9 Replies Latest reply on Apr 24, 2017 2:46 PM by Intel Corporation

    Fix for issue in HD Graphics 530 Driver v 21.20.16.4590 - VIDEO_TDR_FAILURE?

    Brian44

      I have a new Dell XPS 15 9550 with a 4K display and  Intel HD Graphics 530 and an Nvidia GeForce GTX 960M.  I am running Windows 10.

      The system worked fine after I got it until after April 2nd. Sometime between the 2nd and the 6th, it looks like there was a graphics driver update pushed to my system as part of a Windows Update.  After that, the system became erratic with frequent flashing of the screen particularly after coming back from sleep.  Sometimes the flashing would not stop until the system had a BSOD.  The error was VIDEO_TDR_FAILURE in igdkmd64.sys.

       

      I updated the Nvidia driver, and the Intel HD 530 driver was up to date with version 21.20.16.4590.  After trying a lot of different trouble shooting steps with no luck I decided to roll back the HD 530 driver to version 20.19.15.4531. This immediately solved the problem and I have not seen a recurrence in several days.  Before, the system would crash several times a day.

       

      It is pretty clear there is a bug in the 21.20.16.4590 driver. Is Intel aware of this and when will there be an updated version of this driver?