1 2 Previous Next 19 Replies Latest reply on Jun 1, 2017 4:59 PM by Intel Corporation

Customized resolution for my Dell UltraSharp UP3214Q monitor

KlasBell Apr 19, 2017 2:27 PM

I have asked this before but the problem is still there, the latest drivers (4624) don`t support customized resolution for my Dell UltraSharp UP3214Q monitor. I Think the 4424 was the latest that worked, I now I must first install 4424 and make the customized resolution and then install the latest driver

1. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

Apr 20, 2017 10:01 AM (in response to KlasBell)

This message was posted on behalf of Intel Corporation

Hello KlasBell,

I understand that latest graphics driver does not allow you to set custom resolution for your Dell* UltraSharp UP3214Q monitor.

Let me apologize for any inconvenience this issue may be causing to you.

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .xml file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

What is the specific custom resolution you are trying to use?

What type of video cable are you using between the computer and the Dell* monitor?

What is the exact error message you are getting you are trying to set custom resolution?

To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.

Regards,
Fred
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2. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

KlasBell Apr 24, 2017 10:30 PM (in response to Intel Corporation)
What is the specific custom resolution you are trying to use?
1360x768 85hz

What type of video cable are you using between the computer and the Dell* monitor?
DP

What is the exact error message you are getting you are trying to set custom resolution?
something like this translated from swedish. "customized resolutions is not supported by this monitor"

system.txt.zip 5.4 K
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3. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

Apr 25, 2017 10:52 AM (in response to KlasBell)

This message was posted on behalf of Intel Corporation

Hello KlasBell,

Thanks for the information you sent to me.

I would like you to try different version of the graphics driver. Please download the following driver https://downloadmirror.intel.com/26229/eng/win64_154028.4501.zip

As soon as the driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver I provided.

You can also install the monitor driver from this link http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=JN21K

Does the issue happen only with that specific custom resolution you are trying to set?

Regards,
Fred
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4. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

KlasBell Apr 25, 2017 3:56 PM (in response to Intel Corporation)

No it did not work, as far as I know it only works with the 4424 drivers
and no you cant custom set any resolution at all, the settings for changing is not available
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5. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

Apr 26, 2017 10:52 AM (in response to KlasBell)

This message was posted on behalf of Intel Corporation

Hello KlasBell,

I will do more research about this issue. I will post in this thread any information as soon as I have it available.

Regards,
Fred
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6. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

May 3, 2017 5:16 PM (in response to KlasBell)

This message was posted on behalf of Intel Corporation

Hello KlasBell,

I tried to reproduce the issue in our lab with latest graphics driver, but I was able to create and apply custom resolutions just fine.

In order to help you better I would like to get the Intel Graphics Driver Report. This link will show you how to generate http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html

Let me also know the exact custom resolution you are trying to set.

Regards,
Fred
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7. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

May 10, 2017 1:45 PM (in response to KlasBell)

This message was posted on behalf of Intel Corporation

Hello KlasBell,

I was wondering if you still need assistance regarding the custom resolution you are trying to set for your Dell* monitor. If you still need assistance just let me know.

Regards,
Fred
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8. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

KlasBell May 19, 2017 7:29 AM (in response to Intel Corporation)

Did you use a Dell UP3214Q when you reproduce the issue?
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9. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

May 19, 2017 5:40 PM (in response to KlasBell)

This message was posted on behalf of Intel Corporation

Hello KlasBell,

I used a Dell* P2314H monitor. I will try to reproduce the issue with other monitors we have in our lab.
I would like to get the Intel Graphics Driver Report. This link will show you how to generate it https://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html

Regards,
Fred D.
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10. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

KlasBell May 20, 2017 1:36 AM (in response to Intel Corporation)

As you can see my resolution is 1360 x 768 85hz, that is only possible because I customized that with the old 4424 driver, and it stays in memory when I update to a newer driver, but I can`t custom set any NEW resolutions, the settings for changing is gone

Intel(R) HD Graphics 4600

Report Date: Saturday, May 20, 2017
Report Time [hh:mm:ss]: 9:15:26 AM
Driver Version: 20.19.15.4624
Operating System: Windows* 10 Enterprise (10.0.15063)
Default Language: Swedish (Sweden)
Physical Memory: 15296 MB
Vendor ID: 8086
Device ID: 0412
Device Revision: 06
Graphics Output Protocol (GOP) Version: 5.0.1036
Current Resolution: 1360 x 768

Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Processor Speed: 3998 MHz
Processor Graphics in Use: Intel(R) HD Graphics 4600
Shader Version: 5.0
OpenGL* Version: 4.3
OpenCL* Version: 1.2
* Microsoft DirectX* *
Runtime Version: 12.0
Hardware-Supported Version: 11.1

* Devices connected to the Graphics Accelerator *
Active Displays: 1
Inactive Displays: 1

* Digital Display *
Display Type: Digital
Serial Number: K3R903CN237P
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: DisplayPort
Device Type: DisplayPort
Maximum Image Size
Horizontal Size: 27.56 inches
Vertical Size: 15.35 inches
Supported Modes
640 x 480 (60p Hz)
640 x 480 (75p Hz)
720 x 400 (70p Hz)
800 x 600 (60p Hz)
800 x 600 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (75p Hz)
1152 x 864 (75p Hz)
1280 x 800 (60p Hz)
1280 x 1024 (75p Hz)
1280 x 1024 (60p Hz)
1600 x 1200 (60p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (60p Hz)
1920 x 1200 (60p Hz)
1920 x 2160 (60p Hz)

Power Management Support
Active Off Mode: Supported
Raw EDID:
00 FF FF FF FF FF FF 00 10 AC 93 40 50 37 33 32
34 17 01 04 B5 46 27 78 3A 73 E0 A3 53 36 B6 26
0D 51 53 A5 4B 00 81 00 B3 00 D1 00 71 4F A9 40
81 80 D1 C0 01 01 4D 6C 80 A0 70 70 3E 80 30 20
3A 00 BA 88 21 00 00 1A 00 00 00 FF 00 4B 33 52
39 30 33 43 4E 32 33 37 50 0A 00 00 00 FC 00 44
45 4C 4C 20 55 50 33 32 31 34 51 0A 00 00 00 FD
00 1D 4B 1F 8C 1E 00 0A 20 20 20 20 20 20 01 B9
70 12 79 00 00 12 00 16 82 10 00 00 7F 07 6F 08
00 00 00 00 00 44 45 4C 93 40 50 37 33 32 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 2A 90

* Digital Television *
Display Type: Digital
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: HDMI
Device Type: Digital Television
Maximum Image Size
Horizontal Size: 62.99 inches
Vertical Size: 35.43 inches
Supported Modes
640 x 480 (60p Hz)
720 x 480 (60p Hz)
720 x 480 (60i Hz)
720 x 576 (50p Hz)
720 x 576 (50i Hz)
800 x 600 (60p Hz)
1024 x 768 (60p Hz)
1280 x 720 (60p Hz)
1280 x 720 (50p Hz)
1280 x 1024 (60p Hz)
1920 x 1080 (60p Hz)
1920 x 1080 (50p Hz)
1920 x 1080 (50i Hz)
1920 x 1080 (60i Hz)
1920 x 1080 (24p Hz)

* Other names and brands are the property of their respective owners.
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11. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

May 22, 2017 5:54 PM (in response to KlasBell)

This message was posted on behalf of Intel Corporation

Hello KlasBell,

Thanks for the additional information you are sharing with us.

I did not find anything unusual in the report you sent.

I am not sure why you are not getting the option to set custom resolutions. Have you by any chance tried different monitor and/or video port?

Regards,
Fred D.
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12. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

KlasBell May 23, 2017 8:47 PM (in response to Intel Corporation)

It works with my 52" sony TV with HDMI connected, and I wouldn't be surprised if I use HDMI to my Dell monitor it would work to, but I have not tried it, whats the point of using HDMI on a 4k monitor when displayport is the only one that support 4k resolution, EDIT I just tried with a HDMI Cable on my Dell 4k monitor and it does work, so it has something to do with displayport
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13. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

May 24, 2017 10:09 AM (in response to KlasBell)

This message was posted on behalf of Intel Corporation

Hello KlasBell,

I would like to gather more details about the issue you are currently having with custom resolutions. Please fill out the form that is in the following link and post it on this forum thread https://communities.intel.com/thread/77761

Please be as details as possible.

Regards,
Fred
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14. Re: Customized resolution for my Dell UltraSharp UP3214Q monitor

KlasBell May 29, 2017 6:23 PM (in response to Intel Corporation)

don`t you have a Dell UP3214Q? or just Another 4k Dell monitor to test would maybe work as well
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