4 Replies Latest reply on Apr 27, 2017 11:33 AM by Intel Corporation

    External Monitor Not detect !

    Sina42048

      Hi

      I have a problem with my external monitor. when I connect my monitor to laptop the monitor is not detected by laptop !

      on the other side , if I start windows in safe mode or uninstall intel graphic driver the external monitor works fine !

       

      is there any solution for this problem ?

       

      Monitor model : Samsung p2070

      Laptop specs :

      model : Asus g551vw

      cpu : intel core i 7 , 6700 hq

      graphic : intel hd graphics 530 and GeForce gtx 960m

      ram : 16 mb

      bios version : 209(latest version)

       

      note 1 : I update intel graphic driver from intel and laptop manufacturer site but still external monitor doesn't work when driver is installed !

       

      note 2 : reinstalling windows don't solve this problem !

       

      note 3 : my monitor only have dvi port and laptop have hdmi and mini display port !

       

      sry for my bad English