5 Replies Latest reply on Apr 27, 2017 12:49 PM by Intel Corporation

    Uninstall Intel Turbo Boost Max Technology 3.0

    Rod_Wolfe

      Apologies for this strange request.  It all has to do with the software ZInstall.  It claims to migrate programs from one machine to another.  In my case, the donor machine is an X99 Asus / Intel Core i7-6850 with Intel Turbo Boost Max Technology 3.0.  The recipient machine is a laptop that does NOT have ITBM.  After the migration I started getting the popup error on reboot, "ITBM Driver Not Available, Exiting Application".  Obviously this doesn't even belong to the laptop so I want to get it uninstalled.  NOTE: ZInstall cannot help with this.  Their software moved it, but it's my problem now.  On the donor machine, Intel Turb....Technology 3.0 is in the Add/Remove programs but it is NOT in the Add/Remove programs on the laptop.  I can see it in Task Scheduler and even disable it but it comes right back on the next bootup.  ITBM.EXE is located in the System32\DriverStore\FileRepository\{some big long gnarly name} in a protected folder owned by SYSTEM. 

       

      How do I uninstall this from the laptop?  Thanks in advance.

        • 1. Re: Uninstall Intel Turbo Boost Max Technology 3.0
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          , Thank you very much for joining the Intel® Processors communities.
           
          In this case, if the Intel® Turbo Boost Max Technology 3.0 is not showing under Add/Remove programs then in order to remove it the option to try will be to do the migration from scratch once again, depending on the application you are using to do that you might be able to choose the programs and tools to migrate, in that case just make sure to remove or disable the Intel® Turbo Boost Max Technology 3.0 of the list of programs that will migrate.
           
          On the link below you will find more information about this feature:
          http://www.intel.com/content/www/us/en/support/processors/000021587.html
           
          I hope this is information will be useful for you.
                     
          Any further questions, please let me know.
           
          Regards,
          Alberto
           

          • 2. Re: Uninstall Intel Turbo Boost Max Technology 3.0
            Rod_Wolfe

            Long story short, we will not be using Zinstall's migration tool for anything in the future.  Meanwhile are we saying that there is NO WAY to get this off of the laptop?  There is no set of registry keys?  Can't take ownership of the directory that houses itbm.exe and just delete that folder?  There HAS to be a way to at least manually remove this from the laptop.  I will pay for the answer, provided I can use a credit card.  The alternative can only be manual loading of all software packages which is time consuming.

            • 3. Re: Uninstall Intel Turbo Boost Max Technology 3.0
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              , Thank you very much for providing that information.

              From our end, the best option for this case is the one recommended previously, even though as you mentioned it might be time consuming. As an alternative to get further suggestions about how to delete it, if you are using Windows you can always get in contact directly with Microsoft or with the manufacturer of the laptop, they might be able to provide additional information about this regard:
              https://support.microsoft.com/en-us/contactus/

              Let me apologize for any inconvenience.

              Any questions, please let me know.

              Regards,
              Alberto

              • 4. Re: Uninstall Intel Turbo Boost Max Technology 3.0
                Rod_Wolfe

                SOLVED

                Microsoft of course wants you to use Add/Remove Programs which I can't do because this isn't IN there, which is why I needed help.  I just made a backup of the registry, then deleted all of the ITBM folders, and every registry key that had Intel Turbo Boost Max Technology 3.0 in it.  Then took ownership of Intel's folder in the DriverStore\FileRepository and deleted it.  Then rebooted and it's gone.

                • 5. Re: Uninstall Intel Turbo Boost Max Technology 3.0
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  , Perfect, excellent, thank you very much for letting us know that information, I am sure it will be very helpful for all the peers viewing this thread and it is great to hear that you were able to finally delete it.

                  Any other inquiry, do not hesitate in contact us again.

                  Regards,
                  Alberto