4 Replies Latest reply on Jun 8, 2017 9:45 AM by Eric___

    ig9icd32.dll, ig8icd32.dll, ig75icd32.dll error

    wanna

      Hello, This is Steve, from Korea Intellectual Property Office.

       

      For patent application, we provides some software.

       

      Those software have some problems after MS windows recent updates(Nov, 2016 / Feb, 2017) which include Intel Graphic Driver update.

       

       

      When we try to run our software, it doesn't show up.

      We can see it runs in our Windows' task manager, but we can not see the program. It only exists in task manager.

       

       

      We have tried to figure out what was the problem and there maybe some problem with Intel Graphic Drivers(some specific files)

       

       

      The driver information which causes these problems are Intel(R) HD Graphics 4400, 4600, 5500, 510, 520, 530, 620 and so on. Versions are xx.xx.xx.4534 and over.

      and Intel's files which have problems are ig75icd32.dll, ig8icd32.dll and ig9icd32.dll. These result may not be correct, because it comes from our tests.

       

      I think there is some bugs with those files when they call the ntdll.dll.

       

      Here is a screen capture of debugging log.

       

      ig9icd32dll_log.png

       

      You can check the "Access Violation" exception at the end of log.

       

      After starting "ig9icd32.dll" thread, ntdll.dll throws the exception "Access Violation"

       

      I already googled and searched in this community. (In intel community, more than 70 discussions about similar problem were posted)

      And I could find some postings in stackoverflow, github, and reddit, too.

      Most of the answer was, keep my driver up-to-date. or try the beta version.

       

      I already did all and, it doesn't work.

       

      So, How can I solve this problem?

       

      Since there are lots postings bout this problem in Intel Community, maybe Intel know the problem.

      When will it be fix?

       

       

      And I have an another question.

      usually, most of the dll files are located in system folders(system32 or syswow64) and loaded from there.

      however, why ig9icd32.dll file is located in some specific folder? (system32/Drivestore/FileRepository/igdlh64.inf_amd64_eb6d5c41a8316031) and loaded from there?

       

       

      If you have any solutions for this problem, please let me know.

       

      Thanks in advance.

       

      Steve.

        • 1. Re: ig9icd32.dll, ig8icd32.dll, ig75icd32.dll error
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello wanna,
           
          Thank you for contacting the Intel community.
           
          Is there any way that you can change the OpenGL 2.0 to GL 1.4 to see what will be the result
           
          Perhaps you can try installing the Intel® graphics driver manually, I apologize if you already try this.
           
          Please check Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver and see how to Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*
           
          If there is no way to change the OpenGL and installing the driver manually gives the same problem, then I will appreciate if you could fill out the information at the following link for further investigation.
          https://communities.intel.com/thread/77761
           
           
           
          Regards,
           
          Ivan.
           

          • 2. Re: ig9icd32.dll, ig8icd32.dll, ig75icd32.dll error
            wanna

            Thank you for your quick reply.

             

            My test PC for this problem has Intel HD Graphics 530 and its OpenGL version is 4.4.0

            And I was trying to change it, however, I have no idea. I could not find anyway to change it.

             

            So, I am going to attach my test PC's information.

             

            Category

            Questions

            Answers (N/A if not applicable)

            Description

            Provide a detailed description of the issue

            Details are in the first thread.

            Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

            Always (100%): X

            Often (51-99%):

            Sporadic (20-50%):

            Very Sporadic (<20%):

            Hardware (HW)

            Brand and Model of the system.

            Brand : Samsung.

            Model : DB400T6B-G22/C

            Hybrid or switchable graphics system?
            ie Does it have AMD or NV graphics too?

            No

            Make and model of any Displays that are used to see the issue (see note2 below).
            LFP
            = Local Flat Panel (Laptop panel)
            EFP = External Flat Panel (Monitor you plug in)

            EFP

            How much memory [RAM] in the system (see note2 below).

            8.00 GB

            Provide any other hardware needed to replicate the issue.
            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

            No

            Hardware Stepping (see note1 below).

            Software (SW)

            Operating System version (see note2 below).

            Windows 10 Home x64, version 1607, os build 14393.953

            .VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

            I have no idea.

            It only shows "Intel Video BIOS"

            I execute GpuCapViewer and gpu-z, but could not find it.

            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

            21.20.16.4590

            SW or Apps version used to replicate the issue.

            NKEditor.exe (our software, if you need this, you can download here

            http://www.patent.go.kr/jsp/kiponet/common/AllRouteDown.jsp?fn=NKEditor_20141206&fh=exe )

            but language is Korean in that program.

            Configurations

            Single display, clone, or extended (see note2 below).

            single

            Display resolution & refresh rate setting of each display (see note2 below).

            resolution : 1920 * 1080

            refresh rate : 59 Hz

            AC or DC mode, i.e. is power cable plugged in or not?

            AC and plugged.

            How to repro

            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

            1. Download our program. (download link is mentioned above)
            2. Install it (with Administrator authority)
            3. Run it as Administrator.

             

            Just do that with Intel Graphics Driver version over xx.xx.xx.4534

             

             

             

            I cannot run "dispdiag"

            SSU and DxDiag information are attached.

             

             

            Thanks.

             

            Steve.

            • 3. Re: ig9icd32.dll, ig8icd32.dll, ig75icd32.dll error
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello wanna,
               
              I sent you a private message.
               
              Regards,
               
               
              Ivan.
               

              • 4. Re: ig9icd32.dll, ig8icd32.dll, ig75icd32.dll error
                Eric___

                I am still seeing a similar issue in the recently released driver version 21.20.16.4678.  Are there any updates on this issue?  Thanks.