2 Replies Latest reply on Apr 24, 2017 12:03 PM by Intel Corporation

    Intel Factory Testing Used Processors

    PapaFav

      I  have an Intel i7 5930K processor that I suspect is bad. Either that or the L-2011 socket. Is it possible to send the processor to Intel to have it tested?

       

      Thanks

      Steve

        • 1. Re: Intel Factory Testing Used Processors
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello PapaFav,
           
          Thank you for contacting the Intel community.
           
          I’m sorry Intel does not have repair or testing services for the processors, in this case, what is the issue that you have that makes you think the processor is bad?
           
          What troubleshooting have you done so far to determine the processor is the culprit in your system?
           
          Would you please provide us with more detailed information about the issue you get and your system configuration?
          Motherboard model:
          Ram part number:
          Power supply wattage:
          Video card model if you have on installed:
           
          Please let me know this information to better assist you.
           
           
          Best regards,
           
           
          Ivan.
           

          • 2. Re: Intel Factory Testing Used Processors
            Intel Corporation
            This message was posted on behalf of Intel Corporation


            Hello ,


            I'm following on this post to ask you if your issue has been resolved or if you need further assistance.


            Regards,


            Ivan.