Thank you for contacting the Intel community.
The processor can support 4k resolution so the resolution for the processor should not be a problem. You can see the processor supported resolution here:
Do you get this same problem if you install the Dell driver? You should be able to download it here:
Is this issue with an external TV/Monitor? If so, how do you have the external display connected? Is it connected through HDMI or are you using any adapters? Have you tried with different cables? Please provide us with a description of your system set up.
Please let me know.
Thank you for the reply. The issue happens with the built-in display of the laptop running at 4K resolution. When I change the resolution to 1080p, it's buttery smooth but when I run it at 4K , all animations are choppy.
The latest Dell driver 126.96.36.19990 is unstable and the driver will stop working after a while then get reloaded, sometimes resulting in blue screen. The animation still slow and choppy compare to other machine. Latest driver from Intel solves the blue screen problem.
Thank you for the information larrabee, being that the case, and since you are using an Intel® generic driver now, I suggest you to try the following:
Uninstall the driver you have now installed, please check Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver and after you uninstalled the driver do not restart your system and disconnect the internet; this is to avoid Microsoft to push any driver update.
Once that is done, you can install the latest Intel® graphics driver manually, please see here how to Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*
If this does not work, I know that soon a new driver will be released and we can try that as well, also you can contact your computer manufacturer for them to do a lab with this specific system you have so they can validate if this is actually an issue or if there is a defective component with your system.
I hope this can help.
You are more than welcome and I will appreciate your patience on waiting for a new driver, hopefully it will be released soon.