2 Replies Latest reply on Apr 28, 2017 1:31 PM by Intel Corporation

    Intel 540 can't detect SSD

    RozenChen

      Hi Sir,

      I use SSD 540S and try to keep on read write with 6-8 hr.

      After reboot the system ,system couldn't detect SSD.

      It need to power off then it can be restore.

      Could you please help how can resolve it?

      Or which document can reference?

      Thank you very much

      Solid State Drives

      Regards,

      Rozen

        • 1. Re: Intel 540 can't detect SSD
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello RozenChen,

          We understand your SSD cannot be detected after you reboot the system unless you power off and then try again.
          First of all, we'd like you to please make sure the SSD is in the latest firmware update: 036C

          We also would like you to please provide us the SMART details of your drive, you can easily get that by installing the Intel® Solid-State Drive Toolbox and using the export button on the main screen.

          Once you have the *.csv file, please use the advanced editor option here and attach the file. 

          Another thing you can try is to secure erase the drive and test it, but let us know if this is possible.

          Regards,
          Nestor C

          • 2. Re: Intel 540 can't detect SSD
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello RozenChen,

            We would like to k now if you were able to read our previous post and if you have further questions.

            Regards,
            Nestor C