9 Replies Latest reply on Apr 25, 2017 1:29 PM by Intel Corporation Branched to a new discussion.

    Intel(R) Dual Band Wireless-AC 8260 : Has encountered a conflict in resources and could not load.

    etalot

      Every time when I turn on my DELL XPS 13 2015 (9343) it's a fortune: will wifi work on not. In 20 percent - NO! To make work it again I have to turn off laptop and turn on again. I suffer with this more than 1 year. Windows 10 clean installed.

      I thought Windows 10 Creators Update will fix it, but NO!

      Driver Provider: Intel

      Driver Date: 15 mar 2017

      Driver Version: 19.50.1.5

       

      Events(chronological order):

      The system has returned from a low power state.

      Wake Source: Power Button

       

      7017 - secure boot (SB) configuration

       

      Intel(R) Dual Band Wireless-AC 8260 : Has encountered a conflict in resources and could not load.

       

      Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.

       

      Intel(R) Dual Band Wireless-AC 8260 : Could not find a network adapter.

       

      Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.

       

      NDIS: The network interface "Intel(R) Dual Band Wireless-AC 8260" has begun resetting.  There will be a momentary disruption in network connectivity while the hardware resets.

      Reason: The network driver requested that it be reset.

      This network interface has reset 1 time(s) since it was last initialized.

       

      Intel(R) Dual Band Wireless-AC 8260 : Has encountered a conflict in resources and could not load.

       

      Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.

       

      Intel(R) Dual Band Wireless-AC 8260 : Could not find a network adapter.

       

      Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.

       

      Intel(R) Dual Band Wireless-AC 8260 : Has encountered a conflict in resources and could not load.

       

      Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.

       

      5032 - Driver Miniport reset watchdog

       

      The network interface "Intel(R) Dual Band Wireless-AC 8260" has begun resetting.  There will be a momentary disruption in network connectivity while the hardware resets.

      Reason: The network driver requested that it be reset.

      This network interface has reset 2 time(s) since it was last initialized.

       

      WLAN Extensibility Module has stopped.

       

      Intel(R) Dual Band Wireless-AC 8260 : The network adapter has returned an invalid value to the driver.

      s

      The \Device\NDMP13 service entered the Intel(R) Dual Band Wireless-AC 8260 state.

       

      Intel(R) Dual Band Wireless-AC 8260 : Has encountered an internal error and has failed.

       

      <a lot of this messages>

       

      Please help!

        • 1. Re: Intel(R) Dual Band Wireless-AC 8260 : Has encountered a conflict in resources and could not load.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello etalot,

           

          We understand that you're having issues with your Intel® Dual Band Wireless-AC 8260.

           

          In order to better assist you we would like to have some more information:

           

          1. Was this adapter preinstalled on your system, or an upgrade part?
          2. Have you engaged your computer manufacturer in regards to this issue?
          3. Please download and run the Intel® System Support Utility. This application will scan your hardware configuration and settings and allow you to save them into a report.
          4. Please create a WLAN report so that we may further review the errors described (How to Create a WLAN Report in Windows 10).

           
          NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

           

          To share these files with us you will need to switch over to the "advanced editor" mode while replying (top right of reply box) to enable attachments.

           

          We look forward to hearing back from you.

           

          Best regards,
          Carlos A.

          • 2. Re: Intel(R) Dual Band Wireless-AC 8260 : Has encountered a conflict in resources and could not load.
            etalot

            1. Upgrade.

            2. From the first day there is random issue with original sound card. Repeatedly I contact with Dell Support, but nothing. They advices is very primitive like: make clean install of Windows 10. Nevertheless I did all his advices and got nothing. Issue still exist. This is my last device from dell. Their support is disgustingly. I'm not the only one who have this issue.

            3. Done

            4. http://st.denderevo.com/intel.xml

            • 3. Re: Intel(R) Dual Band Wireless-AC 8260 : Has encountered a conflict in resources and could not load.
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello etalot,

              We don't provide support for custom wireless integrations or upgrades. Issues like these being commonplace (almost expected) are part of the reason why.

              - Regulatory Information Regarding Hardware Installation or Upgrade.
              - Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?
               
              Please keep in mind that it's very likely that you're experiencing a hardware compatibility issue. The Intel® Dual Band Wireless-AC 8260 adapter comes in 7 different versions, only your OEM can let you know which, if any, are compatible with your system. After which, your support will come through them.

              - Intel® Dual Band Wireless-AC 8260 Specifications (under ordering and compliance)

              Without guarantees, we can recommend removing your current wireless driver and installing our IT Admin version through a driver only install (without wireless software). 

              1. Download and extract our latest IT Admin driver for your adapter: Wireless_19.50.1_Driver64_Win10.zip
              2. Under Programs and Features in the Control Panel, uninstall any instance of the "Intel® PROSet/Wireless Software." When prompted, choose to "discard settings."
              3. Go to the Device Manager > Network Adapters > Right click on your Intel(R) Dual Band Wireless-AC 8260 and uninstall it. Make sure to mark the option to "Delete the driver software for this device."
              4. Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else (unless you're ok with the extra wait) and press OK.
              5. Reboot your computer.
              6. Go to the Device Manager > Network Adapters > Right click on your Intel(R) Dual Band Wireless-AC 8260 again, this time choose to "Update driver software..." > Select the option to "Locate and install driver software manually." Here you will need to direct the wizard to the location where you extracted the IT Admin package back in step one.

              After this, you may apply our recommended wireless settings as an optional step.

              We hope this makes a difference.

              Best regards,
              Carlos A.

              • 5. Re: Intel(R) Dual Band Wireless-AC 8260 : Has encountered a conflict in resources and could not load.
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello etalot,

                If after these steps your issue continues, our next best recommendation will be to work with your computer manufacturer to make sure that you're using a wireless adapter that has been approved for your computer. If your current adapter is not on their hardware validation list, you can work with them to get an adapter that will work.

                If they provided the approval for your current replacement, then you will need to rely on them as your main source of support.

                Best regards,
                Carlos A.

                • 6. Re: Intel(R) Dual Band Wireless-AC 8260 : Has encountered a conflict in resources and could not load.
                  etalot

                  Windows PC computers concept is always was multi hardware system. Do you hear about old standard Plug & Play? How old are you?

                  In 90th Windows PCs became popular because any user can assemble from different hadware cheap UPGRADABLE PC.

                  From wikipedia:

                  "Legacy Plug and Play was defined in Microsoft and Intel specifications, which proposed changes to legacy hardware, as well as the BIOS to support operating system-bound discovery of devices."

                   

                  So, what are you saying about?! Are you professional? I'm not sure!

                   

                  I got new interest event:

                         Intel(R) Dual Band Wireless-AC 8260 : The network adapter has returned an invalid value to the driver.

                   

                  This is means the intel driver can't process some events from intel wifi adapter, or can't work with it correct. And this is mean that intel driver isn't sterling/completed.

                   

                  Full xml event:

                  Log Name:      System

                  Source:        Netwtw04

                  Date:          24-Apr-17 06:42:51

                  Event ID:      5010

                  Task Category: None

                  Level:         Error

                  Keywords:      Classic

                  User:          N/A

                  Computer:      XPS

                  Description:

                  Intel(R) Dual Band Wireless-AC 8260 : The network adapter has returned an invalid value to the driver.

                  Event Xml:

                  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                    <System>

                      <Provider Name="Netwtw04" />

                      <EventID Qualifiers="49152">5010</EventID>

                      <Level>2</Level>

                      <Task>0</Task>

                      <Keywords>0x80000000000000</Keywords>

                      <TimeCreated SystemTime="2017-04-24T03:42:51.365131200Z" />

                      <EventRecordID>3326</EventRecordID>

                      <Channel>System</Channel>

                      <Computer>XPS</Computer>

                      <Security />

                    </System>

                    <EventData>

                      <Data>\Device\NDMP1</Data>

                      <Data>Intel(R) Dual Band Wireless-AC 8260</Data>

                      <Binary>000008000200380000000000921300C0000000000000000000000000000000000000000000000000574452566F170000</Binary>

                    </EventData>

                  </Event>

                  • 7. Re: Intel(R) Dual Band Wireless-AC 8260 : Has encountered a conflict in resources and could not load.
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello etalot,

                    We understand your frustration. Unfortunately, wireless adapters are not simple plug and play devices. These limitations are not put in place by us, but by your computer manufacturer (and regulatory agencies). If it were up to us, we would make it as simple as possible to add new Intel® parts into any computer.

                    Errors such as these generally mean that our driver is unable to communicate properly with your adapter, or that your adapter is not responding properly. This points towards your adapter being faulty, not installed properly (physically), or not compatible. 

                    Our recommendation is to verify with your computer manufacturer, and if possible to purchase a wireless adapter replacement from them. However, you may also want to test using the Microsoft* In-box driver. For this you will need to remove our current driver, and allow the operating system to install it's generic version:

                    Device Manager > Network Adapters > Intel(R) Dual Band Wireless-AC 8260 > Right click > Uninstall Driver Software > Delete the driver software for this device. 

                    You may need to do this once or twice, or until the driver provider shown under properties is Microsoft* and not Intel®.

                    Best regards,
                    Carlos A.

                    • 8. Re: Intel(R) Dual Band Wireless-AC 8260 : Has encountered a conflict in resources and could not load.
                      etalot

                           Unfortunately, wireless adapters are not simple plug and play devices.

                       

                      Do you try tell me about frequencies limitation in different countries? Other reasons why "wireless adapters are not simple plug and play devices" I don't see.

                       

                           This points towards your adapter being faulty, not installed properly (physically), or not compatible.

                       

                      Adapter works fine (and much faster than original Broadcom) till I put laptop in sleep mode and get back.

                      So, if I will stop use Sleep mode and will start use Hibernate instead problem will be gone. And I'm not sure that original adapter(Broadcom) didn't have same issue. As I remember it have. And that is why I changed it.

                      • 9. Re: Intel(R) Dual Band Wireless-AC 8260 : Has encountered a conflict in resources and could not load.
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello etalot,

                        Since the adapter can be put into a sleep state, but not woken back up, it's very possible that your computer does not support the same power management features integrated into the Intel® Dual Band Wireless-AC 8260. 

                        This is not an adapter or driver issue, but rather compatibility.

                        You may try updating to the latest BIOS available for your computer, which was released in February of this year. It's possible that this may resolve the issue, but we cannot guarantee anything:

                        Dell XPS 13 9343* System BIOS.

                        NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

                        Best regards,
                        Carlos A.