3 Replies Latest reply on Apr 11, 2017 10:49 AM by Intel Corporation

Game code never recieved, no contact form customer support...

Otrovakruf Apr 9, 2017 12:43 AM

I bought a intel cpu and with it came a code that I had to activate on itel website. I then got a mesage that the game code I wanted was not available and that I should contact intel costumer support.

Intel provided a link to contact customer support as well, I have contacted customer support about this issue 4 times, and I'm still waiting for a reply from them. I contacted customer support 4 months ago... Does it really take that long for them to get back to me?

The campaign ended a month after I bought the cpu, so I wasn't to late. It was still an active campaign. I'm very disappointed with Intel at the moment.

1. Re: Game code never recieved, no contact form customer support...

Apr 10, 2017 10:58 AM (in response to Otrovakruf)

This message was posted on behalf of Intel Corporation

Hello Otrovakruf,

I would like to know; have you contacted your place of purchase in order to let them know what happened with the codes? This situation should be handled by them.

Regards,
Amy.
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2. Re: Game code never recieved, no contact form customer support...

Otrovakruf Apr 11, 2017 4:24 AM (in response to Intel Corporation)

Yes I did contact them, I was informed that the code they provided was valid and that it was Intel's responsibility to provide the game through that code. I have to agree with them. Since the code that they gave me according to your website, was valid, Intel just didn't have enough of the game codes available. As stated above, Since it was Intel's campaign and I was instructed to contact Intel's support, I did so. That was 4 months ago and I still haven't received a reply form them.

I feel cheated, If it was the case that it was the supplier that should have handled this, why did the Intel campaign website then state that I should contact Intel customer support?

Regards,
Jacobus.
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3. Re: Game code never recieved, no contact form customer support...

Apr 11, 2017 10:49 AM (in response to Otrovakruf)

This message was posted on behalf of Intel Corporation

Otrovakruf, I have sent you a private message.

Regards,
Amy.
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