6 Replies Latest reply on Apr 19, 2017 2:18 PM by Intel Corporation

    Black screen with Intel drivers on Dell XPS 13 with HD Iris 540

    ilpincy

      Hello everybody,

       

      I have a Dell XPS 13 9350 with an Intel HD Iros 540 graphics card.

       

      Every worked nicely until an automatic update turned my screen black. After reinstalling Windows 10 from scratch, I discovered that with the generic graphics driver provided by Windows the screen works, but any specific driver for my card turns the screen black. I tried, with no success, in this order:

       

      • All the versions of the graphics driver found on the Dell website
        • 20.19.15.4531, A07, 29 Dec 2016
        • 20.19.15.4483, A06 07, Sep 2016
        • 20.19.15.4454, A05 29, Jun 2016
        • 20.19.15.4390, A04 14, Apr 2016
      • The latest driver found in the Intel website (15.45.16.4627)

       

      None of these works. As soon as any of these drivers are installed, the screen turns black. Upon reboot, the screen stays black in the login screen.

       

      The only fix I found so far is to remove the driver completely, and use the default graphics driver of Windows. I also had to disable automatic driver updates, otherwise the screen would turn black again upon reinstallation of the driver.

       

      What are my options? Is there any diagnostic information I can provide that can help me troubleshoot the problem? I am a Linux user and I know very little about Windows.

       

      Thank you in advance for any help you can provide.