This message was posted on behalf of Intel Corporation
Thank you for contacting us.
That's a weird issue. Did you try to flash the BIOS? If you didn't, please follow this guide: https://software.intel.com/en-us/flashing-the-bios-on-joule
And, can you please send us a photo of the error that you are getting?
We will be waiting for your response.
Have a nice day.