3 Replies Latest reply on May 2, 2017 1:33 PM by Intel Corporation

    Hardware graphic acceleration

    Sachin008

      I installed a game and the game asks for hardware graphic acceleration.I have the latest intel hd graphics for my laptop and have tried reinstalling it. It still does not work any  idea what is the problem?

        • 1. Re: Hardware graphic acceleration
          Stefan3D

          Sachin008 schrieb:

           

          I installed a game and the game asks for hardware graphic acceleration.I have the latest intel hd graphics for my laptop and have tried reinstalling it. It still does not work any idea what is the problem?

          Sounds like the "Microsoft basic display adapter" is active instead of the Intel driver.

          Check that in Intel control panel, DXDIAG or device manager.

          • 2. Re: Hardware graphic acceleration
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Sachin008,
             
            I understand you are trying to enable hardware acceleration so you can play computer game.
             
            Let me apologize for any inconvenience this issue may be causing to you.
             
            In order to help you better I would like to gather more information about the configuration you have in the computer.  Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
             
            May I have the name of the computer game you are trying to play?
             
            To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
             
            Regards,
            Fred

            • 3. Re: Hardware graphic acceleration
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Sachin008,
               
              I was wondering if you still need assistance regarding the computer game you are trying to play.  In case you still need assistance just let me know.
               
              Regards,
              Fred