Thank you for contacting the Intel community.
Is it possible for you to try a monitor where you can connect a HDMI from the Shutter to the monitor instead of using any converter or adapter? If not, that is understandable.
When using Netflix on those specifics browsers can you change the resolution and refresh rate to a lower refresh rate to see if there is any difference.
To open the Intel® HD Graphics Control Panel follow this steps:
Right-click the Desktop (or press Ctrl Alt F12) and select Graphics properties.
You will see the resolution and refresh rate, try changing that to see if there is any difference.
Thanks for the help. I don't have another computer monitor with HDMI or DisplayPort, but I can connect my TV to test.
On my monitor I tested 1920 x 1200 (native resolution of monitor), 1680 x 1050, and 1440 x 900. I still experienced the stutter on each. The monitor only has 2 supported refresh rates, 59 Hz and 60 Hz, and the stuttering occurs on both, for all tested resolutions.
I'll test with my TV later on and report back.
Thank you for the information and please let me know how it goes after trying with your TV, if the issue still persists, I will really appreciate if you could fill out the information at the following link in order to start an investigation.
Please don’t forget to attach the system information with the latest graphics driver installed:
Intel SSU (System Support Utility) (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility):
Download Intel® System Support Utility
- Download the utility
- Run the exe and select ‘Scan’
- Save and include as an attachment in the Intel Community Forum
Please attach the report for Intel® Graphics Drivers, follow the steps here:
- Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
- In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
- Include DxDiag.txt as an attachment in the Intel Community Forum
- Click on the “Start Menu” -> Type “cmd” -> Then a command shell window will open
- In the command shell, type “dispdiag –out %homepath%\Desktop\DispDiag-Intel-Issue.dat” -> The command shell will output something similar to “Dump File: C:\Users\[username]\DispDiag-########-######-#####-#####.dat”
- Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum
Thanks again for your help. I was able to test my TV connected to my computer via HDMI, and the stuttering issue did not occur. It is a relatively old Sony Bravia that supports 1360 x 768.
Therefore it appears (in my case) that the Intel graphics drivers do not support the use of adapters when connecting monitors. Is this a known issue for Intel graphics drivers?
Thank you for the information and for the time you have taken to do this test.
In this case, Intel does not validate any adapters with the Intel graphics, with some adapters or converters you can see on your TV certain resolutions but you may not have the resolution you desire or you can have other issues that the graphics driver will not fix.
Intel recommends using straight connection to get the best performance of the graphics.
At this point, you can try active adapters but still we cannot guarantee full functionality but we have seen some customers reporting positive result with active adapters.