Don't worry, if everyone was an IT Pro, I wouldn't have a job.
I agree, this error does seem to be related to the Driver Update Utility. What we can do here will be to uninstall the Intel® Driver Update Utility from Programs and Features, then manually remove and update your wireless driver:
- Download and save the latest wireless driver available for your adapter (but don't install it yet) Wireless_19.50.0_PROSet64_Win7.exe.
- Uninstall your current Intel® PROSet/Wireless Software. Choose to "Discard Settings" when prompted.
- Manually uninstall the driver for your wireless adapter.
- Remove temporary files: Press the Windows* Key + R combo to open the run box > Type Cleanmgr.exe and press OK > Check "Temporary Files" and uncheck everything else > Press OK.
- Restart your computer.
- Install the wireless driver we downloaded back in step one.
Steps 3 and 4 are optional, but they will help make sure that all possibly problematic traces of your old driver and it's settings are cleared out. In the future, you can simply download the latest driver and install it. You may also want to apply our recommended wireless settings.
Additionally, you may want to reset your browser:
NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.
Great. We look forward to finding out your results.
If you have more questions, or issues with any of the steps, feel free to let us know. We're here to help.
Hello Carlos A,
I followed your instructions and now have the following details under Network Adapters:
Intel Centrino Advanced -N6235
Driver Date: 30th April 2015
Driver Version: 18.104.22.168
I clicked on the latest driver link you provided, but didn't have a clue as to which one to download, or, if I needed to update the driver again, but so far I have had no further problems. If you could let me know, that would be great.
Great. We can confirm that you've installed the correct driver. We're glad to hear that your issue has not presented itself again.
We have an article that tells you which is the latest Intel® PROSet package applicable, and which driver it will install for your adapter. This article is kept updated, so you can bookmark it and reference back to it in the future. All you need to do is expand your operating system version, locate your adapter, and click on the download option under the PROSet version next to it.
If the issue comes back or you need any further assistance, feel free to contact us again any time. We're always glad to help.
Hi Carlos A,
Just wanted to say thank you for providing me with detailed instructions as to how to solve my problem that even a novice like myself could follow and also for the further link to update my driver if needed.
I really appreciate all the help you have given me.
Once again, many thanks,
You're very welcome. It's always good to receive positive feedback.
If there's anything else we can help you with, or you have issues again in the future, don't hesitate to contact us again. There's no need to go it alone.