4 Replies Latest reply on Apr 25, 2017 2:57 PM by Intel Corporation

    Intel dual-band ac-8260 connection issues.

    Tonyray

      I have a two day old asus laptop with the intel ac-8260. While using the wifi anywhere the connection will randomly stop working while still being recognized as being connected. I've tried several solutions including: reseting the adapter, fresh driver installs, updating to the newest driver(19.50), using an older driver, and windows troubleshooting. I'm trying to find a solution to the problem without having to get a replacement laptop. I'm at a loss at the moment about there being a fix for it because I think i have a faulty network adapter.

       

      Any help is greatly appreciated,

       

      Thanks.

        • 1. Re: Intel dual-band ac-8260 connection issues.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Tonyray,

          We understand that your new PC is having connectivity issues with different wireless networks and the issue persists after the actions you attempted. As you mentioned, doing a clean install of the current Intel® PROSet/Wireless Software and Drivers for Windows® 10 [19.50.1] is recommended (remove the PROset program and delete the 8260 driver from Device Manager before installing).
          Also, you can use the configuration mentioned in the advisory: Recommended Settings for 802.11n Connectivity.
          Please make sure you try different types of networks, in some cases the 8260 may work better with routers using 802.11ac and the 5 GHz band. If the router is older, you can still modify the adapter's configuration or perform other actions.

          For further assistance please provide the following information:

          - Download Intel® System Support Utility, run the tool with the connection working fine, and use it to create a report with all sections, once the report is created, click on the "Next" button. In the following screen, save the report to a file. Then use the Advanced editor options to add the resulting XML file to your post as an attachment.
          - Access point model and firmware version.

          If the connection cannot be established with any access point even if the PC is close to it, and considering that this is a new PC, we advise to create a case with Asus* Support or their authorized service provider. You would expect a new computer to work well, and we have seen cases where a loose antenna connector may cause signal issues.

          Regards,
          Jonathan B.

          • 2. Re: Intel dual-band ac-8260 connection issues.
            Tonyray

            Thanks for the response.

             

            I've currently tried everything I've seen as a suggestion from both intel and others with similar problems and seems to still have the problems. I have contacted Asus and they are letting me ship in the laptop to be looked at and be fixed at no cost to me.

             

            UPDATE: I brought the laptop with me to school today just to try it out and it connects to and holds the connection to the wifi at my university. This is causing me to wonder where my problem really is. What would cause the wifi to not work at my home location but work at school?

            • 3. Re: Intel dual-band ac-8260 connection issues.
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Tonyray,

               

              It's hard to know without looking at all the information.

               

              - Please try forgetting the network and setting it up again from scratch.
              - If this does not help, you may try to connect a few times and then create a WLAN report, this should contain some information that may help us in order to provide more suggestions.
              - It's also important to make sure that your router at home is using the latest firmware available. This can be obtained through the router manufacturer or your internet service provider.

               

              The following pages should help with these steps:

               

              - How to Create a WLAN Report in Windows® 10 - by tenforums.com
              - How to Delete a Saved Wi-Fi Network on Windows® 10 - by howtogeek.com

              - Where To Place Your Router To Get The Absolute Best WiFi Connection - by huffingtonpost.com

               

              NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

               

              Best regards,
              Carlos A.

              • 4. Re: Intel dual-band ac-8260 connection issues.
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Tonyray,

                Please let us know if there have been any updates since our last message, or in case you have additional questions.

                Regards,
                Jonathan B.