7 Replies Latest reply on Apr 19, 2017 3:02 PM by Intel Corporation

    Intel centrino advanced n 6235 Please help

    kittie1942

      I am a complete novice to the world of computing, so hope I have sent this to the right place.

      I have Windows 7 Home Premium 64 bit and my problem is with:

      Intel Centrino Advanced N 6235

      Driver Version 15.7.0.4

       

      Internet Explorer 11 stopped working intermittently, so I checked Action centre then maintenance and under view reliability history it said Internet explorer had stopped working and Intel Proset/Wireless Configure Service stopped working. This has happened for the last few months.

      I downloaded the intel driver utility update, clicked on upgrade (as recommended) and the following message appeared:

      "Errors detected during install error [800000000]. This version can not upgrade from the current older product. Please uninstall the older product manually. Please uninstall the older product manually".

      I also have an error in event viewer of ESRV_SVC_QUEENCREEK which after looking up think it is to do with the intel driver update.

       

      It has taken me weeks to get this far and now I don't know what else to do, so would be grateful for any detailed help with my problem.