This message was posted on behalf of Intel Corporation
Thank you for contacting the Intel community.
Is there any way that you can change the OpenGL 2.0 to GL 1.4 to see what will be the result
Perhaps you can try installing the Intel® graphics driver manually, I apologize if you already try this.
Please check Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver and see how to Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*
If there is no way to change the OpenGL and installing the driver manually gives the same problem, then I will appreciate if you could fill out the information at the following link for further investigation.
Thank you for your quick reply.
My test PC for this problem has Intel HD Graphics 530 and its OpenGL version is 4.4.0
And I was trying to change it, however, I have no idea. I could not find anyway to change it.
So, I am going to attach my test PC's information.
Answers (N/A if not applicable)
Provide a detailed description of the issue
Details are in the first thread.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Brand : Samsung.
Model : DB400T6B-G22/C
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Home x64, version 1607, os build 14393.953
.VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
I have no idea.
It only shows "Intel Video BIOS"
I execute GpuCapViewer and gpu-z, but could not find it.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
NKEditor.exe (our software, if you need this, you can download here
but language is Korean in that program.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
resolution : 1920 * 1080
refresh rate : 59 Hz
AC or DC mode, i.e. is power cable plugged in or not?
AC and plugged.
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Download our program. (download link is mentioned above)
- Install it (with Administrator authority)
- Run it as Administrator.
Just do that with Intel Graphics Driver version over xx.xx.xx.4534
I cannot run "dispdiag"
SSU and DxDiag information are attached.