I understand you are trying to play Overwatch, but the game crashes.
Let me apologize for any inconvenience this issue may be causing to you.
In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Did you change any software or hardware in your computer before the issue started happening?
To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
I sent it in for cosmetic related warranty servicing recently. On paper, they literally did nothing but run diagnostics and send it back. In practice, feels like some settings changed (the usual internet connections are no longer recognized) The problem started immediately after it came back, too. Thanks for taking a look.
info.txt.zip 36.2 K
Thanks for the information you sent to me.
I would like you to try updating the graphics driver. you can download latest graphics driver from this link https://downloadmirror.intel.com/26682/eng/win64_154034.4624.zip
Please install the driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY
The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.
Let me know if issue persists or not.
Hi Fred thanks for the previous reply. I installed the drivers as instructed without issue. The game worked a few times initially but the error just repeated itself moments ago. Do you have any other advice for me? Much appreciated!
I would like to gather more information about the issue you are having with Overwatch. Please fill out the form that in on this link and post it on this thread https://communities.intel.com/thread/77761
If possible attach the DxDiag as well.
Answers (N/A if not applicable)
Provide a detailed description of the issue
Overwatch stops running, goes to desktop, and says "Rendering device has been lost...". This occurs the vast majority of the time, but very rarely it runs without issue. Have not noticed a pattern.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Very Sporadic (<20%):
Brand and Model of the system.
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
In addition to the intel graphics, it has a Radeon R9 M275X
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
Local flat panel
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Home (10.0.14393)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
It doesn't give a version!
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1920 x 1080 @ 60Hz
AC or DC mode, i.e. is power cable plugged in or not?
Yes the cable is plugged in.
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Open the game. Run for 4-10 minutes. Crash.
Dxdiag attached. Thanks!!
DxDiag.txt.zip 18.0 K
Thanks for the additional details you sent to us.
Since your computer comes with hybrid graphics I would like you to try forcing the computer to open the game with the AMD* Radeon R9 M275X GPU. Please right click on the Desktop -> AMD* Radeon settings -> Preferences -> Radeon Additional Settings -> Switchable Graphics Application Settings -> Add Application, then look for Overwatch executable file, double click on it, change the Graphics setting option to "High performance", then click the Apply button.
At this point please open the game and check if issue persists or not.
Let me know your finding.
I was wondering if you still need assistance regarding the computer game you are trying to play. In case you still need assistance just let me know.
You've been more than generous with your help. Seems to be working. Thanks a ton! I'll let you know if I need more help.