2 Replies Latest reply on May 28, 2017 4:41 PM by Mavaddat

    "Unknown error" why trying to install Intel Chipset drivers (SetupChipset.exe)

    Mavaddat

      Could anyone help me diagnose or workaround this problem? I am trying to install my chipset drivers on Windows 10 x64, but the install fails without information or help of any kind. It is very frustrating for me, because it means (among other things) that my VGA drivers are incorrect.

      Acer does not provide any support or up-to-date drivers. All info about my system is here. I have attached all the relevant logs.

      See what happens (screencap video below):

      DozEqAT.gif

      My system is as follows:

      Acer Aspire 5742 (AS5742-5464G75Mncc)

      Edition

      Windows 10 Home

      Version

      1703

      OS Build

      10.0.16176.1000

      Serial #

      LXR4L02015038742CB1601

      Processor

      Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz

      Graphics card

      Intel(R) HD Graphics

      System

      OSType64BitX64

      RAM

      4 GB

      Processor & Chipset

      Processor Manufacturer

      Intel®

      Processor Type

      Core™ i5

      Processor Generation

      1st Gen

      Processor Model

      i5-460M

      Processor Speed

      2.53 GHz

      Processor Core

      Dual-core (2 Core™)

      Cache

      3 MB

      Direct Media Interface

      2.50 GT/s

      64-bit Processing

      Yes

      Hyper-Threading

      Yes

      Chipset Manufacturer

      Intel®

      Chipset Model

      HM55 Express