Answers (N/A if not applicable)
Provide a detailed description of the issue
Intel 4th gen hd 4600 will not work with new drivers 4501+ on Windows 10 when Hypervisor is enabled.
Effect: Causes false phantom monitors to show up in device manager and settings.
External monitor isn't detected.
Intel Graphics Control Panel will not open.
General performance issues like lag and frame rate drops.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Dell 9530 XPS
Hybrid or switchable graphics system?
Optimum with NV 750
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Sharp QHD
EFP = LG HD FHD
How much memory [RAM] in the system (see note2 below).
2 GB DDR5 VRAM
Provide any other hardware needed to replicate the issue.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Win 10 version 1607AU or 1703CU
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Haswell LynxPoint HM87
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Single or extended
Display resolution & refresh rate setting of each display (see note2 below).
Dell Sharp QHD 60hz
LG FHD 60Hz
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
Creating new discussion since old one was marked answered when it was not.
I have 3 dxdiag files here:
- DxDiag4624NoHV - Intel driver 4624 working with Hyper V disabled
- DxDiag4624wHV_bug - Intel driver 4624 NOT working Hyper V enabled
- DxDiag4463wHVWorks - Intel driver 4463 works with Hyper V enabled but older driver where scaling issues still exist
other discussion that was marked answered . False multiple monitors with intel drivers