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How to install IGC32.DLL in windows 10??

WChen68
Beginner
8,989 Views

How to install IGC32.DLL in windows 10??

I am a taiwanese

要如何安裝IGC32.DLL在WINDOWS10裡??

最近玩Might and Magic X Legacy出現錯誤, 查詢事件錯誤為IGC32.DLL 導致??

查詢WINDOWS\SYSWOW64\及WINDOWS\SYSTEM32\

都沒有IGC32.DLL模組....要如何安裝呢??

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WChen68
Beginner
2,784 Views

補充說明錯誤內容:

失敗的應用程式名稱: Might and Magic X Legacy.exe,版本: 4.2.2.12621,時間戳記: 0x524d9d94

失敗的模組名稱: igc32.dll,版本: 20.19.15.4474,時間戳記: 0x575ee695

例外狀況代碼: 0xc0000005

錯誤位移: 0x000f12ef

失敗的處理程序識別碼: 0x2288

失敗的應用程式開始時間: 0x01d2b909f8453613

失敗的應用程式路徑: C:\Program Files (x86)\Might and Magic X Legacy\Might and Magic X Legacy.exe

失敗的模組路徑: C:\WINDOWS\SYSTEM32\igc32.dll

報告識別碼: d8e17746-aac2-41a8-903c-3296e670d9b6

失敗的套件完整名稱:

失敗的套件相關應用程式識別碼:

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idata
Employee
2,784 Views

Hello Money,

 

 

Thank you for contacting Intel Communities.

 

 

This support is provided in English.

 

 

I understand that you are having issues when playing games, specifically with igc32.dll.

 

 

Can you please provide the following information to better assist you?
  • The brand and model number of your computer in case it is an OEM product (Dell, Lenovo, Acer, HP, etc).
  • In case you built your computer, please provide the brand and model number of the motherboard.
  • Full model number of the processor:
  • Did the error start happening after any software or hardware update/change?
I hope to hear from you soon.

 

 

Regards,

 

JC
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WChen68
Beginner
2,784 Views

HELLO JC

My notebook is ASUS , model: T302CA

The latest driver INTEL HD 515 has been upgraded.

Is the same problem.

 

------------------------------------------------------------------------

失敗的應用程式名稱: Might and Magic X Legacy.exe,版本: 4.2.2.12621,時間戳記: 0x524d9d94

失敗的模組名稱: igc32.dll,版本: 21.20.16.4627,時間戳記: 0x58c19c47

例外狀況代碼: 0xc0000005

錯誤位移: 0x001a79e0

失敗的處理程序識別碼: 0x2d3c

失敗的應用程式開始時間: 0x01d2ba7447f9a0ff

失敗的應用程式路徑: C:\Program Files (x86)\Might and Magic X Legacy\Might and Magic X Legacy.exe

失敗的模組路徑: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_4ac0038ddc82c1c6\igc32.dll

報告識別碼: 12236373-914e-403e-8fca-83d647c5c021

失敗的套件完整名稱:

失敗的套件相關應用程式識別碼:

---------------------------------------------------------------------------

I do not know how to solve this problem.....

Regards,

Money

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idata
Employee
2,784 Views

Hi Money,

 

 

Thank you for the information.

 

 

I am still missing the following:
  • Did the error start happening after any software or hardware update/change?
In addition, are you running the latest Windows® 10 update (Creators Update)?

 

Did you test http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/VGA/VGA_Intel_Skylake_Win10_64_VER2019154352.zip?_ga=1.53104108.575338977.1487008222 this driver from Asus?

 

 

Best Regards,

 

JC
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WChen68
Beginner
2,784 Views

HI JC

*Did the error start happening after any software or hardware update/change?

NO, only "Might and Magic X Legacy.exe" is error.

In addition, before the upgrade WINDOWS 10 Creators problems will occur,

 

After the upgrade will occur, too.

 

Using the ASUS native driver is also the same problem,

 

the current use is INTEL public version of the latest driver.

Sorry, my English is poor, most of them are translated by GOOGLE.

Hope you understand.

Best Regards,

Money

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idata
Employee
2,784 Views

Hello Money,

 

 

Thank you for the information.

 

 

Please fill out the /thread/77761 Default level information for reporting Graphics issues with all the reports requested there and post the information on this thread.

 

 

Regards,

 

JC
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idata
Employee
2,784 Views

Hello Money,

 

 

I was reviewing this thread and I wanted to know if you need further assistance?

 

 

If so, please provide the information requested before.

 

 

Regards,

 

JC
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WChen68
Beginner
2,784 Views

HI JC

How to send game information related to you??

I have prepared the "Default level information for reporting Graphics issues".

Best Regards,

Money

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idata
Employee
2,784 Views

Hi Money,

 

 

You can copy/paste the table in this thread and also attach all the reports.

 

 

Best Regards,

 

JC
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WChen68
Beginner
2,784 Views

HI JC

Copy/paste the table and reports in here ??

Best Regards,

Money

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idata
Employee
2,784 Views

Hello Money,

 

 

That is correct, it is the process to follow.

 

 

I hope to hear from you soon.

 

 

Best Regards,

 

JC
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WChen68
Beginner
2,784 Views

HELLO JC

I have posted the question here

Hope to solve this problem as soon as possible.

Best Regards,

Money

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idata
Employee
2,784 Views

Hi Money,

 

 

Thank you for the information, we will keep working on this thread.

 

 

Can you please try the following:
  1. https://downloadcenter.intel.com/download/26772/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88354 Download the latest graphics driver.
  2. Disconnect your computer from the Internet.
  3. http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstall the current graphics driver from device manager.
  4. Restart your computer.
  5. Install the graphics driver downloaded in the 1st step.
  6. Restart your computer and connect to the Internet (if necessary).
  7. Check if the issue persists.
Please let me know how it goes.

 

 

Best Regards,

 

JC
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idata
Employee
2,784 Views

Hello Money,

 

 

I was reviewing this thread and I wanted to know if you need further assistance?

 

 

Best Regards,

 

JC
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WChen68
Beginner
2,784 Views

HI JC

Recently did not play the MMX game

Re-update the driver and play the MMXgame, the same will happen the same problem.

Has updated the additional information in the content

Best Regards,

Money

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idata
Employee
2,784 Views

Hi Money,

 

 

Can you please try http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1* and let me know if the issue persists?

 

 

I hope to hear from you soon.

 

 

Regards,

 

Juan V.
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WChen68
Beginner
2,784 Views

HI Juan V

I reload the driver manually, the same problem still happens.

 

View the problem, still igc32.dll error

Best Regards,

Money

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idata
Employee
2,784 Views

Hi Money,

 

 

I have forwarded this to the appropriate team and I will update this thread once I have further information.

 

 

Best Regards,

 

Juan V.
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idata
Employee
2,784 Views

Hello Money,

 

 

Can you please confirm the following information?
  1. Are you playing on STEAM platform? If so, have you reported this to Steam support?
  2. Have you saved the game, uninstalled it, deleted all files and folders (related to the game) and reinstalled it?
I hope to hear from you soon.

 

 

Regards,

 

Juan V.
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WChen68
Beginner
2,578 Views

Hello Juan V.

1. Are you playing on STEAM platform? If so, have you reported this to Steam support?

A: I did not play any games on the steam platform ... because the installation of the steam software will be wrong.

MMX is not connected to the network game.

2. Have you saved the game, uninstalled it, deleted all files and folders (related to the game) and reinstalled it?

A: Yes, I have done to save game data, reinstall the game, the same will be a problem.

PS.

MMX-> Might and Magic X.

I have two different versions.In the other computer using INTEL_E5400 CPU and Nvidia GT630 graphics card to run this game will not have the same problem.

Best Regards,

Money

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