd" ASSD Test
            Tularis

            Hello Nestor,

             

            Thanks for your reply,

             

            No hardware has been added to the system and now BIOS updates have been done since it was working correctly.

            The Firmware is PFS.

             

            Unfortunately I can not see any SMART information. The Intel SSD toolbox, HDTune and Seatools pro dont show any SMART information for that SSD.

            Does the fact it's an M.2 make a difference?

            • 3. Re: Computer Freeze On "4K - 64 Thrd" ASSD Test
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Tularis,

               

              Thanks for your response. About the firmware version of your SSD, could you please let us know the full code? For example, it should say PSF109C if it is the latest one.

               

              Now, we see that you did not follow the guide we validated to install Windows* 7, could you please follow that guide and let us know?

               

              Also, if possible, could you try to plug the drive as secondary in a Windows® 10 system, so you can try to export the SMART details using Intel® Solid-State Drive Toolbox.

               

              Regards,
              Nestor C

              • 4. Re: Computer Freeze On "4K - 64 Thrd" ASSD Test
                Tularis

                Hello Nestor,

                 

                Can you please let me know what utility to use to get the Full Firmware?

                 

                This is my Intel SSD Toolbox.

                 

                Intel%20SSD%20Toolbox_zpsezoeqgu4.png

                 

                Also I did install Windows 7 with the NVMe HotFixes, USB 3/3.1 Drivers and RST Drivers integrated into the ISO, what makes you think I didn't?

                As this was a fresh install directly to the NVMe if the ISO did not have the HotFixes it wouldn't have installed would it??

                 

                I will try and take the SSD out and into a windows 10 PC so that we can try and read the SMART.

                 

                Latest AS-SSD: The Score is now Half...

                 

                as-ssd-bench%20NVMe%20INTEL%20SSDPE%2026.04.2017%2023-18-58_zpsuaelf40r.png

                • 5. Re: Computer Freeze On "4K - 64 Thrd" ASSD Test
                  Tularis

                  Hello Nestor,

                   

                  After looking at all of the BIOS settings I looks like it was set to Legacy (which is called "Other OS" on this motherboard) If I set it Windows 8/10 (which means UEFI and not Windows 8/10) I can see the M2SS go into the Intel RST, but Obviously I can not boot back to windows as I am lacking UEFI boot code.

                  I will reinstall Windows 7 with UEFI boot code and hopefully we will be back to normal.

                   

                  However this doesn't explain the 546 Score drop from 1505 when the OS was first installed in DEC 2016.

                  • 6. Re: Computer Freeze On "4K - 64 Thrd" ASSD Test
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi Tularis,

                    It is weird that the firmware is not properly displayed in the Intel® Solid-State Drive Toolbox. Since this is happening, could you please check the actual SSD's label?

                    Please try the installation and if possible to plug it in a Windows® 10 system.
                    About the speed drop, we will be setting up a system here as well, so we can compare scores.

                    Regards,
                    Nestor C
                     

                    • 7. Re: Computer Freeze On "4K - 64 Thrd" ASSD Test
                      Tularis

                      Hello Nestor,

                       

                      After a few reinstall attempts I have managed to get Windows 7 SP1 X64 running on NVMe and UEFI

                       

                      Please see the screen shots below;

                       

                      as-ssd-bench%20NVMe%20INTEL%20SSDPE%2030.04.2017%2022-25-31_zpsksx5emfo.png

                      SSDToolbox_zpstmcwted6.png

                      RST_zpsruk2llgo.png

                       

                      Everything looks O.K however the 4K Read seems a little low....

                      • 8. Re: Computer Freeze On "4K - 64 Thrd" ASSD Test
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi Tularis,

                        Thanks for reporting back the results of the operating system installation and new scores.
                        We will share our scores soon as well so we can compare the 4k results.

                        Regards,
                        Nestor C

                        • 9. Re: Computer Freeze On "4K - 64 Thrd" ASSD Test
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Tularis,

                           

                          After performing some tests here, we do have some results as well. Keep in mind that we tested with the 256GB SSD instead of 1TB, but the speed of each drive are pretty similar, check it here.

                           

                          01.png

                           

                          02.png

                          The results are similar, but we do see a difference with the write speed you got.

                          Also, have you tried to update the firmware on the drive? According to one of your screenshots, it shows an old version. You can use the Intel® Solid-State Drive Toolbox.

                           

                          We will be running some other tests as well and we'll try to get more details about this.

                           

                          Regards,
                          Nestor C

                          • 10. Re: Computer Freeze On "4K - 64 Thrd" ASSD Test
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hi Tularis,

                            By any chance have you performed the firmware upgrade of the SSD already?
                            Remember you can do that using Intel® Solid-State Drive Toolbox. Latest firmware version is:109C.

                            Regards,
                            Nestor C