10 Replies Latest reply on Jul 25, 2017 11:37 AM by Intel Corporation

    Temp issue with i7 6800k

    Alvaro27

      Hello;

       

      I've been strugling with my 6800k because I'm having extremely high temps when under load.

       

      I just build a new PC with:

       

      Asus Sabertooth X99, BIOS F2 (latest)

      PSU 780W

      Gygabyte 1070 G1 (BIOS F2, latest)

      Samsung 960 Pro M.2

      I7 6800K @ factory settings

      2x8 Gb of Corsair Dominator DDR4 3000Mhz CL15 (but it's runing much slower)

      Corsair H100i

      Coollaboratory Liquid pro thermal paste

       

      When loading sistem every thing looks fine, but when try to run Cinebench for the strees test the temp just goes over 97ºC in about 5 or 6 seconds, then when the test finishes goes down as fast as it went up. Watching GPUz data I can bring you this data.

       

      @ idle:

      V core: 0.886v

      CPU Speed: 1199GHz

      CPU temp: 38ºC

      H100i Temp: 26ºC

       

      @ under load:

      V core: 1.094v

      CPU speed : 3497Ghz

      CPU max tep

      Temperatura Maxima 97º C

      H100i Temp: 28.7ºC

       

       

      The cooling water pump is working, the heat spreader is properly instaled, other wise the temp wouldn't drop as fast as goes up.

       

      I'm attaching the Intel SSU report aswell.

       

      Here is somthing going wrong for sure... any ideas, solution?

        • 1. Re: Temp issue with i7 6800k
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Alvaro27,

          Thank you for contacting Intel Communities.

          In this case, when you are doing a stress test or intensively using your computer, the temperature you are getting is expected, on the other hand, if you get these temperatures even when the system is idle, then, it indicates that some configurations/settings are not correct or that you have a hardware issue.

          You can get more information about temperatures by checking the following articles:

          Frequently Asked Questions about Temperature for Intel® Desktop and Mobile Processors
          Computer Is Overheating Warning Signs

          I hope this information helps.

          Please don't hesitate in contacting us back if you need further assistance.

          Regards,
          JC

          • 2. Re: Temp issue with i7 6800k
            Alvaro27

            Hello JC, thaks for your answere.

             

            Im comparing my 6800K (at stock BIOS setting) setting with other owners of these CPU wich have OC'd them @ 4.3 or even 4.5GHz having max temps of 65 - 70ºC runing stress tests (like Aida on Cinebench). I can't even try to set an XMP profle to push mi DDR4 at 3000Mhz (wich sould be their normal speed to take advantage of the bandwith) not even mention trying a soft OC, with that stock temp is impossible for sure, I know.

             

            Speaking with other owners make me think that there is something wrong with this particular CPU, maybe some config? some kind of software incompatibility? regardless the XPM and the OC, a CPU sould never hit the 80ºC mark at stock settings using just a render benchmark, mine gets 92º, what should I spect to happen when I render 4k videos with multiple apps like Photoshop and Illustrator onpened at the same time? im really afraid of frying it when working.

             

            I moved from a 4770K @ 4.9Ghz (76º under heavy load) to a 6 core seeking more performance of theese 2 extra cores but the jump on temperature is huge... not sure if the move was right at this point.

             

            Kind regards.

            • 3. Re: Temp issue with i7 6800k
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Alvaro27,

              Per the initial description (idle temp @38ºC) it is perfectly fine. We have also to consider that this processor supports up to 2400 MHz (DDR4) of RAM frequency, altering clock frequency or voltage may damage or reduce the useful life of the processor and other system components, and may reduce system stability and performance. Product warranties may not apply if the processor is operated beyond its specifications. 

              I was reviewing the motherboard manufacturer's support site and "F2" doesn't seem to be a valid BIOS version.

              There is a new BIOS released on 2017/03/10, that you may want to try.

              You can also download and run the Intel® Processor Diagnostic Tool to see if the CPU passes the test.

              In case you consider that the processor shouldn't run that hot when doing specific tasks, I recommend you to contact support to explore any possible warranty options.

              Online Service Request
              Live Chat

              Best Regards,
              JC

              • 4. Re: Temp issue with i7 6800k
                Alvaro27

                Hello JC:

                 

                I checked the BIOS and now im runing "X99 BIOS 3505" dowloaded fromt Asus oficial web site and instaled as the users manual specs, woking OK, gathering same temps under the same benchmark (Cinebench and Aida)

                 

                I just ran the CPU Diagnostic Tool. The CPU passes the all test but hits the 70º in many times and the integrated Tempeature Monitor shows the following message:

                 

                "Expected Greater than 1 degrees below max.

                Recieved 40 degrees below max" (moves between 37 and 40º)

                 

                As you see, on a simple diagnostic test gets very hot. Please tell me what else can i do or if you would like me to send you any other test report.

                 

                Kind reagards.

                • 5. Re: Temp issue with i7 6800k
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi Alvaro27,

                   

                  Thank you for taking the time to run the tool.

                   

                  In this case, as suggested in the previous post, you can explore any available warranty options by contacting support, you can use the links provided.

                   

                  I have also sent you a private message.

                   

                  Best Regards,
                  JC

                  • 6. Re: Temp issue with i7 6800k
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello Alvaro27,

                    I was reviewing this thread and I wanted to know if you resolved the issue or if you contacted support?

                    Best Regards,
                    JC

                    • 7. Re: Temp issue with i7 6800k
                      Alvaro27

                      Hello there JC.

                       

                      Support contacted me asking to send them ht info printed on the IHS, but as I use Coollaboratory liquid thermal paste all the info was unreadable so i couldn't keep the process. I spoke stright to the seller and after a negotiation I can say it's solved.

                       

                      Thanks soy much for showing your interest on the issue.

                       

                      Kind regards.

                      • 8. Re: Temp issue with i7 6800k
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi Alvaro27,

                        Thank you for letting me know. Please don't hesitate in contacting us again if you need further assistance.

                        Best Regards,
                        JC

                        • 9. Re: Temp issue with i7 6800k
                          MalteSpielt

                          Hey,

                          With my i7-6800k that was overclocked to 3.8 Ghz i got these temperatures:

                           

                          http://prntscr.com/fz71w5

                           

                          Specs:

                          i7-6800k @ 3.8Ghz

                          GTX 1070 Strix

                          Asus X99 Strix

                          960 Evo

                          WD Blue

                          H100i V2

                          • 10. Re: Temp issue with i7 6800k
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello MalteSpielt,

                            Thank you for contacting Intel Communities.

                            Based on the image you provided, those temperatures are expected. You can review the following link for information about overheating signs.

                            Computer Is Overheating Warning Signs

                            If you are experiencing any of the issues described there, I recommend you to open a new thread, this because the case related to this thread is closed.

                            Best Regards,
                            Juan V.