9 Replies Latest reply on Aug 8, 2017 4:50 AM by Intel Corporation

R1304SPOSHBNR 1U chassis fans randomly spin up to maximum for a few seconds and then go back to normal.

EricH2020 Apr 6, 2017 1:23 PM

I have built two of these now and have them side by side and they both seem to act the same way at idle. The CPU is quite cool and it doesn't matter if the cover is on or off. There are only SSDs being used as well, so no extra heat being produced by spinners. No thermal events are logged by IASC or Windows during these events and there don't seem to be any issues at all. My assumption is that this must just be typical behavior for this unit. Can anyone confirm this?

1. Re: R1304SPOSHBNR 1U chassis fans randomly spin up to maximum for a few seconds and then go back to normal.

Apr 6, 2017 9:15 PM (in response to EricH2020)

This message was posted on behalf of Intel Corporation

Hello EricH2020,

This behavior you describe sometimes is caused by an outdated BIOS version on the board.

You can download the latest BIOS update package from the following URL: https://downloadcenter.intel.com/download/26677/Intel-Server-Board-S1200SPO-S1200SPOR-BIOS-and-Firmware-Update-for-Intel-One-Boot-Flash-Update-Intel-OFU-Utility-and-WinPE-with-Intel-SGX-Support?product=97951

You will find the installation instruction from the readme file.

Hope this helps.

Jose H.
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2. Re: R1304SPOSHBNR 1U chassis fans randomly spin up to maximum for a few seconds and then go back to normal.

EricH2020 Apr 7, 2017 10:03 AM (in response to Intel Corporation)

Thank you for your response. That would have been my first thought as well, however all updates have been done already. Board BIOS is updated, chipset, RAID adapter firmware, and even all Windows updates are completed. If there's an update available for anything in this machine, I have installed it. That's why I am a bit curious.

Am I understanding you correctly that this is NOT just a normal trait of this unit then?
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3. Re: R1304SPOSHBNR 1U chassis fans randomly spin up to maximum for a few seconds and then go back to normal.

Apr 9, 2017 9:41 PM (in response to EricH2020)

This message was posted on behalf of Intel Corporation

Hello EricH2020,

Well, the "normal behavior" changes over the time with different BIOS updates where changes are made to correct issue found during operation.

In your particular case I would like to get some recent logs and check if there are errors reported that might be causing the fans to act like that. You could do this using the sysinfo utility. For info and usage instructions go to http://download.koncar-inem.hr/public/serveri/LEA_V3/S2600CW/Sysinfo_V13_1_Build14__AllOS/Sysinfo_V13_1_Build14_AllOS/Intel_Sysinfo_UserGuideV1.0.pdf

Please attach the file to this threat once you have it.

Jose H.
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4. Re: R1304SPOSHBNR 1U chassis fans randomly spin up to maximum for a few seconds and then go back to normal.

EricH2020 Apr 10, 2017 1:17 PM (in response to Intel Corporation)
Here are the logs for both units one and two.

sysinfo_log.2.txt.zip 18.8 K

OS_Eventlog.2.txt.zip 2.1 K

sysinfo_log.1.txt.zip 21.4 K

OS_Eventlog.1.txt.zip 6.7 K
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5. Re: R1304SPOSHBNR 1U chassis fans randomly spin up to maximum for a few seconds and then go back to normal.

Apr 10, 2017 10:51 PM (in response to Intel Corporation)

This message was posted on behalf of Intel Corporation

Hello EricH2020,

We have received your logs and will proceed to check on them. Please allow us some time to investigate the issue and we will get back to you as soon as we have updates.

Jose H.
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6. Re: R1304SPOSHBNR 1U chassis fans randomly spin up to maximum for a few seconds and then go back to normal.

EricH2020 Apr 11, 2017 10:46 AM (in response to Intel Corporation)

Thank you
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7. Re: R1304SPOSHBNR 1U chassis fans randomly spin up to maximum for a few seconds and then go back to normal.

Apr 17, 2017 11:23 PM (in response to Intel Corporation)

This message was posted on behalf of Intel Corporation

Hello EricH2020,

We have received updates in regards to your case and determined that due the complexity of the issue the best option will be to contact us directly over the phone. You will find the contact options from the following URL: http://www.intel.com/content/www/us/en/support/contact-support.html under Intel® Servers on the right hand side of the page.

Refer to this case number 2743983 and an agent will be able to assist you.

Regards.

Jose H.
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8. Re: R1304SPOSHBNR 1U chassis fans randomly spin up to maximum for a few seconds and then go back to normal.

tomsted Aug 5, 2017 6:30 PM (in response to EricH2020)

Eric,
Did you ever have any luck with this? I've built 3 of these now and same problem. I've had a couple cases open with Intel, but by the time we start to get anywhere (after collecting and sending logs), I've had to deliver the servers to the customer.
They complain about the noise, usually it's just for a few seconds, but occasionally the fans ramp up and stay that way for hours. I end up having to reboot the server to get them to slow down again.
Thanks
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9. Re: R1304SPOSHBNR 1U chassis fans randomly spin up to maximum for a few seconds and then go back to normal.

Aug 8, 2017 4:50 AM (in response to tomsted)

This message was posted on behalf of Intel Corporation

Hello tomsted,

We have created a report for this type of issues in the following article Noisy Fan Issue on Intel® Server Board S1200SPL with Intel® Server Chassis P4304XXSHCN. This could be the root cause of the issue. You may also follow the troubleshooting steps for noisy fans in our Intel servers.

System fan runs too fast or too loud

Regards,

David A.
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