3 Replies Latest reply on Apr 18, 2017 2:36 PM by Intel Corporation

    Intel USB3 host Controller(Code 10)

    AceOfHeartz

      I currently have Windows 8.1, and all of my ports aren't working due to that code error I found in the Device Manager(Attachment: uSB3.png). I also have a B150 Gaming M3 MOBO. If I can't solve this USB issue, then I can't upgrade my BIOs because NONE of my USB Ports will work with this issue.

       

      I'll also provide logs of my Intel USB3 installation process.

      I would greatly appreciate it if I can get a solution/refer someone to help me asap.

      I also tried to update my USB3 drivers... It's updated....

       

      Thank you,

      Ace~

        • 1. Re: Intel USB3 host Controller(Code 10)
          N.Scott.Pearson

          First of all, while Intel does release drivers through its Download Center website, you should be relying on your motherboard manufacturer's website as your primary source for drivers that have been, where necessary, tailored for or, at least, validated with your motherboard. Secondly, the standard driver set for Windows 8.1, like that for Windows 10, includes driver support for USB 3.0; there is no separate downloadable release from Intel (though there might be updates available via Windows Update).

           

          I would suggest that you look for an updated BIOS from your board manufacturer. Failing that, you could try completely uninstalling the USB 3.0 drivers and then let them be (automatically) reinstalled from the Windows Update catalog (on the subsequent reboot).

           

          Hope this helps,

          ...S

           

          P.S. Take a look at this article: All the Ways You Can Still Get Windows 10 for Free.

          • 2. Re: Intel USB3 host Controller(Code 10)
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Thank you, N. Scott Pearson for your collaboration.

            AceOfHeartz, as Scott mentioned, Windows 8.1* comes with native support for USB 3.0, therefore; there is no need to install or update USB 3.0 drivers unless you uninstall those drivers from device manager, in that case, they will be downloaded and installed again through Windows Updates.

            I recommend following Scott's advice regarding the BIOS update.

            Hope this information helps.

            Regards,
            JC

            • 3. Re: Intel USB3 host Controller(Code 10)
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello AceOfHeartz,

              I was reviewing this thread and I wanted to know if you were able to solve the issue or if you contacted Asus?

              Regards,
              JC