8 Replies Latest reply on Apr 24, 2017 10:27 AM by Intel Corporation

    HD Graphics 530 Driver v 21.20.16.4590 - VIDEO_TDR_FAILURE

    Happyswed

      Owner of Dell XPS 15 9550 with a 4K display and  Intel HD Graphics 530 and an Nvidia GeForce GTX 960M.  I am running Windows 10 Pro. Since updated from windows update it crash several times each day. Roll back is not possible (grayed out). Frequent flashing of the screen and ending with blue-screen..

       

       

       

      System Info

       

      <?xml version="1.0"?>

      <SSU>

          <Setting id="Version">1.2.0.58</Setting>

          <Setting id="Scan Date">04-12-2017</Setting>

          <Setting id="Scan Time">00:00:21.0884116</Setting>

          <Details id="Computer" displayName="" value="">

              <Setting id="BaseBoard Manufacturer" displayName="" value="Dell Inc." />

              <Setting id="BIOS Mode" displayName="" value="UEFI" />

              <Setting id="BIOS Version/Date" displayName="" value="Dell Inc. 1.2.19 , 12-22-2016 12:00" />

              <Setting id="CD or DVD" displayName="" value="Not Available" />

              <Setting id="Embedded Controller Version" displayName="" value="255.255" />

              <Setting id="Platform Role" displayName="" value="Mobile" />

              <Setting id="Processor  " displayName="" value="Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz , GenuineIntel" />

              <Setting id="Secure Boot State" displayName="" value="On" />

              <Setting id="SMBIOS Version" displayName="" value="2.8" />

              <Setting id="Sound Card" displayName="" value="Intel(R) bildskärmsljud" />

              <Setting id="Sound Card" displayName="" value="Realtek Audio" />

              <Setting id="Sound Card" displayName="" value="NVIDIA Virtual Audio Device (Wave Extensible) (WDM)" />

              <Setting id="System Manufacturer" displayName="" value="Dell Inc." />

              <Setting id="System Model" displayName="" value="XPS 15 9550" />

              <Setting id="System SKU" displayName="" value="06E4" />

              <Setting id="System Type" displayName="" value="x64-based PC" />

              <Details id="Display" displayName="" value="">

                  <Setting id="Intel ® Graphics Driver Version" displayName="" value="Not Available" />

                  <Details id="Intel(R) HD Graphics 530" displayName="" value="">

                      <Setting id="Adapter Compatibility" displayName="" value="Intel Corporation" />

                      <Setting id="Adapter DAC Type" displayName="" value="Internal" />

                      <Setting id="Adapter RAM" displayName="" value="1,00 GB" />

                      <Setting id="Availability" displayName="" value="Running or Full Power" />

                      <Setting id="Bits Per Pixel" displayName="" value="32" />

                      <Setting id="Caption" displayName="" value="Intel(R) HD Graphics 530" link="http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+530" />

                      <Setting id="CoInstallers" displayName="" value="C:\WINDOWS\System32\DriverStore\FileRepository\ki120637.inf_amd64_edd2419f06af898d\igxpco64.dll, CoDeviceInstall" />

                      <Setting id="Color Table Entries" displayName="" value="4294967296" />

                      <Setting id="Dedicated Video Memory" displayName="" value="Not Available" />

                      <Setting id="Driver" displayName="" value="igdkmd64.sys" />

                      <Setting id="Driver Date" displayName="" value="01-18-2017 01:00" />

                      <Setting id="Driver Path" displayName="" value="C:\WINDOWS\system32\DriverStore\FileRepository\ki120637.inf_amd64_edd2419f06af898d\igdkmd64.sys" />

                      <Setting id="Driver Provider" displayName="" value="Intel Corporation" />

                      <Setting id="Driver Version" displayName="" value="21.20.16.4590" />

                      <Setting id="INF" displayName="" value="oem96.inf" />

                      <Setting id="INF Section" displayName="" value="iSKLD_w10_DS" />

                      <Setting id="Install Date" displayName="" value="Not Available" />

                      <Setting id="Installed Drivers" displayName="" value="igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32" />

                      <Setting id="Last Error Code" displayName="" value="Not Available" />

                      <Setting id="Last Error Code Description" displayName="" value="Not Available" />

                      <Setting id="Last Reset" displayName="" value="Not Available" />

                      <Setting id="Location" displayName="" value="PCI bus 0, device 2, function 0" />

                      <Setting id="Manufacturer" displayName="" value="Intel Corporation" />

                      <Setting id="Microsoft DirectX* Version" displayName="" value="DirectX 12" />

                      <Setting id="Monochrome" displayName="" value="No" />

                      <Setting id="Number of Colors" displayName="" value="4294967296" />

                      <Setting id="Number of Video Pages" displayName="" value="Not Available" />

                      <Setting id="PNP Device ID" displayName="" value="PCI\VEN_8086&amp;DEV_191B&amp;SUBSYS_06E41028&amp;REV_06\3&amp;11583659&amp;0&amp;10" />

                      <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                      <Setting id="Power Management Supported" displayName="" value="Not Available" />

                      <Setting id="Refresh Rate - Current" displayName="" value="59 Hz" />

                      <Setting id="Refresh Rate - Maximum" displayName="" value="59 Hz" />

                      <Setting id="Refresh Rate - Minimum" displayName="" value="59 Hz" />

                      <Setting id="Resolution" displayName="" value="3840 X 2160" />

                      <Setting id="Scan Mode" displayName="" value="Noninterlaced" />

                      <Setting id="Service Name" displayName="" value="igfx" />

                      <Setting id="Status" displayName="" value="OK" />

                      <Setting id="Video Architecture" displayName="" value="VGA" />

                      <Setting id="Video Memory" displayName="" value="Unknown" />

                      <Setting id="Video Processor" displayName="" value="Intel(R) HD Graphics Family" />

                  </Details>

                  <Details id="NVIDIA GeForce GTX 960M" displayName="" value="">

                      <Setting id="Adapter Compatibility" displayName="" value="NVIDIA" />

                      <Setting id="Adapter DAC Type" displayName="" value="Integrated RAMDAC" />

                      <Setting id="Adapter RAM" displayName="" value="2,00 GB" />

                      <Setting id="Availability" displayName="" value="Offline" />

                      <Setting id="Bits Per Pixel" displayName="" value="Not Available" />

                      <Setting id="Caption" displayName="" value="NVIDIA GeForce GTX 960M" />

                      <Setting id="CoInstallers" displayName="" value="C:\WINDOWS\System32\DriverStore\FileRepository\ki120637.inf_amd64_edd2419f06af898d\igxpco64.dll, CoDeviceInstall" />

                      <Setting id="Color Table Entries" displayName="" value="Not Available" />

                      <Setting id="Dedicated Video Memory" displayName="" value="Not Available" />

                      <Setting id="Driver" displayName="" value="nvlddmkm.sys" />

                      <Setting id="Driver Date" displayName="" value="09-25-2016 02:00" />

                      <Setting id="Driver Path" displayName="" value="C:\WINDOWS\system32\DriverStore\FileRepository\nvdm.inf_amd64_d8fa82bdfe4d2b3f\nvlddmkm.sys" />

                      <Setting id="Driver Provider" displayName="" value="NVIDIA" />

                      <Setting id="Driver Version" displayName="" value="21.21.13.6942" />

                      <Setting id="INF" displayName="" value="oem85.inf" />

                      <Setting id="INF Section" displayName="" value="Section202" />

                      <Setting id="Install Date" displayName="" value="Not Available" />

                      <Setting id="Installed Drivers" displayName="" value="C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_d8fa82bdfe4d2b3f\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_d8fa82bdfe4d2b3f\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_d8fa82bdfe4d2b3f\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_d8fa82bdfe4d2b3f\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_d8fa82bdfe4d2b3f\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_d8fa82bdfe4d2b3f\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_d8fa82bdfe4d2b3f\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_d8fa82bdfe4d2b3f\nvwgf2um" />

                      <Setting id="Last Error Code" displayName="" value="Not Available" />

                      <Setting id="Last Error Code Description" displayName="" value="Not Available" />

                      <Setting id="Last Reset" displayName="" value="Not Available" />

                      <Setting id="Location" displayName="" value="PCI bus 1, device 0, function 0" />

                      <Setting id="Manufacturer" displayName="" value="NVIDIA" />

                      <Setting id="Microsoft DirectX* Version" displayName="" value="DirectX 12" />

                      <Setting id="Monochrome" displayName="" value="No" />

                      <Setting id="Number of Colors" displayName="" value="Not Available" />

                      <Setting id="Number of Video Pages" displayName="" value="Not Available" />

                      <Setting id="PNP Device ID" displayName="" value="PCI\VEN_10DE&amp;DEV_139B&amp;SUBSYS_06E41028&amp;REV_A2\4&amp;AF2299&amp;0&amp;0008" />

                      <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                      <Setting id="Power Management Supported" displayName="" value="Not Available" />

                      <Setting id="Refresh Rate - Current" displayName="" value="Not Available" />

                      <Setting id="Refresh Rate - Maximum" displayName="" value="Not Available" />

                      <Setting id="Refresh Rate - Minimum" displayName="" value="Not Available" />

                      <Setting id="Resolution" displayName="" value="Not Available" />

                      <Setting id="Scan Mode" displayName="" value="Not Available" />

                      <Setting id="Service Name" displayName="" value="nvlddmkm" />

                      <Setting id="Status" displayName="" value="OK" />

                      <Setting id="Video Architecture" displayName="" value="VGA" />

                      <Setting id="Video Memory" displayName="" value="Unknown" />

                      <Setting id="Video Processor" displayName="" value="GeForce GTX 960M" />

                  </Details>

           

                      </Details>

                  </Details>

              </Details>

          </Details>

      </SSU>