2 Replies Latest reply on May 2, 2017 10:36 AM by Intel Corporation

    AC 7260 Audio Sample Rate for Bluetooth device.

    TheRealTomTom

      I found this old thread AC 8260 Bluetooth Audio Sample Rate

       

      I have an Intel AC 7260 but followed the steps to try to rectify the poor audio and nothing changes.

       

      I have updated the Bluetooth drivers. I have turned off the telephone option from the headsets, but the audio quality is poor. It is fine when connecting to my mobile phone so it's not the headset in terms of handling the quality.

       

      I found the other thread but was not able to get the answer. 

        • 1. Re: AC 7260 Audio Sample Rate for Bluetooth device.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello TheRealTomTom,

          We understand you're experiencing poor audio quality when streaming to your Bluetooth* headset.

          In order to better assist you, we would like to have some more information:

          - What is the brand and model of your Bluetooth* headset?
          - Was your audio quality always bad when streaming from this computer, or did the issue begin recently?
          - We understand that when you use your mobile phone to stream audio to your headset, the quality is ok, correct?
          - Please download and run the Intel® System Support Utility. This application will scan your system and allow you to save your current hardware configuration into a report. Please share this file with us by switching over to the advanced editor while replying.

          We look forward to hearing back from you.

          Best regards,
          Carlos A.

          • 2. Re: AC 7260 Audio Sample Rate for Bluetooth device.
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello TheRealTomTom,

            We have not heard back from you in a while, has your issue been resolved?

            Best regards,
            Carlos A.